I have a simple solution for NZXT
Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.
Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.
This helps us greatly while trying to replicate the errors to verify why they are happening.
I just built a new system in the H510 Elite. Love it, but for some reason the CAM software turns off my fans when I change the fans from silent to performance. They wont turn back on until I change them back to silent and restart the whole system. Sometimes I have to completely turn off the system. The lighting works fine and its reading my info for my graphics card, but I dont understand why it shuts the fans off when I change the speed to performance or anything other than silent!
I recently bought the X63 for 150$ and whatever I tried the damn software will NOT recognize the cooler so I have no control over the lighting, fan and pump speed or modes. I have to bypass through BIOS. Your customer support literally told me to plug a female motherboard USB end coming from the pump to a regular usb on the BACK of my computer, excuse me>>? Then he tells me "just return it with amazon" are you guys forreal? I'm a broke college student investing in my computer because this is my career and I use my computer to work and make money this is absolutely horrendous!
I was about to spend $1500 on nzxt products!!! but you have lost that opportunity and will continue to loose much more money and future customer with this problem. Get it solves ASAP please
hey you nzxt software developers what is wrong with you ? Is it so hard to fix that fucking bug that all people have since the first kraken was released ?
Its annoying and just frustraiting that you always have to delete the device first and make a restart that cam detect the pump !?!?!!? How the hell are you guys still not fixing it and pls dont come with that i have to buy the newer version of the kraken...... What is this for a customer support ????
1772 votes - Time to wake up @NZXT?
im using a kraken x52 cpu coller for my core i9 9900k, i noticed that my tem perature goes up form 40 idle to 87 in a few minutes, and it wont start working unless i checked the pump in the cooling tab from the software which is i have to check every single time i opne my pc,
so true... cam does not really work! Fans and so on are not detected by cam!!!
They will not fix the issues, its been going on for years. This is what happens when you pay buttons for developers, its cheaper to keep pumping out new versions with duff code and pay them peanuts. If this was a western development team, they would be replaced in a heart beat.
I think his issue related to the inability for your dev team to produce a product that doesn't have such poor code. The very feedback on this support page is disgusting and you really need to take a look at your staff. The fact you have annoyed this many people, kinda indicates there is a problem.
I give up asking for anything after 2 years such as a minimal version to only control the products that it was supposed to control. I always now recommend anyone unfortunate enough to purchase a CAM controlled products to get an immediate refund as CAM has and will NEVER work correctly.
I personally had to go back to version 3.2.01 (i gave up on every version up to 3.6.x and stopped trying after that) and firewalled it before I could even use the basic functions its supposed to be used for.
Unfortunately I have always felt I was conned out of a lot of money :(
Are you insane? I have opened a ticket about the 3000x series issue 1 week now and didn't received anything... those who developed CAM must be fired or make it open source so we can make it by our own because you are worthless.
They lost me already, i got refunded cause the fixed temps with x570 and 3000x series.
Strongly Agree. I will not consider any NZXT products next time.
Eric Salazar commented
Olivier H. commented
+3 votes, been using (and constantly updating) the software for over a year, been trying beta versions they shared with me over this issue several times, and it still just randomly fails to detect my kraken cooler at all like ~20% of the time i boot my PC.
This is not only annoying (constant reminder that its not working as it should and another product might've been a better option) but also somewhat dangerous for my cpu (i have watercooling for a reason)
At this rate im not going to get another NZXT cooler in the future.
This software is a fucking joke
Is there any other program that controls the HUE+? Because if there isn't I'll just throw this non working rubbish in the bin and get some Corsair iCUE strips. It's shocking that an AA company can't make a piece of simple software. It goes to show, are they even doing their own designs or just copying them from the internet? NZXT has gone really downhill and will avoid that company in the future!
Mappo S commented
CAM 3.7.7 wont start with windows, put a shortcut in startup, still wont work. Older version does the same.
Sometimes when I change things, such as lighting or case fans, the next time the software is started all settings are set back to default.
It also uses 280MB RAM, whilst corsair iCUE is currently using 78MB RAM
Severin Swinehart commented
I changed some RGB settings in CAM last night and now it doesn't even recognize I've got a Kraken plugged into it.