CAM Bugs

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  1. Cam 3.6.0 save no setting

    Germany:
    Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
    spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
    bitte sofort beheben !!!
    Neuinstalation hat auch nicht geholfen.

    Englisch:
    Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
    at the latest after restarting the PC, all settings have disappeared.
    please fix it immediately !!!
    Reinstallation did not help either.

    106 votes
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      37 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

      Hello, please try the latest update, version 3.6.6.

      Please uninstall the previous version and do a fresh install of 3.6.6.

      We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

    • CAM 3.6.1 not detecting Kraken x62

      Cam update 3.6.1 today broke my whole system, my Kraken x62 is no longer detected at all. Yesterdays update to 3.6 was fine but 3.6.1 today broke everything. Please fix this with 3.6.2 asap, thanks!

      12 votes
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        7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

        Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

      • what is wrong with u guys?!!!!! cmon!!!????

        Yesterday i updated cam software , due to this update i lost all of my custom profiles... so i had to set them up again wich was a pain in the ass. And now today i load up the "awesome" cam software and guess what its GONE AGAIN!!!!!!! , how many times do i have to set up my custom profile till it actually SAVES ? Cause right now this is really a pain in the ass, coming from such a big company , well im dissappointed, thats all i can say

        20 votes
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          4 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

          Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

        • 3.6.2 can't change language

          3.6.1 can't change language

          20 votes
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            0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
          • CAM loading causes Windows restarts

            Having an ongoing issue when using CAM. Approx every other boot of Windows, while CAM is still loading, my system will restart. i purchased my Kraken last year & have tried numerous updates of software. Last 3 weeks been had CAM uninstalled without any issues. Have disabled HDD monitoring.

            System
            Ryzen 1500x
            X62 Kraken
            G Skill 16gb ram
            Strix RX580

            54 votes
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              17 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
            • SOFTWARE FROM LIDL

              Good job on destroying the software once again, never seen most broken full of bugs in my entire life. newest "update" 3.6.5 nothing is working literally, it recognise only hue+ i have the nzxt kraken x62 and dont recognise it anymore. i cant change the colors and the most important thing i cant change the fan and liquid speed. let me know when you have a solution i paid good money for your kraken. please dont not reply with an answer like restart your pc or try to login with another account, because i already tried it. i need a…

              9 votes
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                0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly.

                If you continue to have the same issues after updating, please send us your logs to verify why CAM is not detecting your hardware.

                Sorry for the previous inconveniences, and thank you for your help.

              • can not change language

                Ver 3.6.x Can not change language setting.

                14 votes
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                  0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello, we are reworking the translations. Once they are implemented the languages will be applicable once again. Sorry for the inconveniences this may be causing you.

                • CPU Temperature spiking since latest update

                  Since the latest update CAM thinks my CPU is spiking up by like 20-30 degree (from 30 to 60). i have other temperature softwares which i run at the same time and they do not show any spiking at all. This was never an issue before, only on the latest update. This causes my fans to speed up for that split second and slow back down. this is even on idle.

                  10 votes
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                    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                  • CAM 3.5.8 wont login today.....

                    booted pc like normal... i have CAM to start in startup..... wont login using my normal login. stuck loading at 0% and from what i've seen on other posts this is happening to quite a few people, please fix this, and for GOD SAKES test these updates before passing the bugs onto us!!!!

                    67 votes
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                      11 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                    • When I exit CAM 3.5.80, an error pop up appears - Problem Event Name - CLR20r3

                      The software works fine in auto start-up and all, the only time I will ever encounter this issue is when I decide to exit or quit the program.

                      3 votes
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                        14 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                        under review  ·  Eric Lam responded

                        Hi there, please perform a clean install of CAM
                        Uninstall CAM completely from your PC and restart when prompted.
                        Then perform a clean boot.
                        To perform a clean boot, type “msconfig” in the start search and hit enter. Then select the “Services” tab and check “Hide all Microsoft Services”. Then click on “Disable all”. After, click “Apply/OK” and restart your PC.
                        Then reinstall CAM from https://camwebapp.com/
                        Restart when prompted
                        Let me know if this helps. Thanks!
                        If not please send us your error logs C:\Program Files (x86)\NZXT\CAM\Logs
                        And a list of your PC specs

                      • CAM 3.6.1 lighting settings are buggy as hell

                        1) greyed out apply button even i changed settings.
                        2) any audio option dont work anymore.

                        8 votes
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                          1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                        • 3 votes
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                            2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                          • CTD's and restarts when i stresstest my OC'd 8700k

                            It doesn't "crash for good" as in error messages, but when i tested out the stability of my 8700k at 4.9ghz, the cam struggles to act on the fan profiles i set it to. Temps shows above 70c, but fans stays at low speeds, and kicks in way later causing the cpu to go into high temps. (tempted to just connect it to a manual controller)

                            And when i stress tested the cpu, it constantly disappears and reappears as if it can't read temps or change fan speeds for the curve i've given it.

                            4 votes
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                              1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                            • 3.6.3 can't change language

                              CAM 3.6.3 Cannot change language in new installation of windows 10.

                              9 votes
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                                1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                              • CAM is going to kill my computer

                                At this point I don't care about the lights. These fan bugs are causing my temps to spike and the fans won't save my curves. These bugs are killing my computer. The last build before this update worked perfectly. WHAT IS GOING ON OVER THERE?

                                4 votes
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                                  2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                  If you have version 3.6.6 and are still having those issues, please send us the logs so we can verify them. Thanks.

                                • Can not change language setting

                                  Can not change language setting (Ver 3.6.3)

                                  8 votes
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                                    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                  • New update not allowing me to change my fans from silent to performance

                                    after this new update it crashes when I try to agree to the terms, I reopen it and login in then when I try to change my fan preferences it gets stuck on silent when I normally run it performance, I've deleted and reinstalled about 4 times and nothing fixes it. All I want to do is change my fan preference. Cause right now my Cpu cooler is running really hard to cool my cpu down.

                                    1 vote
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                                      2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

                                    • CAM stops reading temps

                                      This is a serious issue.

                                      CAM sometimes stop reading temperatures. I cannot reproduce nor I know why this happen but rarely you can see how temperatures are stuck in CAM dashboard.

                                      In consecuence Kraken/Grid/Fans won't change their speed resulting in temperatures going up. This can be dangerous if you are not tracking them!

                                      The issue will surface without any notice.

                                      1 vote
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                                        2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                        Thanks for the follow up. I will send this to the devs for review, since this issue has become more uncommon. Also, thanks for the screenshots and details, they are a lot of help.

                                      • CAM won't launch if internet access is blocked in firewall

                                        CAM 3.6.3 won't launch if internet access for CAM.exe, CAM.Desktop.exe and CAM.Bypass_x64.exe is blocked in Windows 10 firewall.

                                        3 votes
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                                          2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                        • "cooling" menu

                                          cooling menu tab is not showing, the only way to get this back, seems to be, is restart the pc completely, why is this happening?

                                          2 votes
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                                            1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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