Fully Offline mode for CAM (PRIVACY)
"nzxt launched a new thing called bld (http://letsbld.com/) and now its obvious where all the CAM datamining went to. we all provided data (without our consent) for a service that nzxt of course makes money on."
"Per (MULTIPLE) previous requests which was claimed to be "resolved," yet it is not:
That is not OFFLINE mode, GUEST mode shouldn't be broadcasting. Please resolve it.
The log I have has over 10,000 intrusion attempts made by CAM alone. I will not unblock the software as it absolutely does not need network access to your servers.
The issue is not solved or completed as you claim it to be.
Table: Firewall Events
Date Created: 2017-02-11 22:08:34
Records count: 3046
Date & Time Application Action Direction Protocol Source IP Source Port Destination IP Destination Port
2017-02-11 22:08:16 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9988 22.214.171.124 443
2017-02-11 22:08:00 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9987 126.96.36.199 443
2017-02-11 22:07:52 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9986 188.8.131.52 443
2017-02-11 22:07:48 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9985 184.108.40.206 443
2017-02-11 22:07:30 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9984 220.127.116.11 443
2017-02-11 22:07:23 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9983 18.104.22.168 80
2017-02-11 22:07:22 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9982 22.214.171.124 80
2017-02-11 22:07:12 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9980 126.96.36.199 443
2017-02-11 22:07:04 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9979 188.8.131.52 443
2017-02-11 22:07:00 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9978 184.108.40.206 443
2017-02-11 22:06:41 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9973 220.127.116.11 443
2017-02-11 22:06:25 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9971 18.104.22.168 443
2017-02-11 22:06:17 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9964 22.214.171.124 443
2017-02-11 22:06:13 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9963 126.96.36.199 443
2017-02-11 22:05:55 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9962 188.8.131.52 443
2017-02-11 22:05:40 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9961 184.108.40.206 443
2017-02-11 22:05:31 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9960 220.127.116.11 443
2017-02-11 22:05:27 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9959 18.104.22.168 443
2017-02-11 22:05:09 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9958 22.214.171.124 443
2017-02-11 22:04:54 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9955 126.96.36.199 443
2017-02-11 22:04:45 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9954 188.8.131.52 443
2017-02-11 22:04:41 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9953 184.108.40.206 443
2017-02-11 22:04:23 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9944 220.127.116.11 443
2017-02-11 22:04:09 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9943 18.104.22.168 443
2017-02-11 22:04:01 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9942 22.214.171.124 443
2017-02-11 22:03:57 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9941 126.96.36.199 443
2017-02-11 22:03:39 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9940 188.8.131.52 443
2017-02-11 22:03:23 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 127.0.0.1 9938 184.108.40.206 443"
Hey there everyone, we just released a new patch today that will address the issues you guys may have.
We will also be hosting a live AMA at 12:00PM PT on our subreddit. https://www.reddit.com/r/NZXT/
Please drop by and ask us anything you like!
Imbecile Eric Lam commented
Imbecile Eric Lam. This issue is not completed.
Has this actually been completed or just another one of the requests completed (ignored) on Friday?
Gary Stanton commented
I've now cancelled the installation and will not be using the software. I can only assume/hope that many thousands of others will do the same.
So, let me start by saying that I am an all time top 15 member at Tom's Hardware, as well as having some other undisclosed affiliations with that site. So, I can assure you that I have the unique ability to reach a LOT of people. Enthusiasts, gamers, system builders, overclockers AND potentially have an inside track to editorial staff although I am NOT currently on that side of the fence in any official capacity.
Primarily a hell of a lot of people are going to hear what I have to say and if you think I'm bullshitting just Google Tom's Hardware Darkbreeze and then rethink that idea.
Again, this is not any kind of official position from there, this is merely a personal mission to figure out the why, when and how of WTF is going on with the serious lack of any real effort on the part of NZXT to either address the issues with CAM or let it's user base know why they can't be addressed.
At this point I can assure you of one thing, I will ABSOLUTELY be recommending that all users who ask, of which we get hundreds of thousands per month, who in turn are likely to spread by work of mouth those recommendations to further hundreds of thousands, that NZXT products using the CAM software be avoided permanently until and unless such a time comes as they take the development, advancement, improvement and correction of current and long term problems seriously enough to do something about it even if that means firing their entire dev team and hiring somebody who is actual capable and qualified to fix this fucking mess.
Since before version 3.3.2, which by the way was provided to me as a beta version over a year ago by NZXT staffer Eric Lam, this utility has been seriously broken. In NO succeeding version has there EVER been a scenario where ALL previous bugs had been addressed and corrected. EVER. In addition to which, succeeding versions have increasingly broken OTHER things, with no end to the list of things that fail to work not only as hoped for, but even as well as could be minimally expected for a piece of software which is required in order for the hardware to work correctly.
It's shameful, disgraceful, unprofessional and most of all it shows a complete lack of consideration from NZXT whatsoever for it's user base, which I suspect will be rapidly shrinking once the idea that NZXT products rely on a completely broken backbone starts fully making the rounds, and it will, I assure you.
Users fully understand that development takes time. They also fully understand that shit happens. Stuff breaks. A piece of code that fixes one thing can have an adverse affect on something else. Users are not so stupid that they can't grasp these concepts. The problem lies in the fact that NO attempt is actually made to address the concerns of the user base, not really. Only token fixes and sideways changes.
