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I have a simple solution for NZXT

Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
Best Regard!

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    Jack shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  AdminMax Nzxt (Admin, CAM ) responded  · 

    Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

    Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

    This helps us greatly while trying to replicate the errors to verify why they are happening.

    Thank you.

    42 comments

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      • Zach commented  ·   ·  Flag as inappropriate

        I have the full line of products the hue+, kraken x62, and the rgb strips and the fans etc, nothing works, would never recommend this stuff bc the software sucks.

      • Steve commented  ·   ·  Flag as inappropriate

        Downloaded v3.7.4 and had all the options to change RBG lighting on my case and change fan speeds, then out of no where I don't have any of those options anymore? Can this be fixed?

      • bobiras commented  ·   ·  Flag as inappropriate

        I use the kraken x62 for 1 year. In the latest v3.7.4 software the fans in silent mode keep doing more noise before they were completely silent. Can you please fix it? The fans in the x62 are the only thing that i hear from my case s340 elite. Make them completely silent i cant lower more than 470 rpm. Thanks you.

      • DIO commented  ·   ·  Flag as inappropriate

        Really disappointed in NZXT. This was my first time to build and spend this much on PC components and I just had to choose this brand. If I only knew how bad and unreliable CAM is i wouldve never bothered touching your products.

      • Cody M commented  ·   ·  Flag as inappropriate

        This is a damn shame fellas. My Kraken X62 not showing up since the new and HIGHLY IMPROVED CAM 3.7.4 update. You have to love the fact that they have completely given up on letting you know what the update actually fixed when all it says in the description is (Numerous Bug Fixes). I forked out a lot of money for my numerous NZXT products. S340 Elite, 120 AER RGB Fan, 140 AER RGB Fan, Kraken X62, Hue+, Grid V2. The only thing that is worth anything is the case. It has been over 3 years and the same complete garbage CAM software. When I saw they came out with a motherboard I laughed my ass off knowing it would be a complete failure. It was fun to read the reviews. Hears the deal NZXT get your head out of your ass and take care of the countless issues with CAM. Start over. I have talked 30+ people out of buying any of your products due to MY first hand experience. Or do what we all know you're going to do and keep shoving that crap software down the line.

      • Nathan commented  ·   ·  Flag as inappropriate

        Definitely not buying NZXT again, this software is a colossal pos, brand new issue. It won't save my settings, It asks every time to agree to blah blah and then I have to go turn off the HDD notification again. This should not be happening, it wasn't an issue in the current version I have, then all of a sudden it is. Also the program takes for effing ever to load, it should be instant.

        As of writing this I have updated it to try and resolve the problems... and now I have more... I have no fan control tab so I can't change it between silent and performance additionally it won't detect my devices.

        Seriously, replace your whole development team, this product is dogs balls and infuriating.

        !@#$%

        Not buying NZXT products that require your software again.

      • Zorux commented  ·   ·  Flag as inappropriate

        I will never buy another NZXT product again thanks to the continual issues I have from the CAM software updates.

      • Damiano commented  ·   ·  Flag as inappropriate

        I have a X62 but I cant modify the colors at first I had the option but then it was gone out of nothing the tab is just gone. I have put it in one other usb port and that worked but only for so long I think with an exspensive cooler like this it should be different.

      • Redulon commented  ·   ·  Flag as inappropriate

        In Europe we have a really hard privacy law. And this software is like kicking it right into the face.

        If i don´t want to share, i don´t have to. And they are not allowed to cut the functions, if i don´t share informations ;)
        Time to contact a lawyer, if you are living in Europe ;)

      • Anonymous commented  ·   ·  Flag as inappropriate

        Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
        Best Regard!

      • Gord commented  ·   ·  Flag as inappropriate

        Why would I list the problems I am having as they are never solved and apparently this has been going on for a long time, I find it hard to believe management is unaware as indicated by the excuses given by company representatives. Buy an expensive cooler and have your intelligence insulted. I will not buy another NZXT product, you have done a very thorough job of convincing me.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Every update the software gets worse and adds more bugs.

        Your software development team are terrible and your testing process is apparently non existent.

        I will never buy another NZXT product again thanks to the continual issues I have from the CAM software updates.

      • han722s commented  ·   ·  Flag as inappropriate

        you guys literally should be fired a long time ago srsly how r u still here

      • han722s commented  ·   ·  Flag as inappropriate

        NZXT should hire another software team cause CAM sucks and full of bugs plain and simple

      • Anonymous commented  ·   ·  Flag as inappropriate

        Actually I just posted but came back to remark looking at their past interactions (or lack thereof) going back MONTHS to almost a year of this app having issues I just uninstalled and will never touch NZXT hardware. Pretty sad you guys blatently ignore your customers the way you do or actually give (NAH EVERYTHING IS FINE WE FIXED IT) comments to them when it still..... doesn't work. Mind blown, pretty shitty NZXT.

      • Anonymous commented  ·   ·  Flag as inappropriate

        How's this for descriptive. It DOES'T WORK. Seriously? You guys can't read? The latest version DOES NOT login. Tried on 8 different mobile devices and 5 PC's. Holy crap guys get your app in order...... I have NEVER had this many issues with a piece of software, and I mean never. Like every other update breaks completely or it loads 50 percent of the time..... Please, seriously guys. Get your act together. I REALLY want to like CAM, but as is (and has been) it's an absolute disaster......

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