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  1. 1,707 votes
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    68 comments  ·  CAM Bugs » Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

    Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

    This helps us greatly while trying to replicate the errors to verify why they are happening.

    Thank you.

    ROMAN supported this idea  · 
    ROMAN commented  · 

    Version 3.6.6.
    Also, I'm asking you very much, do separate channel management, no matter which presets are installed. For example, to have the opportunity on the LED strips to set the music-bass mode, but at the same time on the fans, so that there is statics. In a word, give the possibility of a separate configuration of channels, so that the music mode on one channel, on the other, any other, please.

    DPC Latancy is growing very much, over 4000, it's problematic to play network action games with such a delay!!! (https://www.youtube.com/watch?v=2OCLdmYFTqk&t=23s)
    Please make optional backlight illumination and enable / disable reading of diagnostic data, speed of coolers, temperatures, etc.

    Well, purely my IMHO, absolutely all the presets in the Music section are completely useless, except for the BASS mode.

    ROMAN commented  · 

    CAM 3.6.4. The checkboxes of channel 1 and channel 2 are not saved.
    DPC Latancy is growing very much, it's problematic to play network action games with such a delay over 4000!
    Please make optional backlight illumination and enable / disable reading of diagnostic data, speed of coolers, temperatures, etc.

    For the quick launch of CAM, thanks a lot.

    https://youtu.be/Bgy5HWbjUjs

    ROMAN commented  · 

    Windows 10 LTSB 2016 64-bit (10.0, Build 14393) (14393.rs1_release.180625-1741), CAM 3.6.1-3.6.3 does not start in the graphical shell, only two processes hang in the task manager. There is no graphical shell !!! What just did not !!! Horror how much you have problems with the software!
    Only two processes CAM in the dispatcher hang and all. The graphical shell does not run through any "exe".
    3.5.9 version it's work.
    The icon on the control panel does not appear.

    https://youtu.be/mmguxy9wmug

  2. 1 vote
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    0 comments  ·  CAM Bugs » Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    ROMAN shared this idea  · 
  3. 1 vote
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    0 comments  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    ROMAN shared this idea  · 
  4. 7 votes
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    0 comments  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  5. 6 votes
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    1 comment  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  6. 7 votes
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    1 comment  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  7. 36 votes
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    2 comments  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  8. 21 votes
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    1 comment  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  9. 5 votes
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    1 comment  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    If you are using a Kraken X42/X52/X62/X72 and CAM is not detecting the device. You can try these troubleshooting steps.
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to test this issue. If the cable…

  10. 479 votes
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    60 comments  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  fan.ding responded

    We are looking into bringing back the quick controls to lighting and cooling on the dashboard. It’ll replace the HDD section. What do you guys think?

  11. 6 votes
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    1 comment  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  12. 43 votes
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    14 comments  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  13. 7 votes
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    4 comments  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  14. 25 votes
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    11 comments  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    For those still having problems after installing version 3.6.3, if you are on the Overclocking section and you click on the down arrow next to standard and select custom, you will be able to modify the fan curves. If you are doing this and still having problems, please send your logs so we can verify what’s wrong on your setup. Thanks.

    ROMAN commented  · 

    Hi! The question of backfilling, weakly to make the music mode Bass, but with a multi color, and not as now the only one.
    Also, I'm asking you very much, do separate channel management, no matter which presets are installed. For example, to have the opportunity on the LED strips to set the music-bass mode, but at the same time on the fans, so that there is statics. In a word, give the possibility of a separate configuration of channels, so that the music mode on one channel, on the other, any other, please.
    DPC Latancy is growing very much, over 4000, it's problematic to play network action games with such a delay!!! (https://www.youtube.com/watch?v=2OCLdmYFTqk&t=23s)
    Please make optional backlight illumination and enable / disable reading of diagnostic data, speed of coolers, temperatures, etc.
    Well, purely my IMHO, absolutely all the presets in the Music section are completely useless, except for the BASS mode.

  15. 375 votes
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    22 comments  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    ROMAN commented  · 

    Hi! The question of backfilling, weakly to make the music mode Bass, but with a multi color, and not as now the only one.
    Also, I'm asking you very much, do separate channel management, no matter which presets are installed. For example, to have the opportunity on the LED strips to set the music-bass mode, but at the same time on the fans, so that there is statics. In a word, give the possibility of a separate configuration of channels, so that the music mode on one channel, on the other, any other, please.
    DPC Latancy is growing very much, over 4000, it's problematic to play network action games with such a delay!!! (https://www.youtube.com/watch?v=2OCLdmYFTqk&t=23s)
    Please make optional backlight illumination and enable / disable reading of diagnostic data, speed of coolers, temperatures, etc.
    Well, purely my IMHO, absolutely all the presets in the Music section are completely useless, except for the BASS mode.

  16. 33 votes
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    4 comments  ·  CAM Bugs » Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  17. 29 votes
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    13 comments  ·  CAM Bugs » Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  18. 26 votes
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    25 comments  ·  CAM Bugs » Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Exalerion, I have emailed you several times trying to schedule a call with one of our devs but have not received any reply.

    ROMAN commented  · 

    Windows 10 LTSB 2016 64-bit (10.0, Build 14393) (14393.rs1_release.180625-1741), CAM 3.6.1-3.6.3 does not start in the graphical shell, only two processes hang in the task manager. There is no graphical shell !!! What just did not !!! Horror how much you have problems with the software!

    ROMAN commented  · 

    Windows 10 LTSB 2016 64-bit (10.0, Build 14393) (14393.rs1_release.180625-1741), CAM 3.6.1-3.6.2 does not start in the graphical shell, only two processes hang in the task manager. There is no graphical shell !!! What just did not !!! Horror how much you have problems with the software!

  19. 687 votes
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    16 comments  ·  CAM Bugs » Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  20. 797 votes
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    4 comments  ·  CAM Bugs » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    ROMAN commented  · 

    CAM 3.6.4. The checkboxes of channel 1 and channel 2 are not saved.
    DPC Latancy is growing very much, it's problematic to play network action games with such a delay over 4000!
    Please make optional backlight illumination and enable / disable reading of diagnostic data, speed of coolers, temperatures, etc.

    For the quick launch of CAM, thanks a lot.

    https://youtu.be/Bgy5HWbjUjs

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