X570 Aorus Master - Wrong CPU Temp
CAM CPU Temp stays constant at 50C regardless of system load. Doesn't seem right to me.
Ryzen 9 3900X
Gigabyte Aorus Master X570
Will_S is on the right track. All the false temperatures (Windows, Cam, Core Temp etc) are reading off of the X570 Chipset temperature rather than the CPU temperature. If you set your Kraken cooler to have fan speed controlled by liquid temperature instead of CPU temp then it will prevent damage to the cooler from constant fan speed regulation as well as get rid of the annoyance of hearing fans when we shouldn't. I have personally verified and given this info to NZXT which they are already working to fix in a Cam Beta update. (We have to install Cam Beta as the old Cam software stops at 3.7.8)
This is distinctly a problem with X570 design since even Ryzen Master was reporting the wrong temperatures when I used it in July and August.
The temperatures that Cam read fluctuate all over the place, up and down like a yo-yo and as I type this they vary between 34 and 46 degrees Celsius. Now this of course causes the fan and pump speed to go up and down also. Have the Ryzen Master software running and that shows the CPU temp as around 30 degrees constant. BUT also have the app Core Temp installed and that basically mirrors the Cam software temps . I would hazard a guess that this may have something to do with the new X570 motherboards and both Core Temp and Cam get their readings from something different then Rzyen Master does.I have the Aorus Master and the Kraken X72
And throw in the "freezing of the Cam software"and its a major problem
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Jack Brown commented
You can try going through the RMA on the NZXT website to get a refund, but I have been using the beta software for my pump and just control my radiator fans through bios. It works well enough for me for now.
Hey there does anyone found a fix? if yes please share it. I disappointed so much with my new build that i paid for Kraken x62 so much money and isn't functional at all. I add it on eBay but no one wants to buy it and all have 3000x series builds. I want my money back and i will write at trust pilot my experience.
With 3.7.8, CAM can work only for 3 minutes and then stop working.
Added stock cooler and ask for refund from the store i got it and accepted it. NZXT i cannot trust your products anymore.
Stopped working.... again shows fixed temp. I will ask refund, unless they fix it into 24h.
Also doesn't log in stays at Loading screen.
The new version works for about ten minutes on my asus strix x570 and 3900x. After that reading stalls.
There is a fix out there my NZXT version CAM 3.7.8 that fixes permanent the problem. Click from your app "Check for updates" or download it.
MSI X57 Gaming Plus ,
Exact same Issue.
Exact same issue. I heard Ryzen 3000 isn't supported with CAM yet
Fix incoming anytime soon?
x370 CROSSHAIR VI HERO 50 fixed. And other Bugs: https://puu.sh/DYsZA/039ced1a3d.png
Hakbong Kwon commented
50 C, fixed cpu Temp
Asrock Taichi x570
Looking for new AIO cooler, will never buy. NZXT product again!
So the preview version does work for the cpu temp now but there are a ton of other issues IMO with the preview version. Loads in the middle of my main monitor on reboot. My HUE led strips turn off when cam loads on startup. Can not change interface colors at all except for dark mode which IMO is to dark. There is waaaay to many things going on with monitoring in the display window now. Why can’t we pick what is displayed for monitoring instead of you guys picking for us? Only shows 3 of my 4 sticks of memory. At this point I don’t care about my cpu temp in cams. I have afterburner that displays it now and HWINFO that has worked since day 1 of new Ryzen launch. I already got rid of my x62 last month and went with H115i Platinum because of this software. This is insane. Switching to Corsair was the the best thing I could have done. Temps went down on 3900x significantly oh and their software works.
Preview version 4.0 - http://nzxt-app.nzxt.com/installer.exe
Working for me as well.
Jack Brown commented
How do you get the preview version? I couldn't find it on the website.
Confirmed - its fixed in preview version. It's not ideal, but it's a working solution at least.