CAM Bugs

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  1. I have a simple solution for NZXT

    Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
    Best Regard!

    726 votes
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      21 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

      Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

      This helps us greatly while trying to replicate the errors to verify why they are happening.

      Thank you.

    • CAM Software is a Disaster - Allow Us to Bypass It

      Agreed. The x52 works best once any version of CAM is uninstalled. I simply connected the fans to the mobo set to monitor CPU temp. Their speed increases properly when I use CPU-ID to bench. Those same fans (the ones that came with the x52) stay at the same speed when plugged into the x52 harness. I can only hope the pump knows when to spin faster because without CAM there's no way to control pump speed. I'd really like to connect the pump to the PUMP pinouts on the mobo. CAM is full of bugs that are never fixed.…

      793 votes
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        8 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
      • Where Are the Promised Feature Updates?

        I think your clients would like to know what is going on with a lot of the promised or talked about features such as advanced fan controls (control fans via multiple temp readings simultaneously, be able to use other temp sensors other than just CPU/GPU/liquid), monitoring, and combining Hue+ and Grid+. I have seen some of the topics were mentioned way back in 2014 and still no news. Looking at Corsair, they are doing an awesome job combining the Cue and Link into iCue, and their software can do so much more than the basic function of Cam. I'm pretty…

        373 votes
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          3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • CAM devices have not been detected for months...

          I'm starting to regret buying my NZXT CAM more and more every day... It has been months since I have been able to control them. They are just not being detected by the software. I've reinstalled different versions of CAM way too many times and rebooted my PC, but just NOTHING helps. Yes I have the latest version 3.5.90.
          I wish I had never updated from CAM 3.2 and never updated the firmware, everything worked fine in late 2016, but after that it became worse and worse and more features started disappearing.

          Please tell me that there is a remedy…

          20 votes
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            23 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

            Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

          • Installed v3.6.0 - Not happy.

            Installed v3.6.0 upgrading from v3.5.9 - Not happy. How is it, that you can push an update that "fixes" things and in general is supposed to improve the software but instead completely fucks over one of the most important parts of the software..... the custom fan profiles. These are now broken, the customization slider dots are out of bounds beyond 55c. They are stuck at 100% fans at temps beyond 55c and I absolutely am furious, because I don't need my fucking PC sounding like a jet engine when my CPU temps are only at 60-65c when gaming. I'm uninstalling…

            33 votes
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              4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

              Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

            • Congrats on screwing up everything possible on the last update.

              Yeah, you guys broke it.
              Don't release updates without testing them please.

              21 votes
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                4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                C:\Users\Public\Documents\CAM
                C:\Program Files (x86)\NZXT\CAM\Logs

                By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                Thank you.

              • CPU temperature is now not working with release 3.6.4 for Ryzen 7 2700x.

                CPU temp is stuck at 50 degrees Fahrenheit and Celsius! It's measuring the same temp for both. Even if I switch my settings between Fahrenheit and Celsius it remains the same. Clock speed is also wrong and shows half of what it should be. Fans speeds are stuck at 80%. I'm sorry, but each upgrade is now just getting worse. Please help.

                13 votes
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                  3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                  Sorry, what I meant was, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why this is happening. Thank you.

                • temperature ryzen 7 2700x

                  The temperatures displayed on cam are not true. The ryzen master software and other programs display the temperature values correctly but cam constantly detects 45 ° C.
                  CPU Ryzen 7 2700x
                  MB Aorus x470 ultra gaming
                  Kraken x52
                  Cam 3.6.6

                  15 votes
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                    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                    The devs tell me that a fix to this issue is being implemented in the next update 3.6.7. Sorry for the inconveniences.

                  • Do you guys test CAM before update release?

                    Well how do I put this, updated cam and

                    A. It looks like crap

                    B. It doesn't save my fan profiles on restart.

                    C. Custom fan profiles for grid v3 don't work. They all seem to be set at silent profile, even though they all have custom ones set.

                    D. GPU temps aren't correct, I put GPU under load and Cam says its at 30c but really its at 65c, which is really bad as cam controls the fans on my GPU radiator and the fans speed was a 20%. Before update, Cam would speed up the fans as set…

                    10 votes
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                      4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                    • 3.6.1 can't change language

                      CAM 3.6.1 Cannot change language. Shows English no matter what other languages are applied.

                      Tried to restart software and reboot Win 10, still can't change it.

