Gilbert Johnson

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  1. 53 votes
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      25 comments  ·  CAM Bugs » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      under review  ·  Eric Lam responded

      Hi there, are you using fixed mode? If so can you try setting to a different lighting and see if this same behavior exist?

      Gilbert Johnson commented  · 

      I'm having the same problem after the update. Man it's gets ridiculous because the mobile app never worked, even after the new update and now the pump rgb is not working.

      Gilbert Johnson supported this idea  · 
    • 7 votes
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        17 comments  ·  CAM Bugs » Hardware  ·  Flag idea as inappropriate…  ·  Admin →

        Hello Anonymous, if you don’t have a ligting tab, it’s possible that CAM is not detecting your Kraken. Please try these troubleshooting steps to see if this fixes your issue:
        If you are using a Kraken X42/X52/X62/X72 and CAM is not detecting the device. You can try these troubleshooting steps.
        Please go to the Devices Page and select “Detect Devices”
        Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
        Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
        If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came…

        Gilbert Johnson commented  · 

        I'm having the same issue. The only way i can fix it is restarting the computer. But every time I put the computer in sleep mode it does the same thing. The ring just turns white and its not controllable anymore.

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