CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. When I exit CAM 3.5.80, an error pop up appears - Problem Event Name - CLR20r3

    The software works fine in auto start-up and all, the only time I will ever encounter this issue is when I decide to exit or quit the program.

    3 votes
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    14 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    Hi there, please perform a clean install of CAM
    Uninstall CAM completely from your PC and restart when prompted.
    Then perform a clean boot.
    To perform a clean boot, type “msconfig” in the start search and hit enter. Then select the “Services” tab and check “Hide all Microsoft Services”. Then click on “Disable all”. After, click “Apply/OK” and restart your PC.
    Then reinstall CAM from https://camwebapp.com/
    Restart when prompted
    Let me know if this helps. Thanks!
    If not please send us your error logs C:\Program Files (x86)\NZXT\CAM\Logs
    And a list of your PC specs

  2. CAM 3.5.8 wont login today.....

    booted pc like normal... i have CAM to start in startup..... wont login using my normal login. stuck loading at 0% and from what i've seen on other posts this is happening to quite a few people, please fix this, and for GOD SAKES test these updates before passing the bugs onto us!!!!

    64 votes
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    12 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  3. fans no rpm and 0 watt

    the program worked correctly, but now it no longer shows fan speed and power consumption.

    27 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    Hi there, we’ll be releasing the iOS app by the end of the week that will resolve this issue.

  5. Cryorig H7 Quad Lumi isnt being recognised in latest update

    My Cryorig H7 Quad Lumi isnt being recognised in latest update and im stuck with a green and orange coulour when my whole PC is white and blue

    1 vote
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    If you are using a Cryorig H7 Lumi and CAM is not detecting the device. You can try these troubleshooting steps.

    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.

    Try shutting off your PC, then plug the USB cable to a different USB header on your motherboard.
    This is to check if the USB port on the motherboard is working correctly.

    Try turning off your PC and turn off your PSU for 10 seconds, then turn your PSU and PC back on…

  6. CAM 3.5.3 color picking in Hue+ menu is broken + cannot use the smartphone app

    Whenever i click on add color in any of the lighting modes of hue+ I encounter the bug over and over, it just makes a white line where the color picker should be and thats it. Whenever I try to login to cam mobile app it tells me that I need to download the newest version(which I have) this cam software is getting worse and worse and worse.

    3 votes
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    4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    Hi there, please update to the newest version of CAM (3.5.6) from https://camwebapp.com/ and see if the issue you had persist.

    We also just released the android app today. Please install that and see if that is working correctly for you.

  7. 1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    If you see the CAM preview window when you hover over the task icon in your taskbar but the window doesn’t appear when you click on the icon. You might be experiencing an issue where the window is on a different “phantom” monitor.

    Try doing this, press on the CAM preview window when you hover over the task icon. Then click "Shift + Windows Key + Arrow Key (<,>) to return the CAM window to your usable desktop space.

  8. my new kraken x62 fan speed isnt showing up in Cam the fan speed also seem to be fixed it doesnt change when it gets hotter

    my new kraken x62 fan speed isnt showing up in Cam the fan speed also seem to be fixed it doesnt change when it gets hotter

    1 vote
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    3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    CAM reads the CPU_Fan header on most motherboard. Please verify that you have the CPU Fan connected to the CPU_Fan header on your motherboard. If you have a AIO_Pump, W_Pump on your motherboard you can try those header as well.
    If you are using a Kraken, please be sure to have at least one of the radiator fans connected to the 4 pin header on the Kraken fan port. The Kraken pump cable should be connected to the CPU_Fan header on your motherboard as well.

  9. CAM causes games cannot be launched

    After updating to the latest CAM software v3.5.50, I feel like it's annoying more than ever. First of all, I dont like how the software must be running to run the HUE+ we've set. Secondly, the overlay just causes some of the game I played (e.g. Overwatch) cannot be launched. It just error. And after this update, the Overlay setting keep reverting back. So everyday I need to go to the settings and turn it off in order to play my game. Pls do fix this. Thank you

    4 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    The reason why some games are crashing can be a number of reasons. The FPS Overlay in CAM is on by default and that could be the reason why it crashes. Games that have its own launcher could also come with its own overlay which could be conflicting with with CAM’s FPS Overlay.
    The overlay requires DirectX Runtime to be installed as well.
    Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
    https://www.microsoft.com/en-us/download/details.aspx?id=35
    We also recommend playing the games in fullscreen mode when using the in-game overlay for better optimization as well.
    If your games are still crashing, we recommend disabling the overlay for the time being and please let us know which game it is crashing on.

  10. BF4 Issues 3.5.50

    Bettlefield 4 stop working with CAM overlay enabled. With it disabled it functions.

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    Hi there, can you try playing BF4 in full screen and see if the overlay works then?