                      13 votes
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                        3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                      • Can is useless now

                        YTou ball need to go back to flippin' burgers at Mc Donalds....you suck where it comes to software. Every time there is an update you screw up this software

                        1 vote
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                          6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                          I understand your frustration, and am very sorry that you are experiencing this. Please send me a screenshot of what you mention, and the logs. If possible, upload them to a file sharing software and paste the link in a comment here. We are working out every issue that is reported as fast as we can.
                          3.6.4 addressed the following issues:
                          -GPU overclocking settings will now save correctly
                          -Fixed CAM not auto-starting minimized
                          -Fixed Hue+ audio mode with a single channel
                          -Fixed toggle buttons for lighting channels
                          -Reduced CPU usage when using audio mode
                          -Gridplus settings will now save correctly

                        • "Settings upload failed" - CAM This happens every few seconds. In a single minute I've gotten 6 notificaitons. Please help.

                          The settings seem to have worked just fine, my Kraken's lights are doing EXACTLY what it said they would...but I'm up to 10 notifications since starting to type this plea for help. Please, help!

                          9 votes
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                            2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • Hue+ saved light settings vanished after update. not the first time.

                            This is not the first time this happened. Same thing happened before when i updated to V 3.5.0. Today i updated to V 3.6.0 and I lost my saved light profiles. The last time I post here I didn't get any respond, no comments, no help and the post was closed with no progress. Do something, the software is already sucking too much and the customer service is goddamn worse.

                            10 votes
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                              3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                            • Wrong temperature shown

                              Cam cpu temperature freezes.
                              Ryzen 1700X.
                              Cam shows an idle temp of 44°C which is correct.
                              Once I run Prime95 and all cores go to 100% load, HwInfo shows 77°C.
                              Cam shows 46°C and the temperature is frozen at this value, until I close Prime. Then it instantly goes back to 44°C even though HwInfo still reports 60°C (which is slowly cooling down).

                              I can't use the CPU Fan curves at all because the cpu temperatures are wrong.

                              It nearly triggered a emergency shutdown, because the fans only go to higher speeds when temperature is over 70°C which according to…

                              2 votes
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                                3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                Thank you for reporting this. We are implementing a fix for the incorrect reading of temperatures in the next update (3.6.7) sorry for the inconveniences.

                              • Each update is worse, we need a competent team

                                I hate this software. how can every update return to the worst crap ??? The fans no longer obey the speed that I put, the music lights is a real shit that is never fixed. and now it does not open with windows, when I see the temperature is above 67 C ° and the coolers are almost stopped because every time I have to open it ... the languages ​​do not change, it stops working every 1 hour.
                                Nzxt really needs to dismiss the brainless team that is operating this system. It is not fair for the user to…

                                7 votes
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                                  2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                  Anonymous, if it doesn’t show the RGB button on the side, it could be that your hardware is not being detected. Please go to the Devices Page and select “Detect Devices”. If this does not work for you, please send us the program’s logs so we can verify what is wrong.

                                  Alin, please download the latest version from https://camwebapp.com/download and install it from that download. I would also suggest first uninstalling the old version and restarting your computer before doing the fresh install of 3.6.6.

                                  If you continue to have issues, also send us the logs so we can verify. Thanks.

                                • 3.6.2 is hogging CPU and Network

                                  3.6.2 is using 30% cpu and 1.5 Mbs of network at all times. Minimized to tool bar or on screen.

                                  11 votes
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                                    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

                                  • light

                                    After updating NZXT software i can't chage my cooler lights anymore, the lights setting button simply disappeared

                                    7 votes
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                                      2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi, please try version 3.6.6 and tell us if it’s fixed in that version. If not, please let us know what hardware you have installed that is not showing up and send us the program logs so we can verify why it is not recognizing the hardware. Thanks.

                                    • Since 3.6.0/3.6.1 my cpu temp is running hotter

                                      Since 3.6.0/3.6.1 updates my cpu temp (Kraken X62) is running approx 7 deg hotter, I've not made any hardware changes, even cleaned my fans, filters and rad

                                      12 votes
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                                        1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                      • CAM doesn't remember screen Position after latest Updates

                                        After the two newest Updates, CAM doesn't remember its old screen Position anymore :/

                                        8 votes
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                                          2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • All fans simultaneously stopped working. Smart device is blanked out in cooling menu. WTF?

                                          Last night all of my fans stopped spinning at the same time, now my smart device is blanked out and isn't controlling the fans. No cables seem to be loose, have also tried taking the usb cables out and back in, tried taking power cable out of psu too. This is ridiculous, any ideas that will actually help?

                                          1 vote
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                                            4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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