CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. Custom Tab unable to add more colors and Wave Mode doesnt work

    Please fix the Custom Tab. I cannot add more colors and the wave mode doesnt work.

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  2. CAM 3.5.3 color picking in Hue+ menu is broken + cannot use the smartphone app

    Whenever i click on add color in any of the lighting modes of hue+ I encounter the bug over and over, it just makes a white line where the color picker should be and thats it. Whenever I try to login to cam mobile app it tells me that I need to download the newest version(which I have) this cam software is getting worse and worse and worse.

    3 votes
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    4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    Hi there, please update to the newest version of CAM (3.5.6) from https://camwebapp.com/ and see if the issue you had persist.

    We also just released the android app today. Please install that and see if that is working correctly for you.

  3. 120mm nzxt led fan making a racket noise

    fans making terrible noise. damn

    3 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  4. CAM Overlay (and other features) not working with the Surface Pro 4

    I have 8GB, an i5 processor, DirectX 12 installed, the latest version of CAM installed, and I am still not seeing any overlay no matter the game. I've tried it with StarCraft2, Dead Space, the old 2005 Battlefront, Portal one and two, Civ 5, The Stanley Parable, and even tried it with Plants Vs. Zombies because nothing else was working. I'm not thinking it's a DirectX issue, because 12 is backward compatible with 9. I'm not thinking it's a game specific issue. I'm thinking that it's a problem with CAM compatibility with the Surface Pro.

    As a side not, not…

    3 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  5. AER RGB Fans not lighting up

    They are recognised in cam but I cannot control the lighting. They are spinning fine, it’s just the lights that don’t seem to be working. I’ve tried removing the MCP2200 usb from the devices list and restarting the computer but no luck.

    3 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  6. Covering Marquee will no longer take 00 00 00, instead uses last set color


    • HUE+ 4.3.2 - CAM 3.5.80 - This worked in most of the versions I've had, but no longer works. Updated every driver/firmware/CAM thing I could think of. Please resolve.

    2 votes
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  7. Multiple Issues


    1. Channel 1 and 2 overlap in CAM even though fans are on 2 and LED strips on one. Can not set a color for the strips without changing 2/3rds of each fan.


    2. Marquee, candle light, wings, and alternating presets are not showing up for Kraken X62.


    3. The other day it didn't boot up properly and went to a all white theme with a white marquee on the Kraken that I haven't seen before. The circle moved around but the NZXT logo stayed lit unlike the covering marquee mode I usually use.
      -A. I am wondering why it didn't load my…

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cant customize LED Channels Independently

    Channel 1 and channel 2 always match each other no matter which way i try to customize them. If I make channel 1 a fixed color and channel 2 breathing, both channels will just switch to whatever setting i changed last. Is there a way to customize them independently or is this a CAM bug?

    1 vote
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  9. Grid V+3. Cam 3.5.80. Fans not turning? White power LED on. Connected to USB 2 on mobo and molex. Custom profile @100% still not working

    Grid V+3. Cam 3.5.80. Fans not turning? White power LED on. Connected to USB 2 on mobo and molex. Custom profile @100% still not working

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cryorig H7 Quad Lumi isnt being recognised in latest update

    My Cryorig H7 Quad Lumi isnt being recognised in latest update and im stuck with a green and orange coulour when my whole PC is white and blue

    1 vote
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    If you are using a Cryorig H7 Lumi and CAM is not detecting the device. You can try these troubleshooting steps.

    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.

    Try shutting off your PC, then plug the USB cable to a different USB header on your motherboard.
    This is to check if the USB port on the motherboard is working correctly.

    Try turning off your PC and turn off your PSU for 10 seconds, then turn your PSU and PC back on…

  11. Hue+ 2 Channel on - Audio not smooth - Part 3

    Previous ticket by Aznsteil was marked as "completed" without any comment. It was created Jun 25, 2017 and closed Dec 27, 2017. As I am still experiencing this exact issue I am reopening this ticket. I would greatly appreciate an update on the situation from support.

    "Original Thread is here: http://support.camwebapp.com/forums/252256-bugs-issues/suggestions/14741010-hue-2-channel-on-audio-not-smooth

    Since June 8th 2016 (!) there is no real fix for this. I've traveled through the CAM Customer Support Forum here and will list every mentionable answer of the NZXT Team into this problem, so they will atleast have to change his generic copy paste answers. Lean back and…

    3 votes
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  12. Hwinfo and Aida64 Show my Kraken x62 as Kraken x52

    I have just installed my KrakenX62, after that I try to see it on Hwinfo and Aida64, their showing as Kraken X52 not KrakenX62. Any Idea?

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  13. Kraken Pump & Fan RPM has increased but percentage is the same?

    I'm not sure if this is a bug or what. Before today, the pump was running at the mininum setting of 60% (~1700 RPM), and the fan at 40% (~500 RPM).

    But after restarting the PC last night the pump is now running at ~2300 RPM even though its still at 60%, and the fans are running at ~800 RPM, despite also still being at 40% (well 42% anyway, it no longer accepts being at 40%, despite what the graph says it only goes from 37% to 42%).

    I dont understand, the settings are the same as they've always been…

    1 vote
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  14. Graphics load at 0% on NVIDIA GForce GTX 960 M after update

    With the previous version it would show load but not temp. After update to 3.5.50 it now shows temp but not load. Tried this fix:

    Please install this and try again:
    https://www.dropbox.com/s/sueit2n6gsngo44/vcredist_x86.exe?dl=0

    No change. Thanks

    1 vote
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  15. Choppy/Laggy HUE+ Effects

    I've purchased the NZXT HUE+ about a year ago (around last Christmas to be more specific), and I've been using it ever since. But ever since first plugging it in and enabling it within CAM software, some of the effects do not appear to be as smooth as I would imagine them being.

    At first I thought this was just something that everyone had or deals with, but I noticed through reddit posts and YouTube videos that some of their effects (such as the SPECTRUM WAVE) appears to be buttery smooth in its transition and how it appears, even on…

    1 vote
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  16. 1 vote
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  17. When I use the Sync option on the audio it doesn't work properly

    Initially when I used sync it would go through the whole color cycle properly according to the songs, now it only uses the first two colors in the color cycle.

    3 votes
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  18. Unable to Edit Fan Settings On Kraken

    IM NOT ABLE TO EDIT HE FAN SETTINGS AND MY CPU OVERHEATS CONSTANTLY HELP

    1 vote
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  19. Audio Sync Lights up All lights

    Any kind of audio using "Sync" just lights up all but one light at the "top" of each device and it flickers. Not very good audio syncing. I'd call this broken.

    Cam 3.5.0
    Hue+ 4.3.2
    Kraken 2.0.18

    1 vote
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  20. Grid+

    Installed grid+ according to manual.never worked.i followed basic troubleshoot.never worked.at this time i have connected a new usb cable to external port.now i can see a grid+ tab at cam,fans are working at 100% speed and i cant control them there is 0 w and 0 rpm indication for chasis fans.the cpu gpu indications are propably correct.please note im not a beta tester and i expect when i buy a product at least to work.if this product is defective (and i read so many complaints)we consumers should be informed and buy on our own risk.

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    Eric Lam responded

    Hey there, that is very strange. What fans do you have connected to the Grid+? Have you tried other basic troubleshooting steps?

    - Go to Control Panel and click on “View Devices and Printers” then remove the MCP2200 device or any Unknown USB Device. Then restart your computer and check CAM again
    - Exit out of CAM, then unplug the USB from the device. Then wait 10 seconds and plug the USB back in. Then start CAM again.
    - Use a different USB port on your motherboard

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