My Hue+ and Kraken x62 are even not detected in Devices and Printers.
I connected them by a NZXT Internal USB Hub (2.0 port). They are all lit with white colors. I tried to reinstall drivers by reinstalling CAM multiple times, but it didn't work. Help!!!
If you are using a HUE+ and CAM is not detecting the device. You can try these troubleshooting steps.
Go to Control Panel and click on “View Devices and Printers” then remove the MCP2200 device or any Unknown USB Device. Then restart your computer and check CAM again
If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a micro to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.
Turn off your PC, then try using a different USB 2.0 port on your motherboard. Then start your PC and check CAM again.
This is to check if the USB port on the motherboard is working correctly.
Try connecting the HUE+ to a different PC/Laptop and see if it is detected in CAM. You only need to connect a external micro USB cable and see if CAM detects the unit. If it is still not detected then it is a faulty unit and we can RMA it. Please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement unit.
If you are using a Kraken X42/X52/X62 and CAM is not detecting the device. You can try these troubleshooting steps.
Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.
Try shutting off your PC, then plug the USB cable to a different USB header on your motherboard
This is to check if the USB port on the motherboard is working correctly.
If you have any of the following programs below, they can come into conflict with CAM :
Precision X, Gigabyte Xtreme Gaming, RGB Fusion, Asus Aura, MSI Mystic, Afterburner, Corsair Link. We will be working in future versions to improve compatibility between the different software programs.
Try connecting the Kraken to a different PC/Laptop and see if it is detected in CAM. You only need to connect a external mini USB cable and see if CAM detects the unit. If it is still not detected then it is a faulty unit and we can RMA it. Please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement unit.
SOLVED, for the following issue... I have the Kraken X62 REV2 and after a recent update to CAM and a few other unrelated drivers followed by a system restart a friend and I both noticed the lighting was not working on the Kraken X62 and lighting control on CAM was missing. What I did was reinstall the CAM software and then let it run after installation. Then I opened up task manager and ended all CAM tasks, after this I went to C:\Program Files (x86)\NZXT\CAM\KrakenDriver and ran KrakenDriver.exe as an administrator. After this I started CAM back up to make sure CAM was functioning properly (at this point lighting control will still not appear) then restarted my computer. Following the system restart I opened CAM and it runs a setup check since I manually ran the KrakenDriver.exe before restart. Once the setup check is complete lighting control should be visible and the Kraken should be detected by CAM. Now if it is not (my friend followed these steps and it did not autodetect) you need to go to the Drivers tab in CAM and click DETECT DEVICES in the top right and it should be good to go after another computer restart. I am sure that this process has many redundant steps such as running CAM after the manual install of the Kraken driver but this exact order worked for my setup and my friends setup, the Kraken is the only NZXT part in my build but my friend has several NZXT parts in his which may play a part in the extra restart at the end. I hope this helps others.
if anyone still has issues, a main fix is just putting a mini usb cable through one of the PCI-e slots on the case and plugging the usb externally. x62 doesnt work on some mobo for some reason and definatly doesnt work on usb 3.0.
AdminMax Nzxt (Admin, CAM ) commented
A new version of CAM has been released (version 3.6.0) where several of the currently known bugs have been taken care of. Please go to https://camwebapp.com/download to download it and verify if this fixes the issues you are experiencing.
Before installing, please fully uninstall the previous version of CAM, then delete the folder from C drive >> Program Files >> NTXT, and restart the computer before installing this one.
If your issues continue to occur, please inform us. Thank you, and sorry for the inconveniences.
throwing away my kraken x62, after 2 weeks it's undetectable...
And how can I know wich USB device is problematic?
The list of USBs that show up are as follows:
- ASMedia USB Root Hub
- ASMedia USB3.1 eXtensible Host Controller
- Root Concentrator USB (USB 3.0)
- Host Controller for eXtensible Intel(r) USB 3.0 - 1.0 (Microsoft)
- DAEMON Tools Lite Virtual USB Bus
and then 4 "USB Composite Device"
Wich is/are the problematic ones or how can I figure it out??
