CAM Bugs

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  1. I have a simple solution for NZXT

    Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
    Best Regard!

    1,227 votes
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      35 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

      Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

      This helps us greatly while trying to replicate the errors to verify why they are happening.

      Thank you.

    • Lighting channels are always linked

      Kraken ring and logo are always linked with smart device led strips. Every change I make on one always affects the others even if the channels are deselected and/or turned off.

      23 votes
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        5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

        Hi, I am informed by the devs that if the Custom profile has the same name in both the ring and the logo, the changes you make to one will affect the other. If you wish to have them do things independently, please give them more descriptive names such as “Breathing blue” and “Pulse red” or something along those lines. If the issue continues to happen even doing this, please let me know so we can get in touch with you to verify the logs. Thanks.

      • Congrats on screwing up everything possible on the last update.

        Yeah, you guys broke it.
        Don't release updates without testing them please.

        27 votes
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          4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

          If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

          C:\Users\Public\Documents\CAM
          C:\Program Files (x86)\NZXT\CAM\Logs

          By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

          Thank you.

        • Cam 3.6.0 save no setting

          Germany:
          Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
          spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
          bitte sofort beheben !!!
          Neuinstalation hat auch nicht geholfen.

          Englisch:
          Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
          at the latest after restarting the PC, all settings have disappeared.
          please fix it immediately !!!
          Reinstallation did not help either.

          132 votes
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            37 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

            Hello, please try the latest update, version 3.6.6.

            Please uninstall the previous version and do a fresh install of 3.6.6.

            We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

          • an error occurred while trying to communicate with the server

            I've uninstalled and reinstalled and I'm getting the same error when trying to login it says "An error occurred while trying to communicate with the server, it all started when I updated to 3.6.6.

            45 votes
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              23 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

              Hi, sorry for the late response to this issue. Is this happening after Automatic Startup following Windows Start or while opening CAM after Windows has loaded? Also, when this issue occurs, please try closing CAM from the notification area, and then opening again. Let us know if this helps. We are doing further investigation into this issue at the time.

            • CAM devices have not been detected for months...

              I'm starting to regret buying my NZXT CAM more and more every day... It has been months since I have been able to control them. They are just not being detected by the software. I've reinstalled different versions of CAM way too many times and rebooted my PC, but just NOTHING helps. Yes I have the latest version 3.5.90.
              I wish I had never updated from CAM 3.2 and never updated the firmware, everything worked fine in late 2016, but after that it became worse and worse and more features started disappearing.

              Please tell me that there is a remedy…

              26 votes
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                25 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                Hello Exalerion, I have emailed you several times trying to schedule a call with one of our devs but have not received any reply.

              • 3.6.2 update and Custom fan profile, pulling my hair out with fanspeed being locked at 100% AT ONLY 55c and no way of altering.

                What on earth is wrong with the latest update and the custom fan profile?? The idea of custom means it's totally custom. Even the hotfix that was pushed out on 20'07/2018 (today) has not fixed this issue. Why can I not lower than fan speed from the locked 100% at 55c?? this is driving me insane, I dont want a damn 747 jumbo jet sitting next to me hovering when my cpu temp is at a low of 55c. You should only need 100% fan speed if the CPU gets to around 85c not 55c.

                Come on, test this software…

                29 votes
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                  13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

                • Installed v3.6.0 - Not happy.

                  Installed v3.6.0 upgrading from v3.5.9 - Not happy. How is it, that you can push an update that "fixes" things and in general is supposed to improve the software but instead completely fucks over one of the most important parts of the software..... the custom fan profiles. These are now broken, the customization slider dots are out of bounds beyond 55c. They are stuck at 100% fans at temps beyond 55c and I absolutely am furious, because I don't need my fucking PC sounding like a jet engine when my CPU temps are only at 60-65c when gaming. I'm uninstalling…

                  33 votes
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                    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                  • Lighting broken on latest update 3.6.0

                    Latest version of CAM (3.6.0) does not detect the lighting on my Kraken. Both my Kraken and Grid firmware say V0 when going to Gear Icon > About Cam > Component Firmware Version

                    20 votes
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                      9 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                      If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                      C:\Users\Public\Documents\CAM
                      C:\Program Files (x86)\NZXT\CAM\Logs

                      By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                      Thank you.

                    • "Please download or Update to latest CAM and Login on your PC for using your Android App"

                      Android app is up to date, and I am logged in, yet this is all I can ever get :( Tried on several phones, same thing

                      46 votes
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                        14 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

                        Good afternoon, sorry for the inconveniences you are experiencing with your CAM mobile. The login is currently very slow, we are working on fixing this as soon as possible.

                        A few weeks back we had an issue where you could not log in at all, but that has been fixed already. If you have a different issue, please let us know so we can verify as well.

                        Thank you for your cooperation.

                      • CAM 3.6.1 not detecting Kraken x62

                        Cam update 3.6.1 today broke my whole system, my Kraken x62 is no longer detected at all. Yesterdays update to 3.6 was fine but 3.6.1 today broke everything. Please fix this with 3.6.2 asap, thanks!

