CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. 64 votes
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    16 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Update bug 3.7.7

    After update to version 3.7.7 on every next start Cam updater notificate new version 3.7.7 to update.
    Then update process freeze.
    So please fix this shit.
    I pay 215 $ for CPU cooler and your control software absolutly declase this hardware.

    12 votes
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    10 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  3. CAM 3.7.8 - Constant freeze/Crash

    Since the last update I'm encountering a lot of freezing/crash of CAM which only can be fix with luck with a reboot - and a lot of time it's impossible to open it ever after a reboot. That's really annoying as long as it completely f*** up cooling profiles.

    10 votes
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    3 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cam version 3.7.7 has no RGB settings and no control for Kraken X62

    I am using Cam version 3.7.7. Since today (12 July 19) I can't control the RGB for Kraken X62 (the ring and logo of NZXT Kraken X62 is gone from CAM)!!! So now I only see Channel 1 and Channel 2 for my AER RGB fans on CAM software and RING and LOGO are now gone.

    The most important though is that I CANT CONTROL Kraken X62 performance meaning I can't control the RPM for neither the pump nor the fans of my AIO cooler!!!!! Silent, performance custom or manual control IS NOW GONE!!!

    12 votes
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    2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cam 3.6.0 save no setting

    Germany:
    Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
    spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
    bitte sofort beheben !!!
    Neuinstalation hat auch nicht geholfen.

    Englisch:
    Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
    at the latest after restarting the PC, all settings have disappeared.
    please fix it immediately !!!
    Reinstallation did not help either.

    136 votes
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    39 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6.

    Please uninstall the previous version and do a fresh install of 3.6.6.

    We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  6. CAM wont login because there was no internet.

    System boots up
    Cam boots up

    There is no internet sometimes and cam will not login

    Note: I dont google or email login - i simply use guest mode, which ideally should NOT require internet, but lo and behold - it does.

    Then i'll have to kill the app > connect to internet > start app - it works.

    7 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  7. Taichi x570 + 3900x Kraken 61 NZXT monitoring not loading or not showing temp

    Just don;t working and is dangerous because cannot push the clocks without knowing the program the temp to adjust fans speed. Is URGENT!

    6 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  8. CAM 3.7.7 It has no RGB settings

    When i aktualizing CAM on new version 3.7.7.
    I lose my RGB light settings , and i can´t set up my RGB.
    I have Kraken X62 and latest version work fine , but this version 3.7.7 is bad.

    5 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Kraken x52 LED freeze

    I bought a ΝΖΧΤ kraken x52 and they all worked perfectly and LED-Ring but after a few days I wanted to change the color in the lights and I managed to download the program of the partner. After I downloaded and changed the colors I noticed that after a while after I get into a game after a few minutes the ring stops spinning around and stops changing colors .. I can not find a solution

    8 votes
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    3 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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    2 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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    2 votes
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    2 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  13. gpu shows 100% at idle 3.7.8

    Running an xfx Radeon 580 and CAM is showing 100% load and max clock speed regardless of what is actually happening.

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  14. nxzt liquid cooler led

    I can not change the light on my liquid cooler

    1 vote
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  15. alt tab

    Hi in the new cam software with purple icon when in bfv and alt+ tab to the the temps the cam window is white and stay white no matter what i do. I have to close it and open it to show again.

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Cam Fatal Error

    Hello - I just for my new pixel 2 xl and every time I try to open the camera it doesn't load and sometimes it shows a fatal error. https://www.ijnetworkscannerselectorex.com/

    1 vote
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  17. New Bug reporting software needed

    This one doesn't work, you need to have a software "bug" report that lists your hardware and software. Software would include O/S as well as any other monitoring software apps like Core Temp or even Ryzen Master that may be causing the bugs we have.
    At the moment the frustration with this software is really pissing me off and I guess the next step is doing a RMA which would be a shame as it looks great in my PC

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    1 vote
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  20. white screen when attempting to run

    The first few times after I installed and ran the new NZXT Cam Beta software there would not be a login screen, only a white screen. Eventually managed to get the login screen.

    1 vote
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