chris howard

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    22 comments  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    chris howard supported this idea  · 
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    8 comments  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    chris howard supported this idea  · 
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    2 comments  ·  CAM Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    7 comments  ·  CAM Bugs » Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, sorry for the inconveniences you are experiencing with our software.

    If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.
    If you do not see any these devices then that means that…

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    chris howard commented  · 

    I am experiencing this issue as well. CAM detects that I have a Kraken device in the "find drivers" section. Device Manager shows the proper Asetek USB Device installed. If I completely uninstall the device driver and CAM, then reinstall CAM and manually hook up the device driver, then have CAM "Detect Devices" Then and only then can I control my fan. As soon as I restart my machine, I can never control my fan again unless I repeat the above steps. I've reproed this behavior twice now.

    This is unacceptable. I cannot control the speed of my main fans and the default seems to be set dangerously low and will not increase RPM unless CAM can control it (again, when CAM does decide to work I can up my RPM and get proper cooling).

    If left like this, this constitutes a non-functional product.

    chris howard supported this idea  · 

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