CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. WTF

    Cam 3.6.4 with Kraken x62 here ! Icon for lightning and monitoring fan are gone !!!!

    WTF with you guys ?!?!

    I can't do NOTHING, Kraken led is white and can't change it, same for the speed fan, the menu are gone....

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello sir, please follow these instructions to see if your computer is currently not detecting the Kraken.

    If you are using a Kraken device and CAM is not detecting the device. You can try these troubleshooting steps
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.
    If you do not see any…

  2. 3.6.4 will not correctly recognize the processor temperature,clock speed and fan speed. Processor is ryzen 5 1600x

    3.6.4 will not correctly recognize the processor temperature,clock speed and fan speed. Processor is ryzen 5 1600x

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  3. Latest CAM software no longer starts minimized

    This feature use to work. When I updated to 3.6.2. The feature is broken. CAM no longer starts up minimized even when the option is checked on.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3.6.3 audio light work only kraken but hue+ didn't work

    3.6.3 audio light work only kraken but hue+ didn't work [aer fan & led strip] I'm verry happy in old version . but now I'm disappointed. so bad too setting a light look difficult for me. I love nzxt hardware . I hope you fix a perfect new cam version soon. Keep going, I’ll cheer you up.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why this is happening. Thank you.

  5. new update literally kills the PC.

    after the latest update the PC literally locks any and all programs into not responding. had to reinstall and wipe my windows yesterday blaming the microsoft update, now i re installed the cam, works fine with the old setup i had downloaded. 20 minutes later did the update, pressed one key and the whole rig just goes nuts again. uninstalled cam and reset, everything is fine! please notice and fix this because your update literally seems to be doing more harm than a old 2001 youporn trojan. ty

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  6. I can't log in with 3.6.3 version.

    My old account can't log in, the same is true for registering a new account.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why this is happening. Thank you.

  7. 3.6.3 Still have problems

    There is still a problem with the lightning in fix 3.6.3.
    If i set the "RING" to Coverring Marguee and choose the coloers blue and green, that works. But as soon as i open a game it turns red, when I close the game, it works again.
    My specs are:
    Kraken X62
    Color profile is default.
    Mode is Coverring Marguee
    The setting is Preset. (And not the SMART where is changes due to the temp.
    So please fix this CAM again...

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Please verify that under the “GAME” tab the setting “Automatically enable this mode when running” is not selected.

  8. logo lights not working properly with smart settings

    My system was working fine (not sure what version I was using) till last week when I updated to 3.6.0 where now the smart setting for CPU temperature dont work properly anymore. Now my logo just alternately flashes between 2 colours which dont represent the CPU temperature.
    I have updated to 3.6.3 and still have the same problem.
    Also, my fan profiles dont save whenever I turn my system off

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why your settings are not being saved correctly.

  9. hue+

    After most recent update Cam no longer recognizes the Hue+. I tried restarting and even uninstalling/reinstalling the newest version. Please help!

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  10. Nvme drive repport wrong temperature

    The last update work great ,only have one issue it had a bug reporting nvme drive temperature. I own a samsung 960 and a western digital wds512g10c both reporting at -1c. My 4 other sata drive report the temperature properly,it seems to be related to nvme drive only.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  11. La iluminación CAM no funciona

    Tengo 2 ventiladores RGB NZXT conectados al HUE + y tengo la RL x42. Desde CAM no puedo cambiar el color de los ventiladores, sin embargo, de la RL si.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  12. backward

    fans are buzzing, with a temperature of 50-60 hum at 100%, and even to the video card the program is watching and you can not turn it off, why do you need my video card? let the fans only work with the cpu, fix everything, bring back!!!!

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  13. 3.6.3 freezing up until reboot

    After a couple of minutes the software locks up. as it is setup to control my fans these lock too which causes overheating at potential damage. This situation is getting ridiculous now as I only had the loading issues with 3.5.9. Ive even done a fresh install of win 10. Basically my pc is now unusable for gaming!!!!! NZXT you really need to sort this! ASAP

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  14. CAM Software freezes

    The CAM software randomly freezes. This also freezes any lighting, such as audio sync. The only way I can get it to work again is buy ending task and processes in Task Manager and reopening. I am using the current (3.6.0) version. Did not have this issue on the version prior.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  15. I've downloaded 3.6, 3.6.1, 3.6.2, and 3.6.3 all within a week. And it's still broken.

    So, I uninstalled and reinstalled for all 4 of these "updates." I only realized there was an update because the lighting wasn't working right on my X62. New install, gotta log in again, gotta go through the tutorial again (do like that it says "Okay, I get it!" because it knows we're all annoyed), gotta go through and adjust settings again, gotta adjust to the new UI, aaaaaaaand… time for another update.

    I got 3.6.3 installed just now, and, lo and behold, the lighting function isn't even there. So not only is my Kraken NOT doing what I had set…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  16. Congratulations!!! Temporary Decision!!! Elimination of wild delays, as well as all unnecessary trash.

    Version CAM 3.7.0.
    1) We unload the dispatcher of all the processes of CAM.
    2) Delete the DLL folder in the root of the CAM.
    3) Run CAM on desktop.

    Profit! No wild delays! I've been asking NZXT for so long to fix the problem with delays, but it turned out that I can do everything myself! Sarcasm.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  17. Incorrect CPU usage

    CPU usage is showing as high as 90% in the CAM software. Task manager shows 8%. I have the newest updates installed and temps are at 30C. I have had my pc running for 45 minutes, if my CPU was at this load temps would definitely be higher

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

  18. lot og bugs in cam software

    im having a problem in my cam software is not saving my settings all my lighting and my calibration are settings to default all time plz any help ?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  19. NZXT Kraken

    Hello! CAM 3.6.2 and older versions of CAM can't seem to detect my Kraken x52. I've tried everything to fix this. Please help!

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  20. new cam software causing major instability

    The new software update is causing major headaches for my computer. I have the version 3.6.2, and before the update, my computer was running tip top shape. Update comes around, opening programs causes instability, changing settings in the software causes the program to freeze constantly, settings wont save. What the hell did you guys ship out? This is pathetic

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for the update. We have made many more improvements with version 3.6.6, please update to that version and if you have any further issues let us know. Sorry for the previous inconveniences, and thank you for your help.

  • Don't see your idea?

CAM Bugs

Feedback and Knowledge Base