Talon

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    70 comments  ·  CAM Bugs » Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

    Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

    This helps us greatly while trying to replicate the errors to verify why they are happening.

    Thank you.

    Talon commented  · 

    First I got only 2 working rgb strips out of 6 from the box and "brand new". A slew of problems dealing with the CAM app for months. Now like an idiot I started the adaptive noise reduction and found out it can't be stopped (genius idea btw) and some say it freezes at 100%. As crap as this company has been it will probably bug out, fml. Oh and it's testing my water pump speed and not the fan lol

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    0 comments  ·  CAM Bugs » Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    If you are using a Smart Device and CAM is detecting the device but the LEDs on the strips do not light up or is lighting up in abnormal colors.
    Please be sure to check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the 5V on the strip. If you are using any extension cables please check those as well.
    Please try each strip individually and see if any of them are defective. Exit out of CAM, then unplug all the strips from the Smart Device. Then plug one strip into the Smart Device and start CAM. Check and see if the strip appears in CAM and the LEDs can be controlled. Repeat this for all the strips. If the strips are the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for replacement strips. Please state

    Talon shared this idea  · 

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