Encountered an issue with CAM? Post it here!

Fully Offline mode for CAM (PRIVACY)

"nzxt launched a new thing called bld (http://letsbld.com/) and now its obvious where all the CAM datamining went to. we all provided data (without our consent) for a service that nzxt of course makes money on."

"Per (MULTIPLE) previous requests which was claimed to be "resolved," yet it is not:

That is not OFFLINE mode, GUEST mode shouldn't be broadcasting. Please resolve it.

The log I have has over 10,000 intrusion attempts made by CAM alone. I will not unblock the software as it absolutely does not need network access to your servers.

The issue is not solved or completed as you claim it to be.


Table: Firewall Events

Date Created: 2017-02-11 22:08:34

Records count: 3046

Date & Time Application Action Direction Protocol Source IP Source Port Destination IP Destination Port
2017-02-11 22:08:16 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9988 443
2017-02-11 22:08:00 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9987 443
2017-02-11 22:07:52 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9986 443
2017-02-11 22:07:48 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9985 443
2017-02-11 22:07:30 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9984 443
2017-02-11 22:07:23 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9983 80
2017-02-11 22:07:22 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9982 80
2017-02-11 22:07:12 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9980 443
2017-02-11 22:07:04 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9979 443
2017-02-11 22:07:00 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9978 443
2017-02-11 22:06:41 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9973 443
2017-02-11 22:06:25 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9971 443
2017-02-11 22:06:17 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9964 443
2017-02-11 22:06:13 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9963 443
2017-02-11 22:05:55 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9962 443
2017-02-11 22:05:40 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9961 443
2017-02-11 22:05:31 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9960 443
2017-02-11 22:05:27 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9959 443
2017-02-11 22:05:09 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9958 443
2017-02-11 22:04:54 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9955 443
2017-02-11 22:04:45 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9954 443
2017-02-11 22:04:41 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9953 443
2017-02-11 22:04:23 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9944 443
2017-02-11 22:04:09 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9943 443
2017-02-11 22:04:01 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9942 443
2017-02-11 22:03:57 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9941 443
2017-02-11 22:03:39 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9940 443
2017-02-11 22:03:23 C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe Blocked Out TCP 9938 443"

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Amazing how NZXT closes relevant issues that invade consumer privacy... NZXT does nothing to resolve it.

    If you live in the United States file a complaint here:

    1. File a report with the Better Business Bureau (BBB)

    BBB ... even though the BBB has no 'legal' authority over NZXT they will make sure issues are resolved and help the consumer. The more negative reports against NZXT the better! This will help the FTC, and your state attorney general to file formal charges against NZXT.


    2. File a Report with the Federal Trade Commission (FTC)


    3. File A Report With Your Attorney State General

    To file a report with the attorney general in your state just go to your states website (eg: 'yourstate'.gov) and look for a complaint form. All states will allow you to file a complaint against a business, especially when that business is practicing illegal actives such as NZXT!

    It is clear that NZXT is attempting to gag... suppress it's customers from speaking out about serious issues and completely ignoring them due to the fact that NZXT believes they have the right to gather personal and confidential information about their customers.... which they clearly do not have any such right.

    Previous legal cases from the FTC:


    Similarly, NZXT has been practicing the same... NZXT excuses are moot and do not excuse them for practicing illegal activities.

  • Anonymous commented  ·   ·  Flag as inappropriate

    These guys are stupid. They close issues that are not resolved and they have legal obligation to fix issues. They clearly sit at their office and laugh at their customer. I hope someone go to their office and show them whats up, then we see who laugh. They invade peoples privacy and break laws.

  • Anonymous commented  ·   ·  Flag as inappropriate

    how come I can not use the cam software without being online??? I already bought the items with cam so why do i need to be online for it to work????? invasion of privacy???? i

  • John commented  ·   ·  Flag as inappropriate

    Has this actually been completed or just another one of the requests completed (ignored) on Friday?

  • Gary Stanton commented  ·   ·  Flag as inappropriate

    Just wanted to note publically that I was at the point of installation until I read the privacy policy and did a bit of Googling, ending up here.
    I've now cancelled the installation and will not be using the software. I can only assume/hope that many thousands of others will do the same.

  • leonardratliff commented  ·   ·  Flag as inappropriate

    So, let me start by saying that I am an all time top 15 member at Tom's Hardware, as well as having some other undisclosed affiliations with that site. So, I can assure you that I have the unique ability to reach a LOT of people. Enthusiasts, gamers, system builders, overclockers AND potentially have an inside track to editorial staff although I am NOT currently on that side of the fence in any official capacity.

    Primarily a hell of a lot of people are going to hear what I have to say and if you think I'm bullshitting just Google Tom's Hardware Darkbreeze and then rethink that idea.

    Again, this is not any kind of official position from there, this is merely a personal mission to figure out the why, when and how of WTF is going on with the serious lack of any real effort on the part of NZXT to either address the issues with CAM or let it's user base know why they can't be addressed.

    At this point I can assure you of one thing, I will ABSOLUTELY be recommending that all users who ask, of which we get hundreds of thousands per month, who in turn are likely to spread by work of mouth those recommendations to further hundreds of thousands, that NZXT products using the CAM software be avoided permanently until and unless such a time comes as they take the development, advancement, improvement and correction of current and long term problems seriously enough to do something about it even if that means firing their entire dev team and hiring somebody who is actual capable and qualified to fix this fucking mess.

