CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. HDD detection enable cause Hard Drive making wired noise

    version 3.6.1

    hard drive: seagate ironwolf 6tb

    1 vote
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Please go to “Settings” >> “General” >> and click on “Do not detect drive info”. This will stop checking your HD and remove the noises.

  2. Cam is not finding my Kraken x42

    Cam is not finding my Kraken x42 after I upgraded my PC. Yes i have reinstalled Cam multiple times. The detect button does not seem to be working either. I have a rotating white ring on my cooler. No i don't have aura installed. Fairly certain my USB 2.0 port is fine as i just installed the brand new MOBO last night. I don't have any options for lighting or cooling in CAM.

    Specs:
    ASUS ROG strix x370-f gaming
    Ryzen 7 1800x
    EVGA gtx 960
    16Gb Corsair DDR4 2400

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  3. Audio mode not supported

    Audio mode not supported on NZXT Hue+ light strip after I updated the CAM software to 3.6.0.

    2 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  4. cpu gon to 80 wtf

    i cant update the CPU and the FAN wtf always like that with update i heat NZXT please fix this or give me my money now i need to update the FAN speed and i cant

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, What NZXT hardware do you have? Is the hardware being controlled correctly?
    If you have an NZXT Fan, it is controlled from the Cooling Tab, not the Overclocking tab.
    Please let us know. Thanks.

  5. CAM keeps saying my CPU is over heating (100C+)

    See this already posted but it's for an old version of CAM (3.5.20 is what's posted) this issue is something I'm dealing with now with 3.5.90. Notifies CPU is well over 100C when CAM itself says CPU is sitting at 30C.

    4 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  6. NZXT Cam Bug again

    I have encountered two problems with the NZXT software.
    I want to clarify that I recently reformatted my PC by reinstalling everything from scratch.
    Unfortunately, the software can not recognize the speed of the FAN as shown in the screenshot below :

    https://s22.postimg.cc/8b3tpz4o1/cpu_fan_issue.jpg
    https://s22.postimg.cc/6w2919bap/release_version.jpg
    https://s22.postimg.cc/dza4gvog1/setting_issue.jpg

    The OS is Windows 10 Pro v. 1803 and the mainboard is an MSI Z97 Gaming 7.
    In addition, now every time I restart the PC, the program loses the setting related to the minimized start and remains open to me and I have to manually minimize it every time.
    I have also opened a…

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  7. Unable to set a fan stop curve for lower GPU temps

    Just updated to 3.6 and found that when crating a fan curve for gpu I cannot have the fan off under any certain temp. The lowest it goes is 40%. Which is unacceptable!!!!

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  8. Not Saving Lighting Profiles Across Update

    First of all, this is NOT fixed even after many claims that this was fixed on other issue threads. I know this because I just updated CAM and all of my lighting profiles are gone! it happened last time as well, and last time support told me the same thing, " This should be fixed in update (insert most recent update at the time)". I spend a lot of time on my lighting profiles and I would rather not lose them every time you want to change how your program works. Its currently on version 3.6.0, If I update this…

    5 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  9. just updated to 3.6 all lights went off on my fans!

    As I updated to 3.6 lighting in fans just went off! When pc starts lights on fans are on! Once Cam loads they go off!!! WTF???

    1 vote
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    Thank you.

  10. Cam getting ready to launch stuck in 90%

    After booting up the pc and launching cam, cam will load normally but get stuck in 90%. i am using the latest version of cam and it is not my internet I'm using ethernet.

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Not work Start CAM minimized option

    Cam is like a dog poop

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Hello, I'm having a problem - the program does not see installed in the system block water cooling system Kraken X62 ...... body NZXT H700,

    Hello, I'm having a problem - the program does not see installed in the system block water cooling system Kraken X62 ...... body NZXT H700i .Help please solve the problem.

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try these troubleshooting steps to see if CAM can detect the Kraken:

    If you are using a Kraken X42/X52/X62/X72 and CAM is not detecting the device. You can try these troubleshooting steps.
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route…

  13. cam wont come out when play insurgency

    the cam wont come out when i play insurgency, idk why but insurgency block it

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fan speed register issues

    I know this is the least of the cam worries but, the CPU fan speed dial registers max at idle, until I fix the fan speed at 100% and then drop back to silent, it registers normal. Or so I think. Also Guys, NZXT not too long ago bought out a software company so good thing are on the horizon. I hope.

    0 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. Can't trust NZXT They just want your money and to sell your info ! Nothing more !! This software will NEVER WORK !

    Can't trust NZXT They just want your money and to sell your info ! Nothing more !! This software will NEVER WORK !

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  16. CAM temperature detection error

    CAM temperature detection error

    Fix CAM temperature detection error I hope to increase the CPU of the ryzen 7 pro series such as ryzen 7pro 2700X . ryzen 7pro 2600 pro

    4 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  17. Lost lighting tab in CAM

    I have all of a sudden lost my lighting tab on CAM. I've restarted my computer 1 too many times, and have re-installed CAM several times....my kraken is working, but really regretting spending the money for RGB cooler that I cannot control....I want this resolved ASAP!

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Anonymous, if you don’t have a ligting tab, it’s possible that CAM is not detecting your Kraken. Please try these troubleshooting steps to see if this fixes your issue:
    If you are using a Kraken X42/X52/X62/X72 and CAM is not detecting the device. You can try these troubleshooting steps.
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came…

  18. Overlay will not come up in world of tanks

    Cam overlay will not come up in world of tanks. afterburner and evga overlay will though.

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  19. Cam freezes under load causes fans to slow down.

    I'm having a problem even on a fresh install of Windows 10 where Cam will freeze momentarily when the CPU is stressed. Using a CPU stress test or Cinebench will do it. When this happens the fan slow down to their default state as if cam was close. When the cam windows becomes responsive again the fans will speed up again.

    8 votes
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    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  20. BSOD's when running adaptive function

    Various BSOD's when trying to run adaptive initial tests

    Brand new build
    i7-8700k
    gtx 1080
    strix mobo
    G-skill trident Z 32Gb

    all hardware have lastest bios/drivers

    using an NZXT Grid V3

    unable to run CAM as it automatically commences adaptive testing and BSOD's when entering load

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Please update to version 3.6.7 by downloading from here: https://camwebapp.com/download/

    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

    Please let me know if the issue is resolved after this.

    Thanks.

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