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Your software never works

I WILL NEVER BUY ANOTHER NZXT PRODUCT AGAIN..... YOUR SOFTWARE IS TRASH AND NEVER WORKS. The issue that says has been fixed decided to show up again and now i have to restart the software everytime i start my computer cause guess what????? IT GETS STUCK AT 0%

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Samuel Grooms shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
completed  ·  Eric Lam responded  · 

Hi there, sorry for the inconvenience. The issue with the loading being stuck at 0% should be resolved now. Please update to our newest version 3.5.8 (www.camwebapp.com) and see if you still exhibit the same behavior.


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  • Anonymous commented  ·   ·  Flag as inappropriate

    I'm looking for a new case and was very impressed by the overall quality of the Nzxt h500i. After reading all the complaints about the CAM software and listening to reviews on yt which state how much this is a load of trouble, I'm going to Corsair or Fractal Design. Sadly.

  • Anonymous commented  ·   ·  Flag as inappropriate

    eveytime i start my computer and load cam the feature to adjust rgb is not available ive tried uninstalling it and reinstalling it got lucky once and it fixed the problem and now its back and uninstalling it and reinstalling it does not do justice this software is absolute trash with that in mind anyone want to buy my hue + and rgb fans and light strips im going with rog aura

  • Anonymous commented  ·   ·  Flag as inappropriate

    Just to basically add what other people have said: I will never buy another NZXT product again, I'm sick and tired of the CAM software and its issues that have persisted for the past year. I'm done!

  • Danie Brink commented  ·   ·  Flag as inappropriate

    Hands down the worst piece of software I've installed in the last 35 years! Can't read CPU temperatures on a Ryzen 2600 (ALL other software reads it correctly) and causes random reboots and complete deadlocks all the time. Absolute rubbish!

  • Tyson commented  ·   ·  Flag as inappropriate

    Hi all, similar experience here. Over the past year, I have spend over $400 on NZXT components (My mistake, I know...) At first it was just a Kraken (x42), where I didn't change settings often. Then I bought a Hue+ and 2 Aer RGB fans. Words haven't even been invented yet to describe how dissatisfied I am. Over the past year, I have updated, uninstalled, wiped from my registry, run my pc in safe mode, rolled back my version and edited CAM's files, all in a hopeless bid to get it working. I honestly have never had a worse experience with software. To make matters worse, I submitted a support request, politely, though a little critical, if I'm honest, OVER A MONTH AGO AND ALL I HAVE IN RESPONSE IS THE AUTOMATED RESPONSE. I don't know if NZXT's customer service software is as terrible as CAM, which refuses to even launch (on boot, or manually), or whether they just don't care. That's not the only issue I've had, I've also been forced to log in every time, had my settings reset every launch, and a whole host of other issues - none of which I am experiencing now, which is a plus - but that's only because CAM won't even launch - which is, pretty clearly, a massive issue. Whatever the case may be, I know a lot of people in the PC building/maintenance/servicing industry, work at a computer shop, and offer advice to any who ask. Every single one of them knows about my experience so far, and now you do too. None of them will ever buy an NZXT product, and I will never buy another one. This is a complete and utter disgrace, and I'm honestly disgusted that a company can treat its customers with such carelessness. Get your s**t together NZXT. I hope I can at least get some response here from NZXT, because I'm all out of options. Next step will be spreading my story wherever I can, in order to inform people about these scam artists.

  • BOGA IT Consultants commented  ·   ·  Flag as inappropriate

    I can easily sympathise with many of the comments below and it is because of my experience with CAM software that I generally do not look for integrated solutions in my current AIO purchases. Once the novelty of the gimicky lights wears off it is just a bunch of fans and a pump. I think people need to distinguish their gripes here - CAM is just a monitoring tool, you shouldn't natively rely on this for anything nor should you trust it (someone said it report 400+ degrees F lol!). While it's cooling profiles are nice to have, typically, this can be set in any number of motherboard own tools (as I've recently discovered in my MSi motherboard BIOS)

    I do believe, however, NZXT should issue USB drivers for Asetek (the pump/lights interface hardware for windows) !SEPARATELY! because then we can deal with the lights and pump first...then make our minds up about how to use CAM...if at all.

    I installed the latest version after a recent rebuild on Windows 10 and was decidedly miffed when no drivers were installed and nor did the software detect the NZXT Kracken X61 nor could I find a suitable driver online - actually I didn't know what I needed had nothing to do with NZXT or CAM so I was floundering :( sniff

    Luckily I had a version 2.15 of CAM from 2015 - I took of the current 3.15 version did a reboot and installed the old CAM software and that found the driver and installed it straightaway.

