CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. 5700 XT not showing up correctly

    THe GPU appears in CAM, but under temp, load, clock speed, and fan speed, the number is just "--"

    12 votes
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    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  2. Fully Offline mode for CAM (PRIVACY)

    1. OFFLINE Mode still does NOT exist.

    2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

    3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

    4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

    5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

    6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

    7. ISSUE…

    636 votes
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    16 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cam 3.6.0 save no setting

    Germany:
    Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
    spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
    bitte sofort beheben !!!
    Neuinstalation hat auch nicht geholfen.

    Englisch:
    Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
    at the latest after restarting the PC, all settings have disappeared.
    please fix it immediately !!!
    Reinstallation did not help either.

    136 votes
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    39 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6.

    Please uninstall the previous version and do a fresh install of 3.6.6.

    We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  4. Cam won"t detect my Kraken x72 anymore.

    For the last few days cam has stopped showing my Kraken AIO cooler. I've updated cam, installed the asetek software, and uninstalled and reinstalled cam and it still isn't working.

    24 votes
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    6 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adaptive noise update stuck at 100%

    Adpative noise controller stuck at 100% and wont let me edit fans

    14 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  6. CAM 3.7.4. HUE+ not working anymore

    Hello! I'm using CAM 3.7.4 and even after several install the software will not recognize HUE+...
    Sometimes it doesn't even recognize Grid V2 , I don't know what to do anymore, tried everything...

    39 votes
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    14 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  7. GPU Fan Speed is --

    With latest NVIDIA drivers 416.16 NZXT Cam doesn't show Fan Speed (always --).

    https://i.imgur.com/9oguE0X.png

    45 votes
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    25 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  8. CAM 3.7.7 RGB settings are gone on

    I've have the H700i case and my RGB settings were just fine until recently when I logged on to CAM and found that they had disappeared. I cannot change any settings so I just have the default white now. Please help me fix this issue, thanks.

    9 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  9. My CAM temps shows stagnant 50 deg C

    My CAM apps stuck in 50 deg C when measuring CPU temps and not responding to any change. it is DANGEROUS because my fans are also responding to this false input thus my CPU is not cooled properly. Right now i use fix setting for fans speed, but i want to know how to solve this,!

    1 vote
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    3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cam version 3.7.7 has no RGB settings and no control for Kraken X62

    I am using Cam version 3.7.7. Since today (12 July 19) I can't control the RGB for Kraken X62 (the ring and logo of NZXT Kraken X62 is gone from CAM)!!! So now I only see Channel 1 and Channel 2 for my AER RGB fans on CAM software and RING and LOGO are now gone.

    The most important though is that I CANT CONTROL Kraken X62 performance meaning I can't control the RPM for neither the pump nor the fans of my AIO cooler!!!!! Silent, performance custom or manual control IS NOW GONE!!!

    9 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Adaptive Stuck at 100% CAM 3.7.4

    Got an h700i with a smart device/hue2/krakenx72 set up, all was well until I tried the adaptive noise reduction calibration.

    After going through calibration I hit update and now CAM is stuck at 100% for "We are determining the optimal settings for your system".

    Can't adjust fans at all anymore through CAM because it's still just hanging. I've tried uninstalling and reinstalling, as well as installing an older version of CAM, 3.5.88, and then updating and neither worked.

    The last few lines of the dated log in C:\Program Files (x86)\NZXT\CAM\Logs is:

    2019-01-11 11:28:22:CAMV2.Settings.DrivesPage/UpdateUI:C:\Windows\System32\drivers\SiLib.sys- at System.Diagnostics.FileVersionInfo.GetVersionInfo(String fileName)
    at CAMV2.Settings.DrivesPage.UpdateUI(MyComputer data)
    2019-01-11…

    24 votes
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    8 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  12. cam update 3.7.6

    CAM updated to 3.7.6 ...Now I no longer have control of any of my fan speeds/curves and pump lighting...

    14 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. Taichi x570 + 3900x Kraken 61 NZXT monitoring not loading or not showing temp

    Just don;t working and is dangerous because cannot push the clocks without knowing the program the temp to adjust fans speed. Is URGENT!

    6 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  14. No Cam Detected Devices!

    My Kraken X72, Hue 2 Lighting, & RGB fans have disappeared from my cam connected devices. I can't change the lighting, or my fan calibration. Everytime I click detect devices Cam flashes and that's about it. I am hesitant to Render anyhting due to the high temps when the fans/pump are not in performance mode, and right now I can't check.

    6 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  15. Lighting problems for Kraken X72

    yesterday i Got to change the color of my NZXT kraken X72 and there
    was an update for it and now i cant change the color and its staying white

    7 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  16. New install of CAM 3.7.4 stuck at authenticating

    just downloaded newest version of cam available after previous one kept freezing. now i cannot even get logged in. every time i enter my login it just sits at authenticating endlessly. i have tried reinstalling 4 times. you guys and your shit software are going to fry my cpu!!!

    22 votes
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    6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3.7.3 GPU fans read --%

    In the latest 3.7.3 GPU fans read --% I have a RTX 2080. The previous version worked fine. The fans are spinning as normal and EVGA Precision X1 is detecting the speeds ok.

    42 votes
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    11 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. After update 3.7.6 my kraken x62 disappeared.

    After update 3.7.6 my kraken x62 disappeared. Restart and reinstall did not help.

    8 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  19. CAM 3.7.7 It has no RGB settings

    When i aktualizing CAM on new version 3.7.7.
    I lose my RGB light settings , and i can´t set up my RGB.
    I have Kraken X62 and latest version work fine , but this version 3.7.7 is bad.

    5 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can't read any info for my RX 5700 XT

    Please add support for new radeon cards.

    4 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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