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rgb on pump not changing colors

hi, i recently bought the x62 kraken, got evertyhing connected, the fans are working and pump lights are on but they seem to be stuck on the default color, when i try to change colors on cam, the color changes on the app, but the pump remains the default color. Ive made sure im not in sync mode and dont know what else to do.
Thanks in advance

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CAM Bugs: Desktop

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