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PC hard Freezing using CAM Software

So about 5 weeks ago I built my new PC.

So I have been running windows 10, with booting cam on startup. And for weeks the freezing problem haunted me, I tried everything to figure it out from Memtest(over 16h) to endless benchmarking and stress testing software. Updating Bios, reformatting and pretty much updating every driver I could find. And recently I have not been starting cam on startup and my pc is fine, I can leave it on all week with no issues.

The freezes that I used to have however did not occur instantly, it could take a couple of hours before it would freeze but usually when I was ideling, like AFKing in a game or watching a series on my pc.

I am 100% sure that it is CAM software causing the freezing as I have not had a single freeze all week without using it. I did try turning it yesterday and boom a freeze after 2h.

With freeze I mean everything freezes and forces me to hard restart my pc (not the software freezing)

Here are my Specs :

Z170A GAMING M9 ACK
i7 6700k 4.0Ghz
NZXT x61
GTX 980ti
32GB Corsair vengeance 2400Mhz
1TB samsung Evo 250
2TB Seagate HDD
Corsair HX1000i PSU

If you could figure out what causes this please. I really like the CAM software and want to use it again.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
started  ·  AdminMax Nzxt (Admin, CAM ) responded  · 

Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

57 comments

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  • [Deleted User] commented  ·   ·  Flag as inappropriate

    CAM CREATORS ARE A SON OF A BITCH WITH HIS STUPID PROGRAM. 5 DAYS LOOKING FOR THE ORIGIN OF MY FREEZES AND WAS THAT STUPID PROGRAM.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have CAM causing errors with BSOD, and when trying to tell support this they tried to say that it was my computer. The thing that I dont understand, is if it is my computer then why does it only happen when their software is installed onto my system?

  • Kyle Dencker commented  ·   ·  Flag as inappropriate

    I have the same issue. Computer works 100%, but when I open Cam, the lights all turn blue and 1-5 minutes later the monitors turn off, and have to unplug the thing. Very disappointed.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Still a problem. Running the app for about 30-90 seconds then both my monitors black screen and I have to reset my PSU block manually.

  • Steven commented  ·   ·  Flag as inappropriate

    Confirmed still a problem. Black screen - need to reset back PSU power switch. I was running for 72 hours, started CAM, and 5 minutes later it crashed. I have since disabled on-startup launch.

  • ThatsNotMyName commented  ·   ·  Flag as inappropriate

    I have spent the last hour troubleshooting my own issue and it's 100% the CAM software. When it runs, and I play a video online, it freezes the system, period. Latest version. My first experience with NZXT and it sucks.

  • ThatsNotMyName commented  ·   ·  Flag as inappropriate

    I just downloaded the CAM software for the first time and it's freezing my system EVERY time I play a video with the light effects. This is not what I expect when dropping 130 bucks on a damn computer. Not to mention the fact that if I want better effects, I have to spend more. I think it's time for a change of venue.

  • Cyrusx commented  ·   ·  Flag as inappropriate

    Oh god even ver. 3.7.4 still have freezing issue LOL
    PC specs:
    Asus rog strix B-350f
    Ryzen5 1600 stock cooler
    Galax gtx1050Ti
    16gb ram 2400mhz

  • Anonymous commented  ·   ·  Flag as inappropriate

    CAM software is so broken!!!

    re installed a few times with latest update and problem still persists! all i want to do is change the the colour on the pump :(

    when i have CAM installed pc starts freezing

  • Laureano commented  ·   ·  Flag as inappropriate

    I'm starting to think is my issue too...I have just reinstalled WIndows..if nothing happens, I think it might be CAM soft...between this soft and Corsair's ICUE, is a nightmare, I even thought and tried multiple PSU. The freeze was exactly as the thread opner described.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have experienced the exact issue with version 3.7.3 of CAM. Shortly after opening CAM my monitor turns black and there is nothing I can do than switching the PSU off and on again.

    Its not the first issue i have with CAM but this is by far the worst. All I want is to control the lighting of my PC.

  • mark commented  ·   ·  Flag as inappropriate

    wow, wish I would have seen this. I recently RMA'd my new Ryzen 5 cpu because I just thought it was a bad CPU, I installed CAM on day one and had freezing exactly like all of you describe.

  • James commented  ·   ·  Flag as inappropriate

    Umm any update on this issue? Is there are temp fix you can suggest NZXT??

  • James commented  ·   ·  Flag as inappropriate

    Yep can confirm my system also experiences the exact same issue, tempted to take the cooler back to the retailer and ask for a refund.. I have to stop the software in order to stop the crashes. Incredibly frustrating!!! I'm running the latest version of the software as well v4.03 HID: 10.0.17134.1 (WINBUILD.160101.0800)

  • tsts commented  ·   ·  Flag as inappropriate

    Same problem here.
    1080ti /ryzen 7/asusx470 pro and kraken. and the cam app freezes my whole thing..either right after i open it or 10-15 min later.
    sad,cause i want the colors right :(

  • Sam89 commented  ·   ·  Flag as inappropriate

    wish I had check this before buying, Software is so bad Crashes my whole system when I load it. I am also running Ryzen 2700X / Asus 470-F.

    and yes I have tried the new 3.6.6 No change same issue

  • Michael Hall commented  ·   ·  Flag as inappropriate

    Adding to previous comment.. Ryzen 7 1700X on ASUS Prime X370 PRO with newest BIOS. Looks like its a Ryzen power management issue with CAM.

  • Michael Hall commented  ·   ·  Flag as inappropriate

    I was using the dropbox version of cam, installed v 3.6 and the update. Both cause random power off on PC. Event Log states: Performance power management features on processor 15 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
    This goes away when CAM is not running! Not overclocking in CAM.

  • AdminMax Nzxt (Admin, CAM ) commented  ·   ·  Flag as inappropriate

    A new version of CAM has been released (version 3.6.0) where several of the currently known bugs have been taken care of. Please go to https://camwebapp.com/download to download it and verify if this fixes the issues you are experiencing.

    ************************
    Before installing, please fully uninstall the previous version of CAM, then delete the folder from C drive >> Program Files >> NTXT, and restart the computer before installing this one.
    ************************

    If your issues continue to occur, please inform us. Thank you, and sorry for the inconveniences.

  • djhifi commented  ·   ·  Flag as inappropriate

    I am also having the same problem as OP. Usually it freezes mostly when opening videos (whether on my PC or internet). And I have a beefy BEEFY PC. No freezes when gaming (heavy games). Wierd. I will test disabling CAM and check if I have more freezes. Already stopped HDD monitoring but freezes still occur. Ive now disabled FPS overlay and "start with windows".

    I was almost formating my PC before finding this thread!! Such a shame this software is riddled with bugs

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