Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.
Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.
This helps us greatly while trying to replicate the errors to verify why they are happening.
Thank you.Vonti commented
Is there any other program that controls the HUE+? Because if there isn't I'll just throw this non working rubbish in the bin and get some Corsair iCUE strips. It's shocking that an AA company can't make a piece of simple software. It goes to show, are they even doing their own designs or just copying them from the internet? NZXT has gone really downhill and will avoid that company in the future!