CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

Encountered an issue with CAM? Post it here!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Cam 3.6.0 save no setting

    Germany:
    Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
    spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
    bitte sofort beheben !!!
    Neuinstalation hat auch nicht geholfen.

    Englisch:
    Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
    at the latest after restarting the PC, all settings have disappeared.
    please fix it immediately !!!
    Reinstallation did not help either.

    129 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      37 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

      Hello, please try the latest update, version 3.6.6.

      Please uninstall the previous version and do a fresh install of 3.6.6.

      We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

    • an error occurred while trying to communicate with the server

      I've uninstalled and reinstalled and I'm getting the same error when trying to login it says "An error occurred while trying to communicate with the server, it all started when I updated to 3.6.6.

      42 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        23 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

        Hi, sorry for the late response to this issue. Is this happening after Automatic Startup following Windows Start or while opening CAM after Windows has loaded? Also, when this issue occurs, please try closing CAM from the notification area, and then opening again. Let us know if this helps. We are doing further investigation into this issue at the time.

      • CAM 3.6.1 not detecting Kraken x62

        Cam update 3.6.1 today broke my whole system, my Kraken x62 is no longer detected at all. Yesterdays update to 3.6 was fine but 3.6.1 today broke everything. Please fix this with 3.6.2 asap, thanks!

        13 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

          Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

        • what is wrong with u guys?!!!!! cmon!!!????

          Yesterday i updated cam software , due to this update i lost all of my custom profiles... so i had to set them up again wich was a pain in the ass. And now today i load up the "awesome" cam software and guess what its GONE AGAIN!!!!!!! , how many times do i have to set up my custom profile till it actually SAVES ? Cause right now this is really a pain in the ass, coming from such a big company , well im dissappointed, thats all i can say

          20 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            5 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

            Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

          • SOFTWARE FROM LIDL

            Good job on destroying the software once again, never seen most broken full of bugs in my entire life. newest "update" 3.6.5 nothing is working literally, it recognise only hue+ i have the nzxt kraken x62 and dont recognise it anymore. i cant change the colors and the most important thing i cant change the fan and liquid speed. let me know when you have a solution i paid good money for your kraken. please dont not reply with an answer like restart your pc or try to login with another account, because i already tried it. i need a…

            9 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

              Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly.

              If you continue to have the same issues after updating, please send us your logs to verify why CAM is not detecting your hardware.

              Sorry for the previous inconveniences, and thank you for your help.

            • can not change language

              Ver 3.6.x Can not change language setting.

              14 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                Hello, we are reworking the translations. Once they are implemented the languages will be applicable once again. Sorry for the inconveniences this may be causing you.

              • cam 3.6.6 lighting and smart problem.

                If i using lighting in kraken on logo "NZXT" with option "SMART" and "CPU temperature" that cause problem with CAM and KRAKEN.

                After some time of use this option, CAM stops read actual values like: TEMP, LOAD, CLOACK SPEED, FAN SPEED etc... and cam stops detecting kraken.

                Restart cam dont help, i need restart PC. and this problem coming back

                I have this problem on all version cam from 3.0.2 to 3.6.6

                Some 1 can confirm this? I don't know my kraken or cam is broken.

                3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  4 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                • Cam 3.6.7

                  New update 3.6.7 it makes mi pc slow as hell. cpu usage 100%. i7 7700k

                  4 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                    Please go to Settings >> General >> Detection and select “Do not detect drive info”. This will remove the writes to disk.

                  • CTD's and restarts when i stresstest my OC'd 8700k

                    It doesn't "crash for good" as in error messages, but when i tested out the stability of my 8700k at 4.9ghz, the cam struggles to act on the fan profiles i set it to. Temps shows above 70c, but fans stays at low speeds, and kicks in way later causing the cpu to go into high temps. (tempted to just connect it to a manual controller)

                    And when i stress tested the cpu, it constantly disappears and reappears as if it can't read temps or change fan speeds for the curve i've given it.

