Hello, here are some troubleshooting tips.
If you are using a Kraken X42/X52/X62/X72 and CAM is not detecting the device. You can try these troubleshooting steps.
Please go to the Devices Page and select “Detect Devices”
Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.
Try shutting off your PC, then plug the USB cable to a different USB header on your motherboard
This is to check if the USB port on the motherboard is working correctly.
If you have any of the following programs below, they can come into conflict with CAM :
Precision X, Gigabyte Xtreme Gaming, RGB Fusion, Asus Aura, MSI Mystic, Afterburner, Corsair Link. We will be working in future versions to improve compatibility between the different software programs.
Try turning off your PC and turn off your PSU for 10 seconds, then turn your PSU and PC back on and check CAM again
Try connecting the Kraken to a different PC/Laptop and see if it is detected in CAM. You only need to connect a external mini USB cable and see if CAM detects the unit. If it is still not detected then it is a faulty unit and we can RMA it. Please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement unit.

If you are experiencing abnormally high temperature while using our cooler you may want to check if the pump is still operating correctly. To do so, please check and see if the pump cable is connected to the CPU_Fan header on your motherboard. Then check CAM and look inside the Kraken section and see what the pump RPM is reporting. If it is reporting 0 then it is a dead pump. Please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement unit.

In the case it does not fix the problem, please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places so we can verify any logged issues:

C:\Users\Public\Documents\CAM
C:\Program Files (x86)\NZXT\CAM\Logs

Thank you for your cooperation and time.

Hello, sorry for the inconvenience you are currently experiencing.

If you are using a Smart Device and CAM is detecting the device but the LEDs on the strips do not light up or is lighting up in abnormal colors.
Please be sure to check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the 5V on the strip. If you are using any extension cables please check those as well.
Please try each strip individually and see if any of them are defective. Exit out of CAM, then unplug all the strips from the Smart Device. Then plug one strip into the Smart Device and start CAM. Check and see if the strip appears in CAM and the LEDs can be controlled. Repeat this for all the strips. If the strips are the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for replacement strips. Please state how many strips you have that is defective.
Try using a different connection cable to connect the strips to the HUE. The connection cable can sometimes cause issues. If the connection cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for replacement connection cable.

Hello Kingston, sorry for the inconveniences you are currently experiencing.

Here are the possible solutions that have been provided to me.

Smart Device LED Strips
If you are using a Smart Device and CAM is detecting the device but the LEDs on the strips do not light up or is lighting up in abnormal colors.
Please be sure to check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the 5V on the strip. If you are using any extension cables please check those as well.
Please try each strip individually and see if any of them are defective. Exit out of CAM, then unplug all the strips from the Smart Device. Then plug one strip into the Smart Device and start CAM. Check and see if the strip appears in CAM and the LEDs can be controlled. Repeat this for all the strips. If the strips are the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for replacement strips. Please state how many strips you have that is defective.
Try using a different connection cable to connect the strips to the HUE. The connection cable can sometimes cause issues. If the connection cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for replacement connection cable.

Please let me know if any of these work for you.

Thanks.