CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. Using CAM and getting results for cpu and ram but not seeing fan speeds for GPU (NVIDIA GeForce GTX 750)

    Not seeing fan speed for NVIDIA GTX 750, and load shows at 100%. is there any way to get the fan speed to register on this ap? and is 100% load normal?

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, would you be able to send us a screenshot of your dashboard and your PC specifications, including OS, Hardware and the Logs which you can find in the following places so we can verify any logged issues:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Thank you for your cooperation and time.

  2. Fortnite overlay not working win 10 3.5.90

    I tryed to use overlay with fortnite because i wanted to see how my cpu stood up, but i tried and it didnt work ive tried directx but it wont download what do i do

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    The overlay requires DirectX Runtime to be installed.
    Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
    https://www.microsoft.com/en-us/download/details.aspx?id=35

    Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

    If the instructions above does not work please let us know which games the overlay is not working on.

    Also, some games have an anti-cheat mechanism which can sometimes conflict with the CAM FPS overlay. We are currently working to fix this issue with many companies, but it is a process which takes some time and communication between the developer and NZXT.

  3. CAM still not working.

    CAM still not working, latest version. Been like this for 1 week. Kraken is not found. I can't change fans speed, light, nothing. I don't see any updates, nothing. Should i burn my kraken and buy something else?

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, here are some troubleshooting tips.
    If you are using a Kraken X42/X52/X62/X72 and CAM is not detecting the device. You can try these troubleshooting steps.
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to…

  4. h700i leds not turning on (NO HUE)

    My stock led strips that came installed in h700i case will not turn on. they are plugged in and detected in CAM software. Please help!

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, sorry for the inconvenience you are currently experiencing.

    If you are using a Smart Device and CAM is detecting the device but the LEDs on the strips do not light up or is lighting up in abnormal colors.
    Please be sure to check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the 5V on the strip. If you are using any extension cables please check those as well.
    Please try each strip individually and see if any of them are defective. Exit out of CAM, then unplug all the strips from the Smart Device. Then plug one strip into the Smart Device and start CAM. Check and see if the strip appears in CAM and the LEDs can be controlled. Repeat this for all the strips. If the strips are the issue, please contact our support team over

  5. Only the backlighting functionality is needed

    And, most importantly, add the option of opting-out the collection of diagnostic data from video cards, temperatures, cooler speeds and all that. To me, for example, from your program, only the backlighting functionality is needed, and not yet a lot of garbage that I do not need, the work of which greatly increases the DPС Latency to 4000(!!!).

    You need to add even more flexibility to your program. To fix bugs when autostart HUE + would also not prevent, and then, sometimes, the backlight itself does not work until you click on apply in the program.

    Thank you.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fans don't go up in rpm on Windows 10 1803 with Cam Software

    The CAM program works correctly except for the fans. I've created a profile where at 50 degrees (CPU) the fans should be at 100% rpm but never go above the minimum rpm.

    Please, update Cam Software.

    5 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  7. 4 votes
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    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  8. Lighting and Fan tabs are gone from CAM app.

    This is how it looks https://imgur.com/a/EsWOvm6

    I cant control the fan speed anymore and is now stuck at a minimal speed. It causes my cpu to heat up quite fast. this app was good a while ago, but after the update has gone bad.

    any idea on how to fix this guys?

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello J, sorry for the inconvenience you are currently experiencing.

    If the lighting and fan tabs are not showing up, it’s because CAM is not detecting them. Try going to the Devices tab and pressing on Detect Devices. If this does not work, try disconnecting and reconnecting your fans or changing the cables. Finally, if this does not work either, please send us your PC specifications, including OS and Hardware, and the Logs which you can find in the following places so we can verify any logged issues:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Thank you for your cooperation and time.

  9. h400i rgb strip problem

    Only one led works in the given led strip and it only shows green

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Kingston, sorry for the inconveniences you are currently experiencing.

    Here are the possible solutions that have been provided to me.

    Smart Device LED Strips
    If you are using a Smart Device and CAM is detecting the device but the LEDs on the strips do not light up or is lighting up in abnormal colors.
    Please be sure to check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the 5V on the strip. If you are using any extension cables please check those as well.
    Please try each strip individually and see if any of them are defective. Exit out of CAM, then unplug all the strips from the Smart Device. Then plug one strip into the Smart Device and start CAM. Check and see if the strip appears in CAM and the LEDs can be controlled. Repeat this

  10. GTX 1060: Default and Turbo Clocks are 0 MHz

    Default and Turbo Clocks are reflected as 0 MHz for NVIDIA GeForce GTX 1060 6GB in Build tab

    Graphics Card: MSI GeForce GTX 1060 GAMING X 6G

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  11. 100% load on startup

    100% load on startup
    I thought my gpu is dead after booting up to windows, ui is so laggy. I thought my ssd is dead too though I checked cam and it showed 100%gpu load on bootup but not on task manager. No gpu intensive apps where not running at the time. So I decided to uninstall it and reboot and it did it. No more ui lags like moving the mouse pointer shows lag, refreshing shows lag, etc.

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Ezequiel, would you please send us your PC specifications, including OS and Hardware, and the Logs which you can find in the following places so we can verify any logged issues and run tests with a similar setup?

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Thank you for your cooperation and time.

  12. SWBF2

    doesnt dispaly in star wars BF 2

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  13. Kraken not detected...

    Today i've changed from Windows 7 to Windows 10. I've said Microsoft had more than 2 years to fix most of the bugs.. I've thought everything will be better... but it isn't..
    First problem is that CAM isn't detecting my Kraken.. Reinstalling and still same problem. CAM version is 3.5.90. On Windows 7 everything was just fine !

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  14. GPU temperature not showing!!

    since i updated my GPU driver the GPU temp is not showing, I have a GTX 1050 ti on driver version 24.21.13.9811 what do i need to do!?!? :(

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  16. I can't control the LED on my Krakern x52

    I'm not sure if it's after CAM got updated or after Windows 10 had an update but I can't change my LED colour, as I don't have an option for it in the CAM software.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 problems i have

    1- On my system (M4A88TD-V EVO/USB3 With an AMD Phenom II X4 B55) the CPU temp shows 0ºC.

    2- I can't login to CAM Mobile. It gives me login failed every time.

    Please help.

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. Aer fan vanish and stop responding in CAM

    My fans don't show up anymore. They did when i first installed it. Then CAM started opening on a ghost monitor, then they dont respond to controls unless I do sync all. Then they work. Then I click detect devices, and fans vanish. Then i reboot and they show up. Then they vanish and don't respond. Could it be the I device in the H400i? Thats the channel they are on. Currently have a HUE+ running the LED strips.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  19. Many new issues over the past week

    Over the past week I have had a host of new issues pop up.

    Installed a new LED strip off the mobo header and every time computer restarts / wakes up, it turns bright blue. Have to go into settings and flip the sync mode switch off and then on again to get it to turn purple as it is set to in sync mode. Also, out of sync mode it is actually set to orange, so no idea where this blue is coming from.

    NZXT logo in Kraken cooler LED won't shut off in Sync mode

    Adaptive noise reduction…

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  20. BSOD and Hardcrashes my computer whenever CAM is open

    Im 95% sure that its not corrupted ram and I did a bunch of tests on the ram. This is getting on my nerves because I have a Kraken x62.

    10 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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