CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. X570 Aorus Master - Wrong CPU Temp

    CAM CPU Temp stays constant at 50C regardless of system load. Doesn't seem right to me.

    Ryzen 9 3900X
    Gigabyte Aorus Master X570
    Kraken X52

    292 votes
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    111 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  2. My video card is RX5700

    My video card is AMD RX5700
    The software cannot display any messages

    88 votes
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    16 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ryzen 3700x Temperature sensor problem

    Cam 3.77 cant read the Temp from the CPU. Cam shows fixed 50c and the fans control want work.

    26 votes
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    10 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cam won't show temp, load, clock or fan for my rx 5700xt

    I wanted to use cam to monitor my cpu and gpu while I game and it won't tell me anything about my AMD RX 5700XT.

    27 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  5. hey started up this morning and its not detecting nzxt kraken x62, with CAM 3.7.4. i have no control over pump speed and Fan map.

    hey started up this morning and its not detecting nzxt kraken x62, with CAM 3.7.4. i have no control over pump speed and Fan map.

    109 votes
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    23 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  6. Customer Support? What customer support

    Have actual customer support and not this stupid forum that doesn't actually provide any support.

    553 votes
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    4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  7. Fully Offline mode for CAM (PRIVACY)

    1. OFFLINE Mode still does NOT exist.

    2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

    3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

    4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

    5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

    6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

    7. ISSUE…

    667 votes
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    16 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cam won"t detect my Kraken x72 anymore.

    For the last few days cam has stopped showing my Kraken AIO cooler. I've updated cam, installed the asetek software, and uninstalled and reinstalled cam and it still isn't working.

    24 votes
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    6 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  9. Adaptive noise update stuck at 100%

    Adpative noise controller stuck at 100% and wont let me edit fans

    14 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  10. GPU Fan Speed is --

    With latest NVIDIA drivers 416.16 NZXT Cam doesn't show Fan Speed (always --).

    https://i.imgur.com/9oguE0X.png

    45 votes
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    25 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  11. Lighting problems for Kraken X72

    yesterday i Got to change the color of my NZXT kraken X72 and there
    was an update for it and now i cant change the color and its staying white

    10 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  12. My CAM temps shows stagnant 50 deg C

    My CAM apps stuck in 50 deg C when measuring CPU temps and not responding to any change. it is DANGEROUS because my fans are also responding to this false input thus my CPU is not cooled properly. Right now i use fix setting for fans speed, but i want to know how to solve this,!

    1 vote
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    3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  13. Aer Rgb fans connected to Control Hub not lighting up

    So I got the H500i and it comes with a Contol hub. The Kraken cooler and light strips work fine but the Fans only spin and don't light up. Cam recognizes the fans but doesn't let me control the lighting.

    9 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  14. No Cam Detected Devices!

    My Kraken X72, Hue 2 Lighting, & RGB fans have disappeared from my cam connected devices. I can't change the lighting, or my fan calibration. Everytime I click detect devices Cam flashes and that's about it. I am hesitant to Render anyhting due to the high temps when the fans/pump are not in performance mode, and right now I can't check.

    6 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  15. After update 3.7.6 my kraken x62 disappeared.

    After update 3.7.6 my kraken x62 disappeared. Restart and reinstall did not help.

    8 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  16. Cannot see the rgb panel

    When i log in the CAM, it shows me every panel, but the RGB light doesn't seem to be anywhere.

    It has been like 2 weeks now that i cannot see the rgb lighting.

    I have the case NZXT h500i, everything were working fine but the past few weeks i cannot see my rgb channel or even the panel in the platform on the left side it used to be. It seems, to missing some other panels too but i am not sure which ones.

    If someone could help me,
    Thanks for your time.

    18 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3.7.7 "USB device not recognized"

    Hello, After the new update 3.7.7 i can't control my AER RGB Fans, I updated cam to 3.7.7 after rebooting my PC i can't control them, I can control LED Strip + x62 with no issues, Everything was working just fine with the old versions such as 3.7.6 and 3.7.5

    6 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  18. h500i lights cant be detected

    my h500i case lights cant be seen in CAM. The Cam doesnt also show the light tab in the left panel. i reinstalled cams but still doesnt see it.. For the past few weeks, it was working just fine but now its not working anymore. i have the latest version of CAM which is 3.7.5

    10 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  19. All x570 and 3000x series stuck on 50c.

    All x570 and 3000x series stuck on 50c and fans speed doesn't recognize the load of % CPU has and doesn't adjust speed. It is dangerous because if you have heavy load may the cpu be destroyed. I give you one week to fix it. If not, i will ask refund and buy another brand.

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ryzen 3800x displaying wrong CPU temp and not showing core temps at all in CAM

    Displays 50'c all the time, does not pick up any core temps. using a kraken with latest updates

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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