CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. CAM Keeps popping up the error "Upload setting had failed"

    It says "Upload setting had failed" "Please try save your component setting again" multiple times a minute. This happened after uninstalling and reinstalling the latest version of CAM after an update failed, Version 3.1.71.

    62 votes
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    50 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Please update to version 3.6.7 by downloading from here: https://camwebapp.com/download/

    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

    Please let me know if the issue is resolved after this.

    Thanks.

  2. New CAM update has caused me to lose most of the software installed on my hard drive

    I received notification of a new CAM update this morning and I chose to install it as usual. I have most of my software for my PC in a directory on my HDD which is also where CAM is installed. When I returned home I noticed that since the update CAM had installed straight into the Software folder and not into its own subfolder which left quite a mess so I thought the safest option would just be to uninstall CAM and reinstall it again ensuring it was in a subfolder. Unfortunately after uninstalling it has wiped every piece of…

    3 votes
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    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    Eric Lam responded

    Hey there, you are correct in that when CAM is uninstalled it will remove the files inside the NZXT folder. Do you remember the directory in which you installed CAM? That could play a factor as well. I do apologize for issue you are going through.

  3. Grid+

    Installed grid+ according to manual.never worked.i followed basic troubleshoot.never worked.at this time i have connected a new usb cable to external port.now i can see a grid+ tab at cam,fans are working at 100% speed and i cant control them there is 0 w and 0 rpm indication for chasis fans.the cpu gpu indications are propably correct.please note im not a beta tester and i expect when i buy a product at least to work.if this product is defective (and i read so many complaints)we consumers should be informed and buy on our own risk.

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    Eric Lam responded

    Hey there, that is very strange. What fans do you have connected to the Grid+? Have you tried other basic troubleshooting steps?

    - Go to Control Panel and click on “View Devices and Printers” then remove the MCP2200 device or any Unknown USB Device. Then restart your computer and check CAM again
    - Exit out of CAM, then unplug the USB from the device. Then wait 10 seconds and plug the USB back in. Then start CAM again.
    - Use a different USB port on your motherboard

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    0 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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    1 vote
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    0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  19. customization

    more led customisation.

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  20. Post firmware update fixed profiles for fans no longer stick upon exit of software.

    Prior to firmware update I could set fixed profile to 100% for fans and pump then exit/kill the software and the setting would stick. Now I can clearly hear the fans ramping upon exit. This was the last straw for you and me NZXT as I am now shopping for another AIO solution.

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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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