CAM Bugs

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  1. Customer Support? What customer support

    Have actual customer support and not this stupid forum that doesn't actually provide any support.

    393 votes
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      3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    • Fully Offline mode for CAM (PRIVACY)

      1. OFFLINE Mode still does NOT exist.

      2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

      3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

      4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

      5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

      6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

      7. ISSUE…

      427 votes
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        12 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • 3.6.2 update and Custom fan profile, pulling my hair out with fanspeed being locked at 100% AT ONLY 55c and no way of altering.

        What on earth is wrong with the latest update and the custom fan profile?? The idea of custom means it's totally custom. Even the hotfix that was pushed out on 20'07/2018 (today) has not fixed this issue. Why can I not lower than fan speed from the locked 100% at 55c?? this is driving me insane, I dont want a damn 747 jumbo jet sitting next to me hovering when my cpu temp is at a low of 55c. You should only need 100% fan speed if the CPU gets to around 85c not 55c.

        Come on, test this software…

        29 votes
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          13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

          Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

        • Lighting broken on latest update 3.6.0

          Latest version of CAM (3.6.0) does not detect the lighting on my Kraken. Both my Kraken and Grid firmware say V0 when going to Gear Icon > About Cam > Component Firmware Version

          20 votes
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            9 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

            If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

            C:\Users\Public\Documents\CAM
            C:\Program Files (x86)\NZXT\CAM\Logs

            By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

            Thank you.

          • GPU Fan Speed is --

            With latest NVIDIA drivers 416.16 NZXT Cam doesn't show Fan Speed (always --).

            https://i.imgur.com/9oguE0X.png

            4 votes
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              3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
            • Worst Products , Worst Software not worth a CENT !!!

              I owned PC since 1997 and this products and software i worst i have ever seen and had. I have bought x61 year ago, fans started grinding couple months after purchase pump started grinding after a year. Decided to give it one more try and bought x62 and it didnt last even a month before grinding started! I tried all versions of cam i could find and even on latest version i still get unknown device on win10 pro. Sometimes its recognized by cam mostly not. I will never buy any product made by this company you lost my trust…

              10 votes
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                2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • I don't know why but Your program started to shut down my kraken x62 pump.

                  I have threadripper 1950x and yesterday its temperature was growing up non stop. I realized that when Your cam software was starting, my pump instantly turned off. Uninstalled cam, everything is fine. I have Installed latest cam, problem appeared againg.

                  3 votes
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                    4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello, I was asked by the devs to ask you to upgrade to 3.7.0 which is the latest update, by downloading from here: http://camwebapp.com/download/, and see if this fixes the issue.
                    Concerning the Fan turning off after CAM opens,
                    - Does it actually turn off or just run slow?
                    - What setting do you currently have active?
                    - Could you provide a screenshot of the software’s cooling tab?

                    Thanks.

                  • Krakenb colors turned off

                    If I disable Cam software startup in Windows Hue+ keep changes but Kraken colors stay turned off all the time. Please fix.

                    4 votes
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                      1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • I DONT WANT THIS BLOATWARE JUST TO HAVE LIGHTING.

                      Seriously, the software has shit i dont want or need. I wish I could get a refund on my fkn hardware purely cuz of you shit software. Just kill it off, what the hell is your management thinking?!

                      3 votes
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                        1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                      • 2 votes
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                          0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                          • 3.7.0 no longer detects my Kraken X62 in Windows 10. Even with that workaround of disabling and enabling USB device

                            Even with that workaround of disabling and enabling USB device my Kraken no longer gets detected after 3.7.0 and I also (sometimes) have na error in POST where the lights dont light up, says i dont have a CPU fan installed and I need to open my case, unplug and re-plug the usb cord into the pump...

                            4 votes
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                              2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                            • CAM Resetting ANR Profile after not detecting Smart Device

                              Occasionally, the CAM 3.6.3 will fail to detect the Smart Device built into my NZXT H700i. When it does, it presents me with an error:

                              "We have detected a change in your fan configuration and have reset your ANR profile."

                              Usually a reboot will fix the issue of the Smart Device not being detected. Unfortunately, this somehow results in my LED settings and Fan curves being deleted even though I'm logged in and my fan curves should be saved in the cloud. I've already had to totally redo all of my setting several times because of this. The instances where…

                              15 votes
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                                1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              • Cam 3.6.3

                                I downloaded today cam 3.6.3 and whatever game i start my graphics card and my nzxt kraken x62 punp and the two radiator fans go to 100% speed.
                                I don´t why...pls help

                                4 votes
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                                  4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                • light off in cam

                                  i don't have light off in cam i test version 3.6.7 or 3.5.9
                                  fan service ok
                                  pump ok
                                  light no work
                                  camm detect kraken

                                  i open ticket ticket in nzxt no good solution
                                  when i see device manager driver is owner driver of windows 10 1803
                                  not asetek or nzxt usb driver

                                  i have test many answer in this forum and other but no solution(unplug usb,install driver with .inf file)

                                  i don't change driver windows 10and driver is date to 2006...

                                  i search good driver for light usb in windows 101803

                                  4 votes
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                                    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi, I’m sorry but I don’t fully understand. Did you change the part and now the new one works? or did you change the part and the new one does not work either?

                                  • 3.6.1 Liquid Temp Missing?

                                    I just updated to 3.6.1 with an X72 and can no longer find the liquid temp. Is it gone or am I just not seeing it?

                                    5 votes
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                                      3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                                    • CAM 3.6.4 getting false clock speeds and temperatures

                                      CAM 3.6.4 is showing my Ryzen 5 1600 which is overclocked to 3900 MHz at only approximately 1950 MHz. It is also occasionally getting temperature readings that are off by at least ten too many degrees C. The last version of CAM didn't have any of these issues, I am very disappointed that the update created all these problems.

                                      7 votes
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                                        0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                      • NZXT KRAKEN X52 LED OFF

                                        hello, my kraken x52 is great, but everytime is start up my pc the led ring and logo doesnt turn on, i need to do it in the software manualy...
                                        everything is connected correctly and i am having it for the last 2-3 weeks ( i have had it for almost a year now)

                                        3 votes
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                                          0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Fan lights flicker

                                          I have 4 fans connected to the HUE. After about 20 minutes the lights of the fans start to flicker.

                                          What could solve the issue? CAM 3.7.3

                                          1 vote
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                                            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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