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3.65 CAM still not detecting Kraken x61.

Hey, NZXT, it would be great if you fixed the software that's supposed to work with Kraken coolers so that we can actually use it.

Windows 10 Pro
Intel i7-7700K
NVIDIA GeForce GTX 1080Ti
Gigabyte Z170X-UD-CF

Pump plugged into USB 2.0 header. Tried switching to the other one.
Uninstalled, reinstalled, uninstalled, reinstalled CAM
Looked for ASUTEK drivers.

CAM still won't find Kraken, and it's not showing up in my device manager either.

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AMD shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
started  ·  AdminMax Nzxt (Admin, CAM ) responded  · 

Hello, please follow these troubleshooting instructions.

If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
Please go to the Devices Page and select “Detect Devices”
Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.
If you do not see any these devices then that means that the Kraken is not making a connection to your motherboard as Windows does not detect the driver. You may want to contact Microsoft and see if they have any input as to why your USB device is not recognized in Windows.


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CAM Bugs: Desktop

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