UPDATE 3.6.2 STILL NOT DETECTING KRAKEN X42
I recently bought the kraken x42 for my PC and installed CAM software but it did not detect my installed Kraken X42.
I read online that there was a hotfix coming today so I waited.
Now I installed 3.6.2 and I still have the same issue.
Cant say I'm happy with my NZXT experience so far. This is just horrible. Please DO something.
Good afternoon, thank you for informing us of your issue. If you would be so kind as to please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places so we can verify any logged issues:
C:\Program Files (x86)\NZXT\CAM\Logs
Send them to the email maximo.castro[at]nzxt.com.
Thank you for your cooperation and time, and sorry for the inconveniences you are currently experiencing.
2018-07-20 18:31:14 - 58 - Start USB devices detection
2018-07-20 18:31:14 - 58 - Finish getting NZXT USB devices from HID driver - Count: 0, ProductIDs:
2018-07-20 18:31:14 - 58 - Finish USB devices detection
2018-07-20 18:31:15 - 63 - Finish downloading device settings
2018-07-20 18:31:15 - 63 - Finish applying devices settings