i have just installed my Kraken X62 and CAM software but it does not show the lighting controls nor the kraken controls under the "TUNING" tab
We will be releasing the public version for the Kraken fix tonight. If you’re still having issues with the Kraken, please create a new post and we will help you debug from there.
Update: You can visit this post if you still have issues.
joey yosten commented
atleast yall got into the app, mine wont even open. reinstalled at least 10 times but still wont work.
Alex Kamrud commented
Kraken X62 no longer showing up in CAM, even after re-installing the chip driver. Guessing some windows update just recently broke this based on the other two recent comments... so ridiculous how many times this has happened since I bought the Kraken last December. Had to reinstall the chip driver so many times to fix this, but now, it's no longer fixing the problem.
Me too, since yesterday CAM doesn't connect with the X62, I tried everything without success
The CAM software was working fine until yesterday. I can no longer change the pump speed or the colors on the Kraken x62. I'm seeing a lot of comments saying that this has gone a year without a fix hopefully I will get a response.
its 2019 and im having this problem now. when I first installed it, everything was detected, worked fine. one day I fired up my computer and now it didn't detect the kraken. it was clearly working my cpu temps were fine, but led on kraken was reset. I installed some driver from your website. the led's worked and I could control the fans on the radiator and everything. now the led;s work but cam doesn't see the kraken.
I have the kraken x62.
The first day i bought it it didnt work only gruggling.
Second day it went back working out of the blues.
Was stable for a month.
Than crazy temps issues, and with the side panels on, the radiator gets super hot.
Get to 85 easily even after remouny and re thermal paste applied.
Is it just not working properly?
When i touch one of the tubes i can feel rotation.
At the second tube not so much.
has anyone figured this out, im losing my mind.
Jake Saska commented
This was working great but now I too dont see my X62 in the lighting section... and no fix... wonderful
You have to sign in to an account to make the LED settings how up in the app. Just sign in with Facebook or Gmail and you should be good. I was confused too but I just figured that out and now I have full control of the LED's and it's awesome.
why am I unable to control my X62??? it work great for a year, now the controls are gone???
Matthew Morris commented
Any fixes for the X62 coloring yet? I'd like it to be red not this stock white color.
This post is over 2 years old and still no fix?
I can't believe people bad mouth Corsair while talking up NZXT as being superior. That was the only reason I went with the X62 over a H115i.
I will NEVER purchase another NZXT product!
When is this problem going to be fixed?
STILL NEEDING TO FIX!
I have the kraken ×62 and rgb control is disappear... why is that???
I have the kraken x72 and the lighting control tab has completely disappeared from my cam software! i have uninstalled and re-installed, and still no lighting control. I google it to find this thread of many people have the same issues, wtf? how is this not fixed.
I have had problems with the CAM software for the X62 Kraken for awhile.
Support are useless, I just want to return this and get a CPU cooler that I can monitor.
Support are more interested in debating Australian Consumer Law than fixing this piece of shit.
I have a x72 kraken in a h700i the fans are connected to the smart hub and the usb cable is connected to the mother board and the device isn’t showing up in cam I tried redownloading it downloading drivers and restarting my pc I need help with this
No colour option to change the nzxt kraken x62. Just reset my pc fully wiped it reinstalled everything it worked before but now its gone
I am having the same problem. When it goes to sleep and now when I turn it on. I just read if you put ring in tia chi and the the two colours the same it fixes it which it just did when I put the pc to sleep. But surely that isn't a fix for it this infinite water cooler cost alot of money.