CAM Bugs

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  1. After update 3.7.6 my kraken x62 disappeared.

    After update 3.7.6 my kraken x62 disappeared. Restart and reinstall did not help.

    8 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  2. New install of CAM 3.7.4 stuck at authenticating

    just downloaded newest version of cam available after previous one kept freezing. now i cannot even get logged in. every time i enter my login it just sits at authenticating endlessly. i have tried reinstalling 4 times. you guys and your shit software are going to fry my cpu!!!

    22 votes
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    5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  3. No control of fans or pumps after update 3.7.7

    Just updated to 3.7.7 and I now have no control over my fans or pumps. I have a Kraken. This seems to be a reoccuring problem with your software. Any ideas on how to fix this?

    9 votes
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    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. Adaptive noise update stuck at 100%

    Adpative noise controller stuck at 100% and wont let me edit fans

    8 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  5. 3.7.3 GPU fans read --%

    In the latest 3.7.3 GPU fans read --% I have a RTX 2080. The previous version worked fine. The fans are spinning as normal and EVGA Precision X1 is detecting the speeds ok.

    40 votes
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    10 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3.7.7 "USB device not recognized"

    Hello, After the new update 3.7.7 i can't control my AER RGB Fans, I updated cam to 3.7.7 after rebooting my PC i can't control them, I can control LED Strip + x62 with no issues, Everything was working just fine with the old versions such as 3.7.6 and 3.7.5

    6 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  7. CAM Autostart Login Failed

    Every morning I start my PC and CAM autostarts, used to login fine first 2-3 weeks had literally 0 issues with the software.
    However, to this day I have to manually login EVERY, SINGLE, MORNING, because CAM says "failed to login" for some unknown reason. All my details are correct as I login manually every day but the automatic login is failed by CAM almost every single day now.

    I've never had so many issues with ANY PC component and their included controllers in my life as I have had with NZXT products.
    1 of my 4 AER 140 fans…

    25 votes
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    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  8. 10 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  9. CPU Cooler RGB is "lagging" - Help

    Dear NZXT / CAM.

    Im looking for help to try resolve my issue here.

    After installing the latest update for CAM, I have noticed that my RGB on the CPU Cooler, specificly the circle RGB, is kinda lagging/stuttering and isn't fluid moving as it usually was.

    It's like, I can see each LED turn on, regardless of speed. Where as before the update, it was moving SUPER fluidly, where you really couldn't notice each LED turn on/off, but looked super smoothed. Now, it is very choppy and doesn't look very good.

    Hope you can help fix this issue.

    Thanks in…

    2 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  10. V3.7.6 does not see my Krakken X62

    I have had an X62 running fine with CAM for a month or so. Today, CAM asked if I wanted to upgrade, which I did. I now cannot control the lights on the cooler (on the CPU) and the fans speeds, and pump, do not change whatever the temperature is. I have removed the NZXT USB device, rebooted, reinstalled but to no avail. Any help appreciated.

    5 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  11. h500i lights cant be detected

    my h500i case lights cant be seen in CAM. The Cam doesnt also show the light tab in the left panel. i reinstalled cams but still doesnt see it.. For the past few weeks, it was working just fine but now its not working anymore. i have the latest version of CAM which is 3.7.5

    9 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  12. Fans/RGB no longer detected by CAM

    Recently CAM decided after i closed it to not recognize any of my fans or rgbs that were previously there and usable i tried reinstalling but it still doesn't detect them i am using the h500i case with nzxt top and back fans with the rgb stripsthat came with the case and a AMD cpu fan

    15 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  13. Cannot see the rgb panel

    When i log in the CAM, it shows me every panel, but the RGB light doesn't seem to be anywhere.

    It has been like 2 weeks now that i cannot see the rgb lighting.

    I have the case NZXT h500i, everything were working fine but the past few weeks i cannot see my rgb channel or even the panel in the platform on the left side it used to be. It seems, to missing some other panels too but i am not sure which ones.

    If someone could help me,
    Thanks for your time.

    14 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  14. CAM is unable to update itself to 3.7.8. Tested with a reinstall but it always fails to update itself. Looking in the log I see the problem

    My Cam software wont update because it is downloading the same version. Dohhh .

    2019-05-21 14:17:11 - 1 - Start software update, target:camv4new
    2019-05-21 14:17:13 - 4 - Guest has been authenticated
    2019-05-21 14:17:13 - 4 - Get software version detail, version:3.7.7, url:https://d10wf80m9r618.cloudfront.net/camv4new/camv4new_3.7700.zip
    2019-05-21 14:17:14 - 4 - Start downloading
    2019-05-21 14:17:15 - 1 - Download finished

    It says version 3.7.8 is going to be installed.,,,

    1 vote
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    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. Dark Mode

    Dark Mode like the previous version of Cam

    6 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  16. Lighting problems for Kraken X72

    yesterday i Got to change the color of my NZXT kraken X72 and there
    was an update for it and now i cant change the color and its staying white

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  17. Invisible and Unavailable CAM Adjustments

    I am completely unable to access fan speeds and lighting. The tabs themselves aren't even showing up on the left side of CAM, and on a rare occasion they show up, only to never be seen again. ALSO, my fans are STUCK IN MAX SPEED. WTF. WHAT ARE YOU GUYS DOING TO MAKE THIS SO TERRIBLE. Sorry, I'm just really god hecking frustrated over here and it's honestly unacceptable.

    12 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. Lighting channels are always linked

    Kraken ring and logo are always linked with smart device led strips. Every change I make on one always affects the others even if the channels are deselected and/or turned off.

    29 votes
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    16 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, I am informed by the devs that if the Custom profile has the same name in both the ring and the logo, the changes you make to one will affect the other. If you wish to have them do things independently, please give them more descriptive names such as “Breathing blue” and “Pulse red” or something along those lines. If the issue continues to happen even doing this, please let me know so we can get in touch with you to verify the logs. Thanks.

  19. Kraken x52 LED freeze

    I bought a ΝΖΧΤ kraken x52 and they all worked perfectly and LED-Ring but after a few days I wanted to change the color in the lights and I managed to download the program of the partner. After I downloaded and changed the colors I noticed that after a while after I get into a game after a few minutes the ring stops spinning around and stops changing colors .. I can not find a solution

    5 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  20. CAM software v 3.7.3 GPU fan is --%

    it shows my GPU fan --% .my GPU is RTX 2080

    31 votes
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    5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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