CAM Bugs

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  1. I have a simple solution for NZXT

    Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
    Best Regard!

    726 votes
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      21 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

      Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

      Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

      This helps us greatly while trying to replicate the errors to verify why they are happening.

      Thank you.

    • Cam 3.6.0 save no setting

      Germany:
      Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
      spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
      bitte sofort beheben !!!
      Neuinstalation hat auch nicht geholfen.

      Englisch:
      Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
      at the latest after restarting the PC, all settings have disappeared.
      please fix it immediately !!!
      Reinstallation did not help either.

      106 votes
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        37 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

        Hello, please try the latest update, version 3.6.6.

        Please uninstall the previous version and do a fresh install of 3.6.6.

        We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

      • "Please download or Update to latest CAM and Login on your PC for using your Android App"

        Android app is up to date, and I am logged in, yet this is all I can ever get :( Tried on several phones, same thing

        36 votes
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          9 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

          Good afternoon, sorry for the inconveniences you are experiencing with your CAM mobile. The login is currently very slow, we are working on fixing this as soon as possible.

          A few weeks back we had an issue where you could not log in at all, but that has been fixed already. If you have a different issue, please let us know so we can verify as well.

          Thank you for your cooperation.

        • Installed v3.6.0 - Not happy.

          Installed v3.6.0 upgrading from v3.5.9 - Not happy. How is it, that you can push an update that "fixes" things and in general is supposed to improve the software but instead completely fucks over one of the most important parts of the software..... the custom fan profiles. These are now broken, the customization slider dots are out of bounds beyond 55c. They are stuck at 100% fans at temps beyond 55c and I absolutely am furious, because I don't need my fucking PC sounding like a jet engine when my CPU temps are only at 60-65c when gaming. I'm uninstalling…

          33 votes
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            4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

            Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

          • PC hard Freezing using CAM Software

            So about 5 weeks ago I built my new PC.

            So I have been running windows 10, with booting cam on startup. And for weeks the freezing problem haunted me, I tried everything to figure it out from Memtest(over 16h) to endless benchmarking and stress testing software. Updating Bios, reformatting and pretty much updating every driver I could find. And recently I have not been starting cam on startup and my pc is fine, I can leave it on all week with no issues.

            The freezes that I used to have however did not occur instantly, it could take a…

            30 votes
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              42 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

              Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

            • 3.6.2 update and Custom fan profile, pulling my hair out with fanspeed being locked at 100% AT ONLY 55c and no way of altering.

              What on earth is wrong with the latest update and the custom fan profile?? The idea of custom means it's totally custom. Even the hotfix that was pushed out on 20'07/2018 (today) has not fixed this issue. Why can I not lower than fan speed from the locked 100% at 55c?? this is driving me insane, I dont want a damn 747 jumbo jet sitting next to me hovering when my cpu temp is at a low of 55c. You should only need 100% fan speed if the CPU gets to around 85c not 55c.

              Come on, test this software…

              29 votes
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                13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

              • Congrats on screwing up everything possible on the last update.

                Yeah, you guys broke it.
                Don't release updates without testing them please.

                21 votes
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                  4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                  If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                  C:\Users\Public\Documents\CAM
                  C:\Program Files (x86)\NZXT\CAM\Logs

                  By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                  Thank you.

                • what is wrong with u guys?!!!!! cmon!!!????

                  Yesterday i updated cam software , due to this update i lost all of my custom profiles... so i had to set them up again wich was a pain in the ass. And now today i load up the "awesome" cam software and guess what its GONE AGAIN!!!!!!! , how many times do i have to set up my custom profile till it actually SAVES ? Cause right now this is really a pain in the ass, coming from such a big company , well im dissappointed, thats all i can say

                  20 votes
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                    4 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

                  • CAM devices have not been detected for months...

                    I'm starting to regret buying my NZXT CAM more and more every day... It has been months since I have been able to control them. They are just not being detected by the software. I've reinstalled different versions of CAM way too many times and rebooted my PC, but just NOTHING helps. Yes I have the latest version 3.5.90.
                    I wish I had never updated from CAM 3.2 and never updated the firmware, everything worked fine in late 2016, but after that it became worse and worse and more features started disappearing.

                    Please tell me that there is a remedy…

                    20 votes
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                      23 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

                    • Kraken x61 not detected v3.5.80

                      my X61 was detected by cam fine when I origionally built my system in 2014 with windows 7. Upon doing the free windows 10 upgrade cam still had no issues detecteding the x61. I have however done a complete fresh reinstall of windows 10 and CAM will now not detect my x61, the device manager finds the 690LC however will not let me update/install a driver.

