CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. GPU custom fan curve not saving

    I can't find any way to save my custom GPU fan curve in CAM 3.6.1. Really annoying :/.

    4 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  2. problems with test tap

    in the cam software the Db (mic) show 0 on the testing tap :( what do i do??

    4 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello sir, could you please explain with more detail the issue you are experiencing? Perhaps include a screenshot if possible? Thanks.

  3. Cam is not finding my Kraken x42

    Cam is not finding my Kraken x42 after I upgraded my PC. Yes i have reinstalled Cam multiple times. The detect button does not seem to be working either. I have a rotating white ring on my cooler. No i don't have aura installed. Fairly certain my USB 2.0 port is fine as i just installed the brand new MOBO last night. I don't have any options for lighting or cooling in CAM.

    Specs:
    ASUS ROG strix x370-f gaming
    Ryzen 7 1800x
    EVGA gtx 960
    16Gb Corsair DDR4 2400

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  4. NZXT Cam Bug again

    I have encountered two problems with the NZXT software.
    I want to clarify that I recently reformatted my PC by reinstalling everything from scratch.
    Unfortunately, the software can not recognize the speed of the FAN as shown in the screenshot below :

    https://s22.postimg.cc/8b3tpz4o1/cpufanissue.jpg
    https://s22.postimg.cc/6w2919bap/releaseversion.jpg
    https://s22.postimg.cc/dza4gvog1/settingissue.jpg

    The OS is Windows 10 Pro v. 1803 and the mainboard is an MSI Z97 Gaming 7.
    In addition, now every time I restart the PC, the program loses the setting related to the minimized start and remains open to me and I have to manually minimize it every time.
    I have…

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to set a fan stop curve for lower GPU temps

    Just updated to 3.6 and found that when crating a fan curve for gpu I cannot have the fan off under any certain temp. The lowest it goes is 40%. Which is unacceptable!!!!

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  6. Not Saving Lighting Profiles Across Update

    First of all, this is NOT fixed even after many claims that this was fixed on other issue threads. I know this because I just updated CAM and all of my lighting profiles are gone! it happened last time as well, and last time support told me the same thing, " This should be fixed in update (insert most recent update at the time)". I spend a lot of time on my lighting profiles and I would rather not lose them every time you want to change how your program works. Its currently on version 3.6.0, If I update this…

    5 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  7. Hue light control never was added to CAM dashboard just installed latest version

    Hue light control never was added to CAM dashboard just installed latest version

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, are the light strips being detected? Do they light up in any color? Or are they off?
    If they are off, they could be connected incorrectly or the cables could be damaged. If they light up but the lighting tab does not come up, we would need to see your program logs to verify if CAM is not detecting them correctly.

    Please let us know. Thanks.

  8. 1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, did the fan stop working completely or did the lights stop working but the fan still works?

    If the lights were the only thing that stopped working, do they start working again after changing to a different profile? such as a fixed color?

    Please let us know, thanks.

  9. Cannot login cam 3.6.6

    I have updated cam to 3.6.6 from 3.5.9.0. Then it tips me kraken M22 driver didn't be installed. So I installed and cam restared. The problem is now I cannot login cam and always mention email or passcode be vailed.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    I encountered something similar, however was unable to pin down exactly when it happens. Whenever it happens to me, I just force close CAM and reopen it and it works correctly. I did send the report to the devs to see if they can find why it happens or when.

  10. 3.6.6 Fan and pump issues

    When changing a fan or pump profile, both pause out before either one takes affect. Before they take affect there is a delay where everything slows. Even if you have fans at 100% and then change the pump profile, the fans will almost stop. I'm guessing the pump profile sets once the fans ramp back up. The delay makes me loose trust in this software to monitor and respond to my system as needed. Please fix this issue. Also, make the default temp be CPU and not liquid. We look for CPU for the changes in temp more so than…

    0 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  11. NZXT so called "software engineers" are less qualified to be software engineers than dung beetles.

    I'm experiencing the following:
    1. On each reboot/start-up the CAM software needs to be manually started (click on login-in, input credentials, etc)
    2. Once it logs in, it will hang over the "Accept/Decline pop-up but no amount of clicking the Accept button will make it go away and load my settings
    3. My custom lighting settings won't load because of the pop-up issue
    4. I cannot update to the latest version because clicking on the "Update now" button does nothing, just like the "Accept/Decline" pop-up
    5. FPS overlay rarely works ( it used to work better last year with the…

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Please download the latest version from https://camwebapp.com/download and install it from that download. I would also suggest first uninstalling the old version and restarting your computer before doing the fresh install of 3.6.6.