    I was then able to upgrade to 3.05 then 3.15 - I have to agree on another point someone raised - I much prefer the 2.15 interface to this 3.15.

    Anyway - not like CAM will respond to this but I hope someone will find the fix useful.

  • Tobias commented  ·   ·  Flag as inappropriate

    100% agreed, NZXT has been forever tainted in my mind by CAM. My CPU cooler asking for my email address is not cool, my lighting asking for my facebook profile is outright evil. The fact that the software just doesn't even recognise the hardware it was built for, that is just idiotic. CAM has known lighting incompatibilities with every major motherboard software, it is bloated and consumes way too many CPU cycles and its constantly phoning home even in guest mode.

    The worst bit is that NZXT has known about these issues for years now, and done nothing to resolve them. This company deserves no more money from me or anyone i know, they are on the naughty list and blacklisted. Bad show chaps.

  • Hayaschwarz ESO commented  ·   ·  Flag as inappropriate

    Now for over a year I am struggling with CAM login issue. I am using the Kraken x61 on Windows 10, and it is really annoying to be prompted to login CAM each time you Windows starts.
    Until recently I had immediately after logging in Windows to sign out (not lock windows or sleep, the proper sign out for windows user). After I signed in to windows again, CAM was up and running properly without any issues (I didn't even had to login to CAM).
    So this is here in the hope to help some people who are struggling with the loading of CAM (it worked for me, I hope it does for you even though it is not optimal). And I hope this also help the Devs maybe figure out the issue causing it so it will be fixed properly

  • sb[nl] commented  ·   ·  Flag as inappropriate

    Years ago I asked for a simple CAM light version, with only Color/Fanspeed/Pumpspeed, with profile setup and profile selection by right clicking the system icon, just like Steelseries software.
    But I got ridiculed by the developer giving me a rough testing application probably used to test the Asetek API.

    I do not need a mammoth office VIEWER like application. It doesn't even give me the proper description of my voltages (Vin 1, 2, 3 ,4 5...etc..completely useless).

    Just give us a offline CAM light version as described, without the bells and whistles. It's those bells and whistles that make it more complicated and gives the "kid" another thing to break. It won't need maintenance and it will bring down stress on your support.

    In his spare time the developer can now play with his CAM Office version and update/change and break it at will for his loyal family, fans and friends, without bothering paying NZXT customers.

  • Xyquil Schael commented  ·   ·  Flag as inappropriate

    Hi guys. If i have 8 strips altogether connected in my HUE+ 4strips on each channel, where to connect the KRAKENX52 if im buying one? and is it possible to connect 2 NZXT HUE+ in 1 computer?

  • Anonymous commented  ·   ·  Flag as inappropriate

    I've tried everything but I cant get the software to work it always crasjes when it opens I dont know what to do so right now I have 4 fans with no lights and if i wanted that i could've bought regular fans please fix your software omg

  • Nicholas commented  ·   ·  Flag as inappropriate

    So I've been trying to get them to provide me support for CAM and my Grid fan controller for months, I get notifications like this: http://prntscr.com/iyt2bq what a joke honestly! 437° Fahrenheit I'm fairly sure my computer would have been on fire by now!!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Agreed. The x52 works best once any version of CAM is uninstalled. I simply connected the fans to the mobo set to monitor CPU temp. Their speed increases properly when I use CPU-ID to bench. Those same fans (the ones that came with the x52) stay at the same speed when plugged into the x52 harness. I can only hope the pump knows when to spin faster because without CAM there's no way to control pump speed. I'd really like to connect the pump to the PUMP pinouts on the mobo. CAM is full of bugs that are never fixed. Temps and fan speeds are always wrong. CAM SOFTWARE IS INSULTING TRASH. A CLASS ACTION LAWSUIT IS IN ORDER HERE.

  • katateochi commented  ·   ·  Flag as inappropriate

    Yep once again, CAM is failing to load and then when it does it's reporting 0 as my cpu temp and a clock speed of -1MHz. It's not like this is the software for some trivial peripheral, this is the software that controls the most important temperature regulation in the system, yet it's less stable than my demented grandmother.

    Your hardware is awesome and I've been buying NZXT cases for years, but I am so vexed by your software that I'm not going to be a customer anymore. It's even more vexing that despite our continual ranting about your inexplicably shoddy software, you won't do anything about it. CAM is beyond repair in my view, throw it out and start again, and this time don't let your interns design or write the code for it.

  • Nathan commented  ·   ·  Flag as inappropriate

    Will buy their cases... not anything else. Absolute trash software with false resolutions.

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