Privacy has been spelled out in giant letters for you. Thousands and thousands of users, on the majority of top forums such as Tom's hardware, Reddit, HardOCP, TechSpot, TechPowerUP and more have raised their voices in demand of a repeal of the information gathering that your software does, and yet, you continue to do it.
It's one thing when Amazon or other peripheral entities do this without user knowledge, because you have a choice in whether or not you continue to give them your business. With CAM however, practically NONE of the user base is aware of these issues until AFTER they purchase the hardware and find out they are stuck with a broken utility and the worst possible feedback/support system of ANY major hardware manufacturer.
All of which fails to even address the other, functional issues, like fan profiles that don't work or refuse to allow changes, lighting profiles that work when and how they want to. I don't think I need to list ALL the issues in this area, because you are already well aware of them based on the feedback that has been posted here by increasingly frustrated customers.
Maybe the biggest problem of all is the lack of information and transparency. You can't be as big as you are, and continue to fail to respond in any meaningful manner to the thousands of voices that have joined in crying foul towards your policies.
It doesn't take a lot of initial action to create a steamroller that will grow into something that I guarantee you don't want to see. Bigger companies than you have been completely destroyed by an inability to see the much larger picture, or by failing to adequately reach out to their customers in a way that was both prompt and reassuring, and meaningful, but actually addressing those concerns.
It is time to put up or shut up.
Wow, just the fact that all these posts exist on the companies website shows that they do not care 1 bit about their customer. They try to make the post look like its been resolved by posting some non related patch that was released. And these patches are released on dropbox....really.....what enterprise company does that? These almost seems like an April Fools joke that got way out of hand. Is this even a real company?
Well if people do not complain about that they will relax and close this request so we have to continue to vote and push for true privacy here and we have to do the same with other companies.
It seems every company just takes any data they want nowadays. There is no such thing as privacy on the internet anymore...
This is scary, didn't realise they were collecting all these data.
I will go offline also and if they dont fix the issue shortly I will uninstall cam and go to a different fan controller solution
new version is up (3.5) and nothing about full privacy - what is the status?
Still waiting for a solution for this request - when we will have a full offline product?
So NZXT - when you will tackle this bug request and solve this once and for all?
Couldn't agree more with what is said allready
Cut off datacollecting completly and only have it check for update's on the program itself
Nothing more, nothing less
I urge you guys to adress this issue ASAP.
This topic has 367 votes at time of writing.
This should tell you plenty in regards to how much costumers want you to adress this.
If you (keep) ignoring this then no doubt it will have it's (negative) affect on your reputation and sales
Fix it please
This still does not resolve the issues that your customers are demanding you to fix.
You kidding? new patch is not addressing this!
@Eric - The patch today (3.3.5) is NOT addressing this idea. Not even close! Offline means OFFLINE ! No a single communication to NZXT Servers!
Reduction is not removal Eric, I'll still be completely blocking CAM. I guess the good thing is now the firewall logs won't fill up as fast. CAM data feeds the BLD site and you will never stop as shown by your own graph on the blog that shows FPS overlay data in online mode in the new version still uploads 12MB (a paltry 37% reduction) of data every 6 hours. Your own CEO has said in a Polygon interview that's what CAM is for, to collect data for BLD so there's no talking you're way out of what you do with the data, you're collecting it for profit not for "research" or "optimization."
Not NZXT fan commented
I am willing to stop buying nzxt hardware just for not having an option for getting info from my pc, and also because the software shouldn't be conditioned by registering me . You should provide us with an opt in/out . Now every time that someone asks me about nzxt prods I tell/warn them about this privacy problem.
Gary ? (Alienmoon) commented
@NZXT and Johnny
What is happening here
I've already blocked CAM via the firewall from connecting and forwarding any form of information, also, you could easily offer an "opt-in or opt-out" component to the software.
By the sounds of the Reddit letter, you do not intend doing anything about this, especially when you're making money from it by building systems for sale from our system specs your taking.
Personally, I feel as if I've been conned, If I'd known before hand that NZXT was collecting data, I'd have never have looked at any NZXT products.
Some websites have even started taking down NZXT products for this very reason and it's these types of websites I love shopping with as they go that extra mile in protecting the customer.
Personally, I've already looked into replacing all NZXT products because of the data collection issue,... at the end of the day, It sounds as if you've no intention of sorting this out and this will be your downfall at the end of the day.. the consumer doesn't want this type of behaviour, It's Unethical.
https://www.reddit.com/r/NZXT/comments/6nf8uc/a_message_to_cam_users_from_nzxts_founder/ 3 weeks later and we are still waiting for a response from your CEO ...
Gary ? (Alienmoon) commented
I'd very much like to know if any attempts have been made to FIX this issue where you make us sign in for the Full features of the CAM Application?
At the end of the day NZXT, We the customers have paid a lot of money for NZXT goods and to have your application data mining our Builds and forcing us to sign into the application for access to all benefits of the software is not acceptable and is actually Unethical of you to do so!
Claiming that we can sign in via the guest option should not exist at all, giving that we've paid hard earned money for these devices and giving that we have, should entitle us to the FULL Benefits of the software without any form of data mining or restrictions in the use of features.
Now, I'm sure I speak for anyone who has used the CAM software here, ... Has NZXT come to any form of conclusion on this Subject?
If so, would you kindly explain to us what it is you are going to do about it...