Herman

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  1. 1,535 votes
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    53 comments  ·  CAM Bugs » Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

    Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

    This helps us greatly while trying to replicate the errors to verify why they are happening.

    Thank you.

    Herman commented  · 

    The options to control my RGB are missing from the app. I have done everything you think to get it to maybe pop back up. My computer is registering everything properly. This is purely on your apps end. You removed the option to control RGB... u know NZXTs case only works with this app, this needs to be fixed quick because people will get upset.

  2. 14 votes
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    4 comments  ·  CAM Bugs » Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, please try version 3.6.6 and tell us if it’s fixed in that version. If not, please let us know what hardware you have installed that is not showing up and send us the program logs so we can verify why it is not recognizing the hardware. Thanks.

    Herman supported this idea  · 
    Herman commented  · 

    Not sure what happened... but the cam app does not have an option to control my NZXT case lights. It simply was working this morning, and now no longer is there. I have uninstalled the app, reinstalled, and even tried the repair. I have confirmed that the case is registering in my computer settings in control panel by doing similar steps. I believe your app is broken and need this fixed...
    Will you help me get control of my lights again?

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