Fix for Missing Drivers/Fans
If your fans aren't present:
1 - Verify the drivers aren't installed by going to Device Manager and making sure you see 690LC devices with a warning
2 - Browse to the C:\Program Files (x86)\NZXT\CAM\KrakenDriver folder (or wherever you installed CAM to) and run the KrakenDriver.exe app - this will walk you through installing them
3 - Go to Device Manager and right-click each 690LC and select Update Driver, this will cause them to be detected as Asetek USB hubs (or something like that...)
4 - Go to CAM to try detecting the Krakens again
Dear NZXT, fix your installer or make it easier to install the drivers SPECIFICALLY. It's stupid I had to waste time figuring this out. Also, maybe put them through the certification w/ Microsoft so they're automatically installed (maybe even along with CAM, they can do that you know).
I can't fix this problem.
I have downloaded the CAM app. I the Tuning tab I see, "Kraken, Missing Device Driver, Install".
I choose Install and, after a few seconds, I'm prompted to reboot. When it reboots, the CAM app opens on the same page with the same missing driver message.
I also have the yellow flag in Device Manager. If I uninstall it and restart, I get a popup message saying, "Device is ready. 690LC is set up and ready to go." But, the yellow flag is back in Device Manager and "Kraken Missing Driver" is still in the app.
Henrik Bolding Frank commented
You are my hero <3
James Pageau commented
Many thanks to the poster above. This fixed my issue as the poorly written installer for CAM failed to run the driver update and therefore would not detect my kraken x61 ( or 690LC as it originally shows in device manager). Once I ran KrackenDriver.exe from that folder you mentioned. I could tell device manager to reinstall the drivers on 690LC and it started working again (now listed as a Asetek USB Device in Device Manger). I am keeping a zip of that driver folder, so that the next time I do a clean install, I don't have to bother with the awkward CAM software at all.
I don't like how slow CAM is to load and that it needs to login online on every boot. It is too bad, I liked the clean look CAM, but under the hood it seems to be a resource hog that phones home too much. I only needed CAM to set up the color anyway, now that its set I can use software that came with my motherboard for fan and pump speeds. The base driver should be made available through windows update. This poor driver experience tarnishes the NZXT name on an otherwise nice piece of hardware. The user above is correct... this is stupid problem of NZXT's own creation. Why a random user had to write out instructions that you should have on your site to begin with, is another bone-head thing.
Andreas HAtzmann commented
..i cant find 690LC in my Device Manager
uninstall the device in device manager first then install the driver.