    Since before version 3.3.2, which by the way was provided to me as a beta version over a year ago by NZXT staffer Eric Lam, this utility has been seriously broken. In NO succeeding version has there EVER been a scenario where ALL previous bugs had been addressed and corrected. EVER. In addition to which, succeeding versions have increasingly broken OTHER things, with no end to the list of things that fail to work not only as hoped for, but even as well as could be minimally expected for a piece of software which is required in order for the hardware to work correctly.

    It's shameful, disgraceful, unprofessional and most of all it shows a complete lack of consideration from NZXT whatsoever for it's user base, which I suspect will be rapidly shrinking once the idea that NZXT products rely on a completely broken backbone starts fully making the rounds, and it will, I assure you.

    Users fully understand that development takes time. They also fully understand that shit happens. Stuff breaks. A piece of code that fixes one thing can have an adverse affect on something else. Users are not so stupid that they can't grasp these concepts. The problem lies in the fact that NO attempt is actually made to address the concerns of the user base, not really. Only token fixes and sideways changes.

    Privacy has been spelled out in giant letters for you. Thousands and thousands of users, on the majority of top forums such as Tom's hardware, Reddit, HardOCP, TechSpot, TechPowerUP and more have raised their voices in demand of a repeal of the information gathering that your software does, and yet, you continue to do it.

    It's one thing when Amazon or other peripheral entities do this without user knowledge, because you have a choice in whether or not you continue to give them your business. With CAM however, practically NONE of the user base is aware of these issues until AFTER they purchase the hardware and find out they are stuck with a broken utility and the worst possible feedback/support system of ANY major hardware manufacturer.

    All of which fails to even address the other, functional issues, like fan profiles that don't work or refuse to allow changes, lighting profiles that work when and how they want to. I don't think I need to list ALL the issues in this area, because you are already well aware of them based on the feedback that has been posted here by increasingly frustrated customers.

    Maybe the biggest problem of all is the lack of information and transparency. You can't be as big as you are, and continue to fail to respond in any meaningful manner to the thousands of voices that have joined in crying foul towards your policies.

    It doesn't take a lot of initial action to create a steamroller that will grow into something that I guarantee you don't want to see. Bigger companies than you have been completely destroyed by an inability to see the much larger picture, or by failing to adequately reach out to their customers in a way that was both prompt and reassuring, and meaningful, but actually addressing those concerns.

    It is time to put up or shut up.

  • Bob commented  ·   ·  Flag as inappropriate

    Wow, just the fact that all these posts exist on the companies website shows that they do not care 1 bit about their customer. They try to make the post look like its been resolved by posting some non related patch that was released. And these patches are released on dropbox....really.....what enterprise company does that? These almost seems like an April Fools joke that got way out of hand. Is this even a real company?

  • Juggle commented  ·   ·  Flag as inappropriate

    Well if people do not complain about that they will relax and close this request so we have to continue to vote and push for true privacy here and we have to do the same with other companies.

  • MyName commented  ·   ·  Flag as inappropriate

    It seems every company just takes any data they want nowadays. There is no such thing as privacy on the internet anymore...

  • georgios commented  ·   ·  Flag as inappropriate

    This is scary, didn't realise they were collecting all these data.
    I will go offline also and if they dont fix the issue shortly I will uninstall cam and go to a different fan controller solution

  • ALL commented  ·   ·  Flag as inappropriate

    Still waiting for a solution for this request - when we will have a full offline product?

  • Bijma commented  ·   ·  Flag as inappropriate

    Couldn't agree more with what is said allready
    Cut off datacollecting completly and only have it check for update's on the program itself
    Nothing more, nothing less

    I urge you guys to adress this issue ASAP.
    This topic has 367 votes at time of writing.
    This should tell you plenty in regards to how much costumers want you to adress this.
    If you (keep) ignoring this then no doubt it will have it's (negative) affect on your reputation and sales
    Fix it please

  • bport commented  ·   ·  Flag as inappropriate

    @Eric Lam

    This still does not resolve the issues that your customers are demanding you to fix.

  • Anonymous commented  ·   ·  Flag as inappropriate

    @Eric - The patch today (3.3.5) is NOT addressing this idea. Not even close! Offline means OFFLINE ! No a single communication to NZXT Servers!

  • asdf commented  ·   ·  Flag as inappropriate

    Reduction is not removal Eric, I'll still be completely blocking CAM. I guess the good thing is now the firewall logs won't fill up as fast. CAM data feeds the BLD site and you will never stop as shown by your own graph on the blog that shows FPS overlay data in online mode in the new version still uploads 12MB (a paltry 37% reduction) of data every 6 hours. Your own CEO has said in a Polygon interview that's what CAM is for, to collect data for BLD so there's no talking you're way out of what you do with the data, you're collecting it for profit not for "research" or "optimization."

  • Not NZXT fan commented  ·   ·  Flag as inappropriate

    I am willing to stop buying nzxt hardware just for not having an option for getting info from my pc, and also because the software shouldn't be conditioned by registering me . You should provide us with an opt in/out . Now every time that someone asks me about nzxt prods I tell/warn them about this privacy problem.

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