                        13 votes
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                          7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                        • Cam not showing on the right monitor every restart

                          I have a dual monitor setup so I use my second monitor for my monitoring apps. I have cam set to open when windows starts and should open on my second monitor. However, just after the update, whenever I start my computer it defaults to my 1st monitor which is annoying cause I need to line it up again on my second monitor. How do I fix this?

                          10 votes
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                            5 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • what is wrong with u guys?!!!!! cmon!!!????

                            Yesterday i updated cam software , due to this update i lost all of my custom profiles... so i had to set them up again wich was a pain in the ass. And now today i load up the "awesome" cam software and guess what its GONE AGAIN!!!!!!! , how many times do i have to set up my custom profile till it actually SAVES ? Cause right now this is really a pain in the ass, coming from such a big company , well im dissappointed, thats all i can say

                            20 votes
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                              5 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

                            • Do you guys test CAM before update release?

                              Well how do I put this, updated cam and

                              A. It looks like crap

                              B. It doesn't save my fan profiles on restart.

                              C. Custom fan profiles for grid v3 don't work. They all seem to be set at silent profile, even though they all have custom ones set.

                              D. GPU temps aren't correct, I put GPU under load and Cam says its at 30c but really its at 65c, which is really bad as cam controls the fans on my GPU radiator and the fans speed was a 20%. Before update, Cam would speed up the fans as set…

                              11 votes
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                                4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                              • CPU temperature is now not working with release 3.6.4 for Ryzen 7 2700x.

                                CPU temp is stuck at 50 degrees Fahrenheit and Celsius! It's measuring the same temp for both. Even if I switch my settings between Fahrenheit and Celsius it remains the same. Clock speed is also wrong and shows half of what it should be. Fans speeds are stuck at 80%. I'm sorry, but each upgrade is now just getting worse. Please help.

                                13 votes
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                                  3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                  Sorry, what I meant was, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why this is happening. Thank you.

                                • temperature ryzen 7 2700x

                                  The temperatures displayed on cam are not true. The ryzen master software and other programs display the temperature values correctly but cam constantly detects 45 ° C.
                                  CPU Ryzen 7 2700x
                                  MB Aorus x470 ultra gaming
                                  Kraken x52
                                  Cam 3.6.6

                                  15 votes
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                                    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi, the most recent version, (3.6.7) fixes the wrong temperature reading issue. Please update by downloading from here: https://camwebapp.com/download/

                                    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

                                    Please let me know if the issue is resolved after this.

                                    Thanks.

                                  • I don't know why but Your program started to shut down my kraken x62 pump.

                                    I have threadripper 1950x and yesterday its temperature was growing up non stop. I realized that when Your cam software was starting, my pump instantly turned off. Uninstalled cam, everything is fine. I have Installed latest cam, problem appeared againg.

                                    3 votes
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                                      4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello, I was asked by the devs to ask you to upgrade to 3.7.0 which is the latest update, by downloading from here: http://camwebapp.com/download/, and see if this fixes the issue.
                                      Concerning the Fan turning off after CAM opens,
                                      - Does it actually turn off or just run slow?
                                      - What setting do you currently have active?
                                      - Could you provide a screenshot of the software’s cooling tab?

                                      Thanks.

                                    • SOFTWARE FROM LIDL

                                      Good job on destroying the software once again, never seen most broken full of bugs in my entire life. newest "update" 3.6.5 nothing is working literally, it recognise only hue+ i have the nzxt kraken x62 and dont recognise it anymore. i cant change the colors and the most important thing i cant change the fan and liquid speed. let me know when you have a solution i paid good money for your kraken. please dont not reply with an answer like restart your pc or try to login with another account, because i already tried it. i need a…

                                      9 votes
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                                        1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly.

                                        If you continue to have the same issues after updating, please send us your logs to verify why CAM is not detecting your hardware.

                                        Sorry for the previous inconveniences, and thank you for your help.

                                      • Cam used to see my Kraken X60 but now for some reason it has decided that it will not see it anymore?

                                        Cam used to see my Kraken X60 but now for some reason it has decided that it will not see it anymore? Why can't I just download the old Kraken software, it was slow to respond when changing fan speed but at least it worked.

                                        Also I am already on version 3.7.0

                                        2 votes
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                                          3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi, here are the troubleshooting steps to try and get CAM to view your Kraken device please follow them and let me know if this works.

                                          If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
                                          Please go to the Devices Page and select “Detect Devices”
                                          Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
                                          Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
                                          If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA

                                        • CAM resets fan and FPS display settings every single launch

                                          Every time the CAM software launches -despite being logged in- my fans are all set to silent, and my fps display is .... broken - it works, but it will say top left, or top right, then I launch the game and it will move, and if I alt-tab in the game then it moves again .... ? It's at the point that I alt tab in and out of my game so the FPS display is where I need it, since disabling the display in the CAM software does nothing.

                                          And setting up custom fan profiles just to have…

                                          13 votes
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                                            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello Zbee, please update to the latest version of CAM (currently 3.7.0, which you can download here: http://camwebapp.com/download/) I’d suggest uninstalling the previous version first and then installing this one. After this update, verify that your settings were downloaded correctly. (I have 2 users for testing this and the FPS settings are correctly downloaded when I update). If the settings are wiped again, please let us know so we can get in touch with you to verify your logs.
                                            Thanks.

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