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25 votesIan commented
I had this Kraken x62 sitting here for about a year and avoided installing it because I didn't want to deal with CAM.
Then the CPU cooler on my new build started malfunctioning and I went, hey, what the hell. And I may as well reconnect the fan controller on this H700i case, too.
And everything worked until I rebooted. Now it's stuck at "Authenticating".
Uninstall, reinstall, uninstall with extreme prejudice, reinstall... nothing.
I just talked with support and they'll "get back to me".
I don't even know where this thing is getting my username from. It clearly is because when I reinstall, it says that the user already exists! I nuked every file on my system and registry with "CAM" or "NZXT" in the name.
I love your products, NZXT, and have been using them for over a decade. CAM is why I will never use them again, nor recommend them, nor use them in builds I do for other people.
Controlling my *fans* and AIO should not require an internet connection. Ever.