Hi
Just got a brand new Kraken X52. Its gorgeous.
But the CAM Software for fan control is useless..
Although my fans are spinning at a low speed, I dont seem to be able to control their speed and CAM shows 0 rpm.
Already put cpu fan at 100% on Bios. Changed nothing.
I got an Asus Maximus VIII Hero to control my other fans.
Fan Expert does not recognize a CPU fan. I guess that is normal. Is it possible that some incompatibility with Asus Software prevents CAM from controling the fans?
As far as I could see, several users have this problem.

So, let me start by saying that I am an all time top 15 member at Tom's Hardware, as well as having some other official but will remain undisclosed affiliations with that site. So, I can assure you that I have the unique ability to reach a LOT of people. Enthusiasts, gamers, system builders, overclockers AND potentially have an inside track to editorial staff although I am NOT currently on that side of the fence in any official capacity.

Primarily a hell of a lot of people are going to hear what I have to say and if you think I'm bullshitting just Google Tom's Hardware Darkbreeze and then rethink that idea.

Again, this is not any kind of official position from there, this is merely a personal mission to figure out the why, when and how of WTF is going on with the serious lack of any real effort on the part of NZXT to either address the issues with CAM or let it's user base know why they can't be addressed.

At this point I can assure you of one thing, I will ABSOLUTELY be recommending that all users who ask, of which we get hundreds of thousands per month, who in turn are likely to spread by work of mouth those recommendations to further hundreds of thousands, that NZXT products using the CAM software be avoided permanently until and unless such a time comes as they take the development, advancement, improvement and correction of current and long term problems seriously enough to do something about it even if that means firing their entire dev team and hiring somebody who is actual capable and qualified to fix this fucking mess.

Since before version 3.3.2, which by the way was provided to me as a beta version over a year ago by NZXT staffer Eric Lam, this utility has been seriously broken. In NO succeeding version has there EVER been a scenario where ALL previous bugs had been addressed and corrected. EVER. In addition to which, succeeding versions have increasingly broken OTHER things, with no end to the list of things that fail to work not only as hoped for, but even as well as could be minimally expected for a piece of software which is required in order for the hardware to work correctly.

It's shameful, disgraceful, unprofessional and most of all it shows a complete lack of consideration from NZXT whatsoever for it's user base, which I suspect will be rapidly shrinking once the idea that NZXT products rely on a completely broken backbone starts fully making the rounds, and it will, I assure you.

Users fully understand that development takes time. They also fully understand that shit happens. Stuff breaks. A piece of code that fixes one thing can have an adverse affect on something else. Users are not so stupid that they can't grasp these concepts. The problem lies in the fact that NO attempt is actually made to address the concerns of the user base, not really. Only token fixes and sideways changes.

Privacy has been spelled out in giant letters for you. Thousands and thousands of users, on the majority of top forums such as Tom's hardware, Reddit, HardOCP, TechSpot, TechPowerUP and more have raised their voices in demand of a repeal of the information gathering that your software does, and yet, you continue to do it.

It's one thing when Amazon or other peripheral entities do this without user knowledge, because you have a choice in whether or not you continue to give them your business. With CAM however, practically NONE of the user base is aware of these issues until AFTER they purchase the hardware and find out they are stuck with a broken utility and the worst possible feedback/support system of ANY major hardware manufacturer.

All of which fails to even address the other, functional issues, like fan profiles that don't work or refuse to allow changes, lighting profiles that work when and how they want to. I don't think I need to list ALL the issues in this area, because you are already well aware of them based on the feedback that has been posted here by increasingly frustrated customers.

Maybe the biggest problem of all is the lack of information and transparency. You can't be as big as you are, and continue to fail to respond in any meaningful manner to the thousands of voices that have joined in crying foul towards your policies.

It doesn't take a lot of initial action to create a steamroller that will grow into something that I guarantee you don't want to see. Bigger companies than you have been completely destroyed by an inability to see the much larger picture, or by failing to adequately reach out to their customers in a way that was both prompt and reassuring, and meaningful, but actually addressing those concerns.

I think you are well onto the path of finding that out for yourself. You'd better hope Noctua doesn't follow through on the plans I heard about through the grapevine, for fan and lighting controllers of their own, because if they do I think you will be sorely pressed to stay in business given the combination of bad press, word of mouth and a competing product that is likely to actually work, unlike what we currently have from you.

The really sad thing is, I have in the past been a big proponent of NZXT products, because initially they were decent products with favorable performance and at least somewhat admirable support. Clearly, those days are LONG gone.

Please, feel free to answer any and all of the points raised here. I seriously doubt you will, but I'd really like to know your thoughts and have an understanding for why NZXT as a company, not Eric Lam personally as an individual, have refused repeatedly to step up to the plate and back your product with responsible proactive involvement. I'm calling NZXT out on their shit, and I am fairly confident based on past experience that they will not only fail to answer to these glaring issues but will likely delete my post as well. In which case, rest assured, it will be sent out to every major forum staffer on every major forum I can find. The time to talk out the side of your mouth is past.

