Cam 3.6.4 with Kraken x62 here ! Icon for lightning and monitoring fan are gone !!!!
WTF with you guys ?!?!
I can't do NOTHING, Kraken led is white and can't change it, same for the speed fan, the menu are gone....
Hello sir, please follow these instructions to see if your computer is currently not detecting the Kraken.
If you are using a Kraken device and CAM is not detecting the device. You can try these troubleshooting steps
Please go to the Devices Page and select “Detect Devices”
Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.
If you do not see any these devices then that means that the Kraken is not making a connection to your motherboard as Windows does not detect the driver. You may want to contact Microsoft and see if they have any input as to why your USB device is not recognized in Windows.
Try shutting off your PC, then plug the USB cable to a different USB header on your motherboard.
This is to check if the USB port on the motherboard is working correctly.
Try turning off your PC and turn off your PSU for 10 seconds, then turn your PSU and PC back on and check CAM again
If you are still having issues after following these steps, please send us the logs and a screenshot so we can verify why this is happening.