                      19 votes
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                        4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi, sorry for the inconveniences you are experiencing with our software.

                        If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
                        Please go to the Devices Page and select “Detect Devices”
                        Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
                        Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
                        If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.
                        If you do not see any these devices then that means that…

                      • Lighting broken on latest update 3.6.0

                        Latest version of CAM (3.6.0) does not detect the lighting on my Kraken. Both my Kraken and Grid firmware say V0 when going to Gear Icon > About Cam > Component Firmware Version

                        17 votes
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                          8 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                          If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

                          C:\Users\Public\Documents\CAM
                          C:\Program Files (x86)\NZXT\CAM\Logs

                          By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

                          Thank you.

                        • temperature ryzen 7 2700x

                          The temperatures displayed on cam are not true. The ryzen master software and other programs display the temperature values correctly but cam constantly detects 45 ° C.
                          CPU Ryzen 7 2700x
                          MB Aorus x470 ultra gaming
                          Kraken x52
                          Cam 3.6.6

                          15 votes
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                            3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                            The devs tell me that a fix to this issue is being implemented in the next update 3.6.7. Sorry for the inconveniences.

                          • can not change language

                            Ver 3.6.x Can not change language setting.

                            14 votes
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                              0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello, we are reworking the translations. Once they are implemented the languages will be applicable once again. Sorry for the inconveniences this may be causing you.

                            • 3.6.1 can't change language

                              CAM 3.6.1 Cannot change language. Shows English no matter what other languages are applied.

                              Tried to restart software and reboot Win 10, still can't change it.

                              13 votes
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                                3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                              • CPU temperature is now not working with release 3.6.4 for Ryzen 7 2700x.

                                CPU temp is stuck at 50 degrees Fahrenheit and Celsius! It's measuring the same temp for both. Even if I switch my settings between Fahrenheit and Celsius it remains the same. Clock speed is also wrong and shows half of what it should be. Fans speeds are stuck at 80%. I'm sorry, but each upgrade is now just getting worse. Please help.

                                13 votes
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                                  3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                  Sorry, what I meant was, please update to 3.6.5 and if your issue continues to occur, provide us with your program logs so we can verify why this is happening. Thank you.

                                • CAM 3.6.1 not detecting Kraken x62

                                  Cam update 3.6.1 today broke my whole system, my Kraken x62 is no longer detected at all. Yesterdays update to 3.6 was fine but 3.6.1 today broke everything. Please fix this with 3.6.2 asap, thanks!

                                  12 votes
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                                    7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                                  • 3.6.2 is hogging CPU and Network

                                    3.6.2 is using 30% cpu and 1.5 Mbs of network at all times. Minimized to tool bar or on screen.

                                    11 votes
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                                      2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

                                    • Do you guys test CAM before update release?

                                      Well how do I put this, updated cam and

                                      A. It looks like crap

                                      B. It doesn't save my fan profiles on restart.

                                      C. Custom fan profiles for grid v3 don't work. They all seem to be set at silent profile, even though they all have custom ones set.

                                      D. GPU temps aren't correct, I put GPU under load and Cam says its at 30c but really its at 65c, which is really bad as cam controls the fans on my GPU radiator and the fans speed was a 20%. Before update, Cam would speed up the fans as set…

                                      10 votes
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                                        4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                                      • Fans shut off when cam opens

                                        I have a h700i case that I recently built in. I installed the cam software, and ran the benchmark tests and everything. I noticed though, that every time cam is opened now, all of my case fans shut off. This is a very big issue, as my cpu overheats, and I cannot continue. Please respond with reasons of why this happens.

                                        10 votes
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                                          4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                          Are you still having this issue with 3.6.4? Many fixes have been rolled out specifically aimed at hardware detection and control. Most of the issues that have been reported and are being worked on right now are based on lighting or fan speed customization, but if this is happening to you with 3.6.4, we need to see your logs, so please send them to us so we can analyze them. Thank you.

                                        • Hue+ saved light settings vanished after update. not the first time.

                                          This is not the first time this happened. Same thing happened before when i updated to V 3.5.0. Today i updated to V 3.6.0 and I lost my saved light profiles. The last time I post here I didn't get any respond, no comments, no help and the post was closed with no progress. Do something, the software is already sucking too much and the customer service is goddamn worse.

                                          10 votes
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                                            3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

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