It is time to put up or shut up.

Previous ticket by Aznsteil was marked as "completed" without any comment. It was created Jun 25, 2017 and closed Dec 27, 2017. As I am still experiencing this exact issue I am reopening this ticket. I would greatly appreciate an update on the situation from support.

"Original Thread is here: http://support.camwebapp.com/forums/252256-bugs-issues/suggestions/14741010-hue-2-channel-on-audio-not-smooth

Since June 8th 2016 (!) there is no real fix for this. I've traveled through the CAM Customer Support Forum here and will list every mentionable answer of the NZXT Team into this problem, so they will atleast have to change his generic copy paste answers. Lean back and enjoy:

Ronald Shao (Admin, CAM ) commented · August 08, 2016 03:48
@Aznsteil, We are trying to optimize audio respond time.

fan.ding (Admin, CAM ) responded · September 08, 2016
Hi, we fix this issue in public version 3.1.50, does it work?

Eric Lam (Admin, CAM ) responded · Nov 11, 2016
Hi, We have been working on optimizing the Audio mode so that it responds even quicker. This may alleviate the problem that you are having. Look for the next update to contain this fix.

Eric Lam (Admin, CAM ) responded · November 14, 2016
We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version. Please update to our newest version and see if you still exhibit the same behavior. If you do, please submit a new post. Thank you.

Eric Lam (Admin, CAM ) responded · Dec 14, 2016
Hey there, perhaps the volume is not high enough relative to the strips? Also please be sure to be up to date with the software so that we can better troubleshoot for you.

Eric Lam (Admin, CAM ) responded · January 11, 2017
We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version. Please update to our newest version and see if you still exhibit the same behavior. If you do, please submit a new post. Thank you.

Eric Lam (Admin, CAM ) responded · January 20, 2017
Hey there, we are aware of the audio mode issue and are currently working on a solution to this issue. We apologize for any inconvenience this may have caused.

Eric Lam (Admin, CAM ) responded · January 21, 2017
Hey there, thanks for the feedback. We are actively looking ways to improve our quality and to bring you the best experience that we can offer. We will definitely look into how we can improve the Bass mode in audio. Thanks for the support.

Eric Lam (Admin, CAM ) responded · February 16, 2017
Hey there, we are currently aware of the audio mode and is working towards a fix in our next update. Thanks for the feedback. We will keep you guys up to date. Thanks!

Eric Lam (Admin, CAM ) responded · Feb 19, 2017
Hey there, thanks for letting us know. We will look into this issue and have an update on it. Thanks!

Eric Lam (Admin, CAM ) responded · April 20, 2017
Hey there, we are currently aware of the issue with audio mode and is working on a fix. We will keep this issue updated. If you have any more questions/concern, can you submit a ticket on support.camwebapp.com by clicking on “Contact Support” on the right? We look to hear from you soon.

Eric Lam (Admin, CAM ) responded · May 4, 2017
We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
Please update to our newest version and see if you still exhibit the same behavior.
If you do, please submit a new post. Thank you.

Eric Lam (Admin, CAM ) responded · May 24, 2017
Hi there, we are aware of this issue and are currently investigating into this. Thanks for the feedback and concerns.

Many of these threads or "ideas" are marked as "completed", even though there is no fix in sigh, nor does any beta version provided by Eric helps. Since Eric says, if the the problem persists in the upcoming CAM version, please submit a new thread, this is my this is mine now.
Problem still persist after a year of posting the initial Thread. Please upvote and comment for maximizing attention to the NZXT Team.
"

Link to completed ticket: https://support.camwebapp.com/forums/252256-cam-bugs/suggestions/19722970-hue-2-channel-on-audio-not-smooth-part-2

usless
1- I cant sign in as so meany other people
2 stupid softver if i need sign in I vbought product what price vas including program really useless if I dont have nternet
know this before never buy
3- as a new costumer really tricky find what is what first I downloaded (form dowloaded section drivers and manual and I was suprise why still dont working after I realice probram is absolutly in different section meaby Im not the super cleaver guy but this is stupid (i recomend put link or whatever to downloar this stupid program on product page not in other section)
Im really desapointed as I wast long time thanks NZXT good job.

After installing the latest version of CAM on my Windows 10 PC, it is using increasing amount of memory and then crashing. I have Grid V3+ and Kraken X60.

