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Kraken X52 ring doesn't change color

Hello, I have an issue with my Kraken X52, the ring doesn't react with the cam software.
When I choose a color for the ring nothing happens and the ring stays in blue.
No issue with the logo it's working fine.

What I have to do to change the color of the ring ?

Thank you

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    Romain shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded  · 

    Hi there, can you guys double check you are not in the sync mode option in the lighting page? Try adjusting the Kraken lighting lighting directly in the Kraken page.

    14 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I don't seem to have any settings for either sync mode or for adjusting the kraken lighting directly. Not in CAM anyways.

        I have a lighting tab. If I go into that the Kraken is listed with logo and color ring. If I click the check mark next to the color ring I can set and effect and color, but there appears to be NO WAY to save. I can only disable.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I bough the x42 and the pump stooped working after two weeks. Than bought a new PC and to give it a new try I bough two X62. both are crap. Light stooped working on both and in one cannot control the fan speed on one
        NZXT is selling crap. Never buy anything from them.

      • Soink commented  ·   ·  Flag as inappropriate

        I have the same problem! Lightning page is not available. what can i do?
        it´s VS 3.5.60

      • Gilbert Johnson commented  ·   ·  Flag as inappropriate

        I'm having the same issue. The only way i can fix it is restarting the computer. But every time I put the computer in sleep mode it does the same thing. The ring just turns white and its not controllable anymore.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I no longer have the option to change the lighting on my X52 this has been happening for a few days.

      • Romain commented  ·   ·  Flag as inappropriate

        Now the logo is going crazy : when I start the computer no problem but when cam software launches, the logo starts blinking like there's an issue with the power but I checked and all cables are well connected

        Please help me

      • Romain commented  ·   ·  Flag as inappropriate

        Also, the ring doesn't power off when I swith the button in cam software

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