    If you continue to have issues, also send us the logs so we can verify. Thanks.

  12. DISK NO degrees. Always show "-"

    CAM cannot show disk degrees.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. CAM doesn't load at all

    Hi,

    So I just downloaded CAM v3.6.5 (first time CAM user here), after installing and restarting my machine, the app did not show up or open at all. I tried a normal uninstall and restarted, then installed and restarted again. The same thing.

    I can see 2 instances of "CAM" running in my task manager, but there is nothing showing up on my desktop or taskbar. When I launch the shortcut, I can see a third instance of "CAM" in my task manager quickly show up then instantly disappear.

    I can't get the software to open at all. I also…

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mike, please update to 3.6.6 and if your issue continues to happen on this version, send us the logs found in the following folder so we can review them:

    C:\Program Files (x86)\NZXT\CAM\Logs

    Thanks.

  14. 3.65 CAM still not detecting Kraken x61.

    Hey, NZXT, it would be great if you fixed the software that's supposed to work with Kraken coolers so that we can actually use it.

    Windows 10 Pro
    Intel i7-7700K
    NVIDIA GeForce GTX 1080Ti
    Gigabyte Z170X-UD-CF

    Pump plugged into USB 2.0 header. Tried switching to the other one.
    Uninstalled, reinstalled, uninstalled, reinstalled CAM
    Looked for ASUTEK drivers.

    CAM still won't find Kraken, and it's not showing up in my device manager either.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please follow these troubleshooting instructions.

    If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.
    If you do not see any these devices then that means that the Kraken is not making…

  15. Cam Freezes when pc is under heavy usage

    I had my pc on and cam is working perfectly fine. When I start gaming in graphics intense games or cpu intense games cam overlay will not respond. That's when I checked cam and it is frozen in time. the cpu temp, usage, storage, and gpu stats are all not responding. Cam fixes it self when the pc is restarted but the same problem will pop up when the pc is put under stress or heavy usage. you can exit the app and lunch it again but it will still be frozen plz fix this

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  16. 3.6.3 Temp unstable

    Ever since updating the CAM software to 3.6.3 the recorded temperature of my system has been going all over the place. In the space of 3 seconds it can go from 35C to 70C back to 35C. When doing this as it seems to think my CPU is about to melt the fans go full on and sound like a plane about to take off.
    What ever was done in the last update needs reverting back.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify any issues.
    Thanks.

  17. hue + does not work in cam 3.6.4. kraken x72 without rgb

    hue + when turning on the computer it has the white leds but when it loads the app cam 3.6.4 hue + stops working, and the two channels of led strips go off, the hue + if it is recognized by cam but the channels are not visible. besides the light of the kraken x72 I can only program the colors of the ring but not the letters nzxt

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, in the latest versions (3.6.4 and 3.6.5) you can modify ring and logo separately. If you do not have this option, please send us a screenshot of your lighting section so we can verify it. Concerning Hue+ not working after CAM loads, please verify that it is not set to off, since before CAM loads, lights have to be white but after CAM loads, it loads the saved settings.

  18. Stop the madness!

    This will be the 3rd time I have to completely rebuild my CAM config in a little more than a week. It started with 3.6.2 (i think), lost fan curves and lighting profiles... rebuilt. CAM updated to address settings sync issue, pulled some of previous config back but fan curves overwritten to default, rebuilt. Had to reboot my machine last night... logged in, all CAM settings wiped... again, said F!!K it and went to bed. Logged in today, saw CAM update available, ran update, still no settings... will rebuild again because your software team is still incompetent and I'm getting…

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello sir, we are very sorry for the inconveniences this has caused you. As of version 3.6.4 and now 3.6.5 this issue was fixed. If you continue to have an issue with this, please let us know so we can verify if there is an issue with your account in particular. But there should be no more problems.

  19. Fullscreen in 3.6.0

    I no longer see my load and temperature status in fullscreen mode and i only see the temperature charts no longer the load circles and the ram load circle has disappeared under a slider.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Are you running 3.6.4? If not, please update to that version, if yes, could you please provide a screenshot of this issue so we can review it?
    Thanks.

  20. Temps with v 3.6.3

    I have an 8700K with MSI Gaming Pro Carbon AC board, and all the labels for board temperatures are missing (not showing what it is, only Temperature repeating on each entry), and my Samsung SSD 960 EVO m.2 Nvme drive shows a current temp of -1 degree C. It does not seem correct and I think it used to work before the latest slew of updates. Any idea on a fix?
    Thx, GRC

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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