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  1. 13 votes
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    9 comments  ·  CAM Bugs » Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, here are the troubleshooting steps to try and get CAM to view your Kraken device please follow them and let me know if this works.

    If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA

    Anonymous commented  · 

    Almost a year later and still the same issue. It is a Kraken X60 not an X61. I still can't see this in CAM software even on the latest versions. I just want to be able to adjust my fan speed as my temps are getting hot because my fans are spinning too slow because of whatever default setting is on them is not enough. I need to be able to adjust it, it used to work fine and if it was getting hot I'd adjust to performance mode or my own custom fan speed. Now it does not. Feel like I'm being forced to upgrade something that is was working until you moved over to CAM rather than the Kraken Control software. If this worked the software would be great and I would have no issues with it at all

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  2. 4 votes
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    3 comments  ·  CAM Bugs » Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please allow me to clear something up. Are you saying that you uninstalled CAM and it deleted other programs that were installed in the Program Files (x86) folder? Or did you have some games installed within the CAM folder and it deleted those games?

    Anonymous commented  · 

    I have a separate directory folder named programs on a different HDD so that it does not use up space on my SSD as it does not need the speed. In this directory named Programs I had the CAM software installed as well as other games and documents such as pictures from Holidays ect saved, I uninstalled the CAM software and it wiped the everything within that folder. I used easeus data recovery which was able to recover some things but a lot is still missing from it.

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