I have a simple solution for NZXT
Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.
Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.
This helps us greatly while trying to replicate the errors to verify why they are happening.
This software is a fucking joke
Is there any other program that controls the HUE+? Because if there isn't I'll just throw this non working rubbish in the bin and get some Corsair iCUE strips. It's shocking that an AA company can't make a piece of simple software. It goes to show, are they even doing their own designs or just copying them from the internet? NZXT has gone really downhill and will avoid that company in the future!
Mappo S commented
CAM 3.7.7 wont start with windows, put a shortcut in startup, still wont work. Older version does the same.
Sometimes when I change things, such as lighting or case fans, the next time the software is started all settings are set back to default.
It also uses 280MB RAM, whilst corsair iCUE is currently using 78MB RAM
Severin Swinehart commented
I changed some RGB settings in CAM last night and now it doesn't even recognize I've got a Kraken plugged into it.
MAKE YOUR SOFTWARE WORK PROPERLY!!!!!!!
First I got only 2 working rgb strips out of 6 from the box and "brand new". A slew of problems dealing with the CAM app for months. Now like an idiot I started the adaptive noise reduction and found out it can't be stopped (genius idea btw) and some say it freezes at 100%. As crap as this company has been it will probably bug out, fml. Oh and it's testing my water pump speed and not the fan lol
Robert Gemes commented
Also as an answer to this ridiculously unshamed comment..... really, how dare you? HOW THE FREAK DARE YOU? These customers paid their own money for your product, so you can make a living. Yeah be as descriptive as possible? I describe this to you: YOU SHOULD TEST YOUR SOFTWARE BEFORE YOU RELEASE IT, YOUR PAYING CUSTOMERS ARE NOT A BETATEST GROUP.
Robert Gemes commented
Hi, I have my Kraken for 2 years now. Your CAM software is a freaking disaster and I will NEVER EVER buy Kraken again because of this unusable piece of garbage. Well done. I am actually going noctua this time with my build. The last drop was just now: Version 3.7.6 stuck in an update loop. It won't let me skip, buit when I allow it to update, it starts the update again over and over and over and over and over and over again. This was the last time I spent even a second more of my precious time because you can't pay a decent team to develop your software. Bye bye
Can you stop removing the option to control the rbg on this stupid app please?
another year, another ****up. Shame its a lost cause. still do not understand why it gets CAM good reviews :(
My own truthful review got removed from the website I bought it from :(
I had high hopes this case would allow nice monitoring of temps remotely. I think CAM stands for Cant Actually Monitor. Such a bummer.
Windows 10 (Fresh install)
Latest IOS, and CAM software
All stats... never change
The options to control my RGB are missing from the app. I have done everything you think to get it to maybe pop back up. My computer is registering everything properly. This is purely on your apps end. You removed the option to control RGB... u know NZXTs case only works with this app, this needs to be fixed quick because people will get upset.
Had problems with the CAM software when I got my Grid + HUE a few years ago. Took me a decent amount of messing around, but I got it working so it was whatever. Did a clean Windows 10 install last week. Today I installed CAM, was working normally. Rebooted, said there was an update, updated it. said there was a new HUE+ firmware, it updated. CAM restarted and I can see my Grid but not HUE. Tried removing the MPC2200 drivers and rebooting. Tried removing and reinstalling CAM software, nothing at all.
AWESOME work NZXT! I echo what just about everyone says in this thread. Awesome hardware but you need new software. When I got it working a few years ago, I'll say what I had to do - the average person wouldn't have been able to figure it out. And even the techie ones would have probably given up. It was a lot of hassle to get ONE piece of hardware to work.
My strips are currently on, as if to mock me. We're working, but you won't be able to do a damn thing with us.
where are the options to change fan speed and rgb
issa haddad commented
Can use overlay feature, anyone else having this issue or just me?
I have the full line of products the hue+, kraken x62, and the rgb strips and the fans etc, nothing works, would never recommend this stuff bc the software sucks.
@steve im having the same issue just randomly
Downloaded v3.7.4 and had all the options to change RBG lighting on my case and change fan speeds, then out of no where I don't have any of those options anymore? Can this be fixed?
I use the kraken x62 for 1 year. In the latest v3.7.4 software the fans in silent mode keep doing more noise before they were completely silent. Can you please fix it? The fans in the x62 are the only thing that i hear from my case s340 elite. Make them completely silent i cant lower more than 470 rpm. Thanks you.