Application: CAM_V3.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.OutOfMemoryException
at System.Threading.ThreadPoolWorkQueue.EnsureCurrentThreadHasQueue()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Faulting application name: CAM_V3.exe, version: 0.3.0.0, time stamp: 0x5a728d6e
Faulting module name: KERNELBASE.dll, version: 10.0.16299.248, time stamp: 0x13ae3814
Exception code: 0xe0434352
Fault offset: 0x001008c2
Faulting process id: 0x9b0
Faulting application start time: 0x01d3a94db066aa96
Faulting application path: C:\Program Files (x86)\NZXT\CAM\CAM_V3.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: e962873f-8a41-4484-bff9-1e0b98bc225e
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 2133924937608546889, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: CAM_V3.exe
P2: 0.3.0.0
P3: 5a728d6e
P4: mscorlib
P5: 4.7.2633.0
P6: 5a4ed383
P7: 3c5c
P8: 0
P9: System.OutOfMemoryException
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER680C.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7751.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER775E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER777F.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_CAM_V3.exe_b8c2972b81a1bce14b899698dcf646163d61424_19bc1deb_34ec7f8c

Analysis symbol:
Rechecking for solution: 0
Report Id: e962873f-8a41-4484-bff9-1e0b98bc225e
Report Status: 268435456
Hashed bucket: 5ad1333a874b7d23dd9d396cbb814a49

Situation: Always, when I turn on my PC, log-in to my acc, SWs load including CAM and then Hard Reset itself. I'm sure the problem is between CAM and my SW/HW because when I uninstall it then everything works as it should. Usually 2 hard resets and then it loads without problems.

I'd like to fix it because I don't like hard resets which look like black death.

Screenshot of my log: https://prnt.sc/i309au

PC specs:
CPU C - NZXT X52
CPU - AMD Ryzen 7 1800x
GPU - ASUS ROG 1080Ti 11GB
MB - ASUS B350 Strix
RAM - 2x16GB Kingston HyperX 3000Hz
CAM v. 3.5.30

I got the kraken x62 for my 1700x, installed the cam software and updating CAM whenever there is an update.
I got comfortable running at 3.8ghz 1.280Vcore stable with CAM temp reporting from 30c to 45c when idle and showing max 60c after 30 min stress test.
The 30c to 45c keeps jumping after fresh PC startup, there could be 30c, and 1 sec later 45c then 40c etc..
I then downloaded hwinfo and found out my cpu temp was indeed the correct temp as CAM showed and the temp jump also showed up in hwinfo, then I testet what I should have done long time ago,
I closed the CAM software while looking at hwinfo.
I saw the temp drop down to a chill stable 27c, its even under 30 while browsing and doing light tasks, immediately when I open CAM again the temps go up in bote CAM and hwinfo, so my problem is:
why does the CAM software make my cpu temp increase and make those jumps..Temp is still the same when stressing cpu 100% 30 min, about 60c w/ cam open or not.
For now I only open CAM to change from silent to performance fan speeds and after that I close the program, there is no load on cpu when CAM is open so I dunno why this is happening, but it has been since august 2017, now january 2018 and cpu never been breathing this good. Suggest other to test the same thing and see if their CAM software does the same to cpu temps..

Bios also showing what hwinfo shows with CAM closed, around 26-29c ambient temp constant 20c

Sorry for bad english writing, still learning.

The CAM Software is not set up properly with the "shadows under windows" settings of Windows 10. The correct way of the shadows around a window is supposed to fade out but the CAM Softwares shadows do not fade out, they only show up as blocks. I noticed this when I had CAM Software window open with a white background. I found the location for the "shadows under windows" setting but you can only turn it on or off. I uninstalled and reinstalled CAM but did not solve the issue. If I turn off the "shadows under windows", then this turns it off for every window.

It seems that CAM Software is not integrated properly with "shadows under windows" of Windows 10.

I couldn't post screenshots but here is a Google Drive link to them:

CAM Software with Blocky Shadows.
https://drive.google.com/file/d/1Wx2cCjdgdWDKKiq57hWSqGn2uRcaD1sQ/view?usp=sharing

"Shadows Under Windows" Settings and Location.
https://drive.google.com/file/d/19VSfRNMJqG3lVv1itwAwk7SUhQeSyOq4/view?usp=sharing

Example of a proper way shadows is supposed to show.
https://drive.google.com/file/d/1bHbOFoG8bh80byeYBMrnFJ_2J4QFlshL/view?usp=sharing

The location for the settings to turn off or on the "Shadows Under Windows":
1) File Explorer
2) "This PC"
3) Properties
4) Advanced system settings
5) Advanced tab
6) Performance
7) Setting
8) Visual Effects tab
9) Shadows Under Windows option.

My PC Info:
SOFTWARE Information:
- OS - Windows 10 Pro
- Version - 1709
- OS Build - 16299.248
HARDWARE Information:
- CPU - Intel Core i7-6700K
- Motherboard - Gigabyte Z170X-Gaming 7
- GPU AMD Radeon (TM) R9 390 Series
- RAM - G.Skill 16 GB DDR4 2133.96 MHz
- Storage - Samsung SSD 850 EVO 1TB