Gamingowy Tata (GamingowyTataPL) commented
They won't help you, it's very common problem from ages now. And they still can't fix it! When cam for me won't detect Kraken, what is working for me is go to device manager (in Windows not Cam) find problematic usb device (definitely at least one will be there), uninstall it. Turn off computer. Switch off psu with switch on the back or plug off power lead from psu for few seconds. After that start system as normal and you should find kraken working again. Let me know if working for you.
I have the Kraken x62 and the HUE+ for over 4 months now, and they've been working PERFECTLY FINE, I could change rpm, colors, turn on and off, and all that. But literally a few days ago (25/04/2018) the CAM software didnt detect them, I just turned the pc off over night and next morning it didnt show up. If i click on "Detect devices" it wont show anything up.
All lights are turned on, they are white. The HUE+ lights and the Kraken.
I have tried unplugging and plugging back, using different cables, reinstalling CAM and yesterday I put my PC appart just to see be sure everything is fine. And it's still not recognizing the HUE or the Kraken.
Ps. My motherboard doesnt have 2.0 Usb internal plug, so I use a converter to plug the NZXT internal usb hub into a 3.1 on my motherboard. And there I have connected my HUE and Kraken
Hope I can get it fixed soon.
Christian Vicich commented
This is not always correct, in 3.5.x it does not ask to install Kraken drivers nor is there an option to in CAM therefor go to the installation directory and under KrakenDriver run KrakenDriver.exe as administrator after this completes in device manager search for drivers under your CAM installation and it should find and install Asetek ** USB Device. Restart CAM and your Kraken devices should correctly show up.
You need to run the driver installer so windows can find the manufacturer's driver cert or you get the hash cannot be found in the specified file error.
when i boot my pc ,and open the cam software,there is no lighting button and even i press the detect devices.still no.all the wires is good and complete installed,nzxt kraken x62
same problem here
How did you manage to get this firmware update? I mean not the CAM program itself, but the hardware update for the Kraken X device. I'm still on v2.1.8. It seems that firmware somehow affects the USB communication protocol, thus third-party apps like aida & hwinfo aren't detecting it anymore. I wonder if there is any description of it.
Dale Birren commented
No matter how many times i reinstall cam it wont show the lighting customization icon in the software so i cant change my lighting scheme.
Same problem with Kraken 62.
My hue+ worked fine on set up but it now will not be detected by cam software. The lights are all on, fans spin, and the indicator light is on but I cannot change any settings. I’ve tried different ports on the mother board, different USB ports on the case and back of the motherboard and reinstalling clean five or six times. The only thing I can find is that a usb device failed description so windows has stopped it but I cannot fix this issue.
Have you found a way to fix this? I’m facing the same problem
This dumb ass software keeps corrupting it self. The icon in the UI that allows you to change the color settings on kracken just vanishes every couple weeks and I have to delete and redownload load software. Now it's gone I only have 1 color setting stuck on and I can't change it. I will never buy nzxt or anything with CAM software ever again.
I have the same problem
After I've set all my NZXT AER Fans to a fixed 100% state, and rebooted my computer, All fan control has been gone since. No speed control icon no more, no shortcut to it. And above all, fan speed RPM's are showing up in ridiculous amounts as high as 13.000+ and now sitting at an incorrect 5100-5200 spiking upwards to 6000+ or dropping as much as to 4000- which obviously is all incorrect if you would calculate per fan as is supposed to. Now my whole system is just 1 big wind turbine, and no way to reverse it!
Ryder Mayall commented
I just updated to Cam 3.5.6. It detected my Hue+ on first startup, then it failed to update the driver. Now it no longer detects my Hue+. My Hue+ has been working fine up until now, so it is not a cable issue.
The lighting tab disappeared from CAM when i updated to the most recent version of it, the HUE+ lights up but the fans seem to not be detected.