  11. 1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  12. Unable to Edit Fan Settings On Kraken

    IM NOT ABLE TO EDIT HE FAN SETTINGS AND MY CPU OVERHEATS CONSTANTLY HELP

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  13. IOS App logs in but displays nothing

    IOS app installs ok and logs in fine. But displays nothing ?

    42 votes
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    13 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    Hi there, we’ll be launching a new update for the mobile app in a couple of weeks that should resolve these issues.
    Sorry for the inconvenience, and thanks for the cooperation.   

  14. FANS FAIL ON COLD START OF PC

    I Apologise for reposting:

    This is critical on power up I should not have too "panic" that my performance PC fails to spin up on a start. Loading into Windows and then CAM fails to start my fans when I change Performance to fixed mode to initiate a spin up. INSTEAD, I have to switch off countless times on each start (this is not a good way to force fans to start) causing my system problems. See PC Spec:

    OverClocked 4.4MHZ

    Intel i7 5960X Extreme Octa Core CPU Processor (3.0 GHz, 20 MB Cache)
    MSI Intel LGA2011-V3 Socket X99 Gaming…

    16 votes
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    14 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    If you are experiencing an issue where the fans on the Grid+V3 are not spinning. Please check the specs on those fans. Each channel on the Grid+V3 can only support up to 5 watts and if you exceed that threshold the Grid+V3 will have a failsafe to shut off all the fans. At this time please shut off your PC and turn off your PSU. Then wait 10 seconds and turn your PSU and PC back on. See if the fans spin then.

  15. after pc wakes from sleep mode, logo does not light up.

    Kraken X62
    CAM V-3.5.20
    windows 10 pro (Fresh install on new drive)

    If you need more info just ask

    54 votes
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    27 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    Hi there, are you using fixed mode? If so can you try setting to a different lighting and see if this same behavior exist?

  16. Rpm

    Hi
    Just got a brand new Kraken X52. Its gorgeous.
    But the CAM Software for fan control is useless..
    Although my fans are spinning at a low speed, I dont seem to be able to control their speed and CAM shows 0 rpm.
    Already put cpu fan at 100% on Bios. Changed nothing.
    I got an Asus Maximus VIII Hero to control my other fans.
    Fan Expert does not recognize a CPU fan. I guess that is normal. Is it possible that some incompatibility with Asus Software prevents CAM from controling the fans?
    As far as I could see, several…

    5 votes
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    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    CAM reads the CPU_Fan header on most motherboard. Please verify that you have the CPU Fan connected to the CPU_Fan header on your motherboard. If you have a AIO_Pump, W_Pump on your motherboard you can try those header as well.

    If you are using a Kraken, please be sure to have at least one of the radiator fans connected to the 4 pin header on the Kraken fan port. The Kraken pump cable should be connected to the CPU_Fan header on your motherboard as well.

  17. Cannot access settings when using Cam on second screen

    I use two monitors. My main 25601080 monitor and a second 19201080 monitor.

    Like many with multiple screens I prefer to use CAM on the second screen so I can see all the info when I'm gaming.

    However as soon as I move CAM to the second monitor I lose the minimize/maximise/close icons and all the settings icons.

    Main Screen - https://i.imgur.com/uc8pRo8h.png

    Second screen - https://i.imgur.com/d65vzjDh.png

    See the difference?

    71 votes
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    under review  ·  24 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. Audio Sync Lights up All lights

    Any kind of audio using "Sync" just lights up all but one light at the "top" of each device and it flickers. Not very good audio syncing. I'd call this broken.

    Cam 3.5.0
    Hue+ 4.3.2
    Kraken 2.0.18

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  19. v3.5 less Led Sync Options than v3.35

    The new update is kind of frustrating. The options for the Led lighting is less than in the previous Version. No Marquee oder Candle light or something else. You have only the full option in the single Channel mode. And at some modes you cant change the colors, because there is only a default preset and you can't add a custom profile. Please fix it. An update should be better than the previous Version.

    22 votes
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    5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    Hi there, this issue seems to be that you are trying to adjust your lighting in sync mode. Can you try going into your HUE+ channel and see if you have all the options available?

  20. Using a 3440x1440p monitor custom CAM overlay

    Using a 3440x1440p monitor (34"), I cannot seem to get CAM to let me move the overlay. Since so many games have HUD aspects in each and every corner, I want my overlay on the outside of any of them so that I can still read both.

    I used to have no issue on 1080p just tweaking the coordinates, but on 3440 it goes nuts.

    Say its 0,0 and the overlay is in the top left. I can change X all the way to like 50 or a hundred and it still stay in the top left. It isn't always…

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    Hi there, please update to latest version of CAM and see if this issue persist. camwebapp.com

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