Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.
Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.
This helps us greatly while trying to replicate the errors to verify why they are happening.
Thank you.Olivier H. commented
+3 votes, been using (and constantly updating) the software for over a year, been trying beta versions they shared with me over this issue several times, and it still just randomly fails to detect my kraken cooler at all like ~20% of the time i boot my PC.
This is not only annoying (constant reminder that its not working as it should and another product might've been a better option) but also somewhat dangerous for my cpu (i have watercooling for a reason)
At this rate im not going to get another NZXT cooler in the future.Olivier H. supported this idea ·