                    4 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi, the most recent version, (3.6.7) fixes the wrong temperature reading issue. Please update by downloading from here: https://camwebapp.com/download/

                      I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

                      Please let me know if the issue is resolved after this.

                      Thanks.

                    • 3.6.3 can't change language

                      CAM 3.6.3 Cannot change language in new installation of windows 10.

                      9 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                      • CAM is going to kill my computer

                        At this point I don't care about the lights. These fan bugs are causing my temps to spike and the fans won't save my curves. These bugs are killing my computer. The last build before this update worked perfectly. WHAT IS GOING ON OVER THERE?

                        4 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                          If you have version 3.6.6 and are still having those issues, please send us the logs so we can verify them. Thanks.

                        • Can not change language setting

                          Can not change language setting (Ver 3.6.3)

                          8 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                          • New update not allowing me to change my fans from silent to performance

                            after this new update it crashes when I try to agree to the terms, I reopen it and login in then when I try to change my fan preferences it gets stuck on silent when I normally run it performance, I've deleted and reinstalled about 4 times and nothing fixes it. All I want to do is change my fan preference. Cause right now my Cpu cooler is running really hard to cool my cpu down.

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

                            • Cam 3.6.6 Stuck at authentication when choosing "Remember me"

                              Hi,

                              I've tried rebooting, re-installing CAM multiple times.
                              Every time, if I check "Remember me", whenever I start the app, it tries to authenticate me with empty fields as visual and it never ends.
                              Been waiting for 15-20 mins two times.

                              Is there something I'm missing ?
                              Please Help, it is not do-able to log in every single time.

                              Thanks

                              4 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi, thank you for letting us know of your issue, I will write you directly so you can send me your user logs and we can verify if something is wrong with your account, since this is something that we can not replicate here.

                              • sempre peggio!!

                                i vecchi bug che avevo segnalato nel menù sono stati risolti, ora però ce nè uno peggiore, non mi fa più fare il login!! non so se è un problema solo in italia ma continua a uscirmi la scritta: "an error occurred while trying to comunicate with the server"

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello, when this happens, please close the program and re-open it. It should work again. If it doesnt, let me know so we can get in touch with you and review the logs.

                                • "cooling" menu

                                  cooling menu tab is not showing, the only way to get this back, seems to be, is restart the pc completely, why is this happening?

                                  2 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                  • settings upload failed / vers. 3.5.9

                                    CAM keeps spaming "settings upload failed every 5 sec. with

                                    vers. 3.5.9

                                    8 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 2 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                                      • This update broke the lighting

                                        Why remove all the options from the custom tab? The audio tab is broken too, can't even load any of the modes into my devices, it just stays in the previous mode I selected. Covering marquee is still broken too, first LED of the chain flickers between the colors you selected, it's awful. Please fix this guys, I was about to purchase a package of the Hue Extension strips and an H700i case to upgrade from my previous stuff but this update (along with some past ones but mostly this one) seriously made me reconsider this decision. Are you guys…

                                        2 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                                        • My CAM is making PC randomly crash. I can only bypass with a hard reset.

                                          My CAM is making PC randomly crash. I can only bypass with a hard reset.

                                          I have a beefy PC and the freezes are random. 90% of them are when Im not even gaming which is even wierder. Please fix this NZXT...

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                            A new version of CAM has been released (version 3.6.0) where several of the currently known bugs have been taken care of. Please go to https://camwebapp.com/download to download it and verify if this fixes the issues you are experiencing.


                                            Before installing, please fully uninstall the previous version of CAM, then delete the folder from C drive >> Program Files >> NTXT, and restart the computer before installing this one.
                                            ************************

                                            If your issues continue to occur, please inform us. Thank you, and sorry for the inconveniences.

                                          ← Previous 1 3
                                          • Don't see your idea?

                                          CAM Bugs

                                          Feedback and Knowledge Base