HUE+ & 2x AER 140mm + 2x LED Strips won't light up
Brand New, just out of the box today...
I own a X62 working fine, had to throw out the I/O + Logo Plate LED Strip because it stopped working (STILL WAITING FOR MY REPLACEMENT) so I installed my new NZXT equipment...
2 AER 140mm on the AIO X62 Pump connected to Channel 1 in the HUE+
2 LED Strips connected in between and then in Channel 2 in the HUE+
They have never lighted up so far, not even the default white... fans are working, everything is recognized in CAM, I installed the latest version 5.3.3 I think, and also updated the firmware of the HUE+, checked the logs and INDEED the hardware is being recognized and profile data sent to it, the light on the HUE+ is on and If I turn off it works..
I've spent 3 hours watching videos and tutorials, reading posts about this and NOTHING is left to be done, I'm infuriated because there's over $100 of money taking room in my case and causing headaches in my head and so far i did everything, the C220 Device removal, changing ports, checking connections, all of it... uninstalling, rebooting, praying, cursing, etc...
So please I want to know, because I find disturbing the ammount of threads I have found so far on 2017 only discussing this issue with no clear solution, and I don't think is a faulty hardware, unless NZXT wants to admit that a high percentage of their hardware is being shipped without quality control.
Hi there, please contact https://www.nzxt.com/customer-support
as that seems to be a hardware issue.