CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. "Fastest" option causes X62 lights freeze

    3.6.6 - Covering Marque, setting the lighting option to "Fastest" causes the LED's to freeze and then after a short while they turn off. All other lighting speed modes work fine.

    Only "Fastest" freezes on my X62

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  2. No device detected

    You're shity soft don't detect my x62, the detection was blocked at 70%,
    and he's crashing when i launch a stress test with occt or aida or anything put my temps 60+

    Using kraken X62
    Gigabyte z77 ds3p last bios
    Windows 10 64b

    1 vote
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    2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Good morning, thank you for contacting CAM support and sorry for the inconvenience you are currently experiencing.

    Could you try changing the USB cable and see if that helps?

    In the case it does not fix the problem, please send us the Logs which you can find in the following places so we can verify any logged issues:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Thank you for your cooperation and time.

  3. omg i don't understand why Release Program that's so unstable?

    plz fix this :(

    this new update will not keep saved setting what so ever and it crashes.

    why relas patch that's not tested? i don't understand

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello sir, we are very sorry for the inconveniences this has caused you. As of version 3.6.4 and now 3.6.5 this issue was fixed. If you continue to have an issue with this, please let us know so we can verify if there is an issue with your account in particular. But there should be no more problems.

  4. CAM software won't start after the update

    Cam software won't start, again, after an update. I regret buying your hardware and I never will again.

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    A new version of CAM has been released (version 3.6.3) where several of the currently known bugs have been taken care of. Please go to https://camwebapp.com/download to download it and verify if this fixes the issues you are experiencing.


    Before installing, please fully uninstall the previous version of CAM, then delete the folder from C drive >> Program Files >> NTXT, and restart the computer before installing this one.
    ************************

    If your issues continue to occur, please send us your PC specifications, including OS, Hardware specs and the CAM program logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    So we can verify any logged issues, or try to reproduce the errors.

    Thank you, and sorry for the inconveniences.
  5. 1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  6. 3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  7. Still Consistent Crashes.

    Not even a hour after I got the update and restarted my computer to get a fresh start of CAM that the software crashed on me, effectively rendering just about all of my cooling options in my PC null. I can't keep having this issue happen otherwise I have just paid for an incredibly expensive 3 lb brick that can't do anything but give off cool colors. If I wanted that I would have just bought a brick and attached RGB strips to it, it would have much cost less and done about the same. The main different between the…

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    Thank you.

  8. The same username and password can log in to a web page, but not to a CAM ?

    The same username and password can log in to a web page, but not to a CAM?

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  9. 1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Good day. Those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  10. Half of my settings disappear, included the rgb custom program and fan control curvs after first reboot.

    Half of my settings disappear, included the rgb custom program and fan control curvs after first reboot. besides, it crashes quite often if my internet has slow upload speed. i actually cant control a thing in my pc and im stuck with the last settings I programmed.

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, sorry for the inconveniences you are experiencing. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    So we can verify any logged issues, or try to reproduce the errors.

    Send them to the email maximo.castro[at]nzxt.com.

    Thank you for your cooperation and time.

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