CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. Do you guys test CAM before update release?

    Well how do I put this, updated cam and

    A. It looks like crap

    B. It doesn't save my fan profiles on restart.

    C. Custom fan profiles for grid v3 don't work. They all seem to be set at silent profile, even though they all have custom ones set.

    D. GPU temps aren't correct, I put GPU under load and Cam says its at 30c but really its at 65c, which is really bad as cam controls the fans on my GPU radiator and the fans speed was a 20%. Before update, Cam would speed up the fans as set…

    11 votes
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    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  2. CAM 3.5.8 possibly causing crash

    CAM 3.5.8 is possibly causing crash and freeze the whole pc, even the power/reset buttons won’t work.

    I installed a new heatsink last week and reassemble the whole pc. I decided to try out CAM that day since I would like to purchase a Grid V3.
    Then I got 4 restarts that day, and thought that some hareware might have gone wrong.
    I replaced the PSU by a new one and there’s no restarts. Instead I’m getting some freezes. The power/reset buttons were also freezed.
    I decided to uninstall CAM 3 days ago and I have not encounter any freeze/crash.…

    11 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  3. CPU Temperature spiking since latest update

    Since the latest update CAM thinks my CPU is spiking up by like 20-30 degree (from 30 to 60). i have other temperature softwares which i run at the same time and they do not show any spiking at all. This was never an issue before, only on the latest update. This causes my fans to speed up for that split second and slow back down. this is even on idle.

    11 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  4. CAM does not AUTO_SIGN-IN

    CAM does not automatically sign-in, even though I have ticked "Remember me" -option
    W10
    Latest CAM
    (same bug is with both Google account and CAM specific acc.

    10 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  5. x62 kraken LED not working

    New x62 Kraken LEDs and LED strips on the H500i not working. The LED strips connected to the HUE+ on the H500i are turning on but will not change colour in CAM. As for the kraken the unit is being found in CAM and seems to be operating correctly but again the LEDs will not turn on at all.

    10 votes
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    4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  6. H700i Light Strips are on, but CAM does not detect them

    Randomly out of no where, my H700i light strips (in built strip and the regular magnetic strip) are no longer being detected by CAM.

    They are powered on with their default white LEDs, but CAM does not detect the light strips and I can not change it's colour.

    This is a random event. One night they are working fine, next morning they don't work.

    My Kraken X52 is detected and works fine, it's just the light strips at this time.

    I have reinstalled CAM and nothing has changed. Any advice/help?

    TIA

    10 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  7. white screen when attempting to run

    The first few times after I installed and ran the new NZXT Cam Beta software there would not be a login screen, only a white screen. Eventually managed to get the login screen.

    10 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Start from scratch

    I understand that the management (like in every company) want something great what they can show to their bosses. But... your software is unusable. For almost 2 years the software has some bug(s). Without reliable software is the hardware useless. Admit your mistake and start from scratch. At least you can create some light app/service beside the exist one and people can choose by self.
    Do the right thing.

    10 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  9. Lighting problems for Kraken X72

    yesterday i Got to change the color of my NZXT kraken X72 and there
    was an update for it and now i cant change the color and its staying white

    10 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  10. RX 57000 XT Not recognized

    My AMD RX 5700 XT doesn't get recognized in the CAM Software.
    Viewing the simple version display "-- %" and "-- C" in advanced, it says it's min is 999c and max is 999c.

    10 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  11. h500i lights cant be detected

    my h500i case lights cant be seen in CAM. The Cam doesnt also show the light tab in the left panel. i reinstalled cams but still doesnt see it.. For the past few weeks, it was working just fine but now its not working anymore. i have the latest version of CAM which is 3.7.5

    10 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  12. 0 dB on the test for adaptive noise

    In the tab for the adaptive noise, all the graf are at zero.

    https://imgur.com/i4DwHvM

    10 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  13. My RGB settings don't work since the latest update

    My RGB settings don't work since the latest update

    10 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  14. can't see liquid temperature

    why is there no more liquid temperature or pump speed?

    10 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. Hue+ saved light settings vanished after update. not the first time.

    This is not the first time this happened. Same thing happened before when i updated to V 3.5.0. Today i updated to V 3.6.0 and I lost my saved light profiles. The last time I post here I didn't get any respond, no comments, no help and the post was closed with no progress. Do something, the software is already sucking too much and the customer service is goddamn worse.

    10 votes
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    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  16. H700i Fans not working

    my H700i case has 3 fans at the front 2 at the top and 1 at the rear the front and rear fans are working but the top ones are not, they are detected on CAM and i can change there colour but not detected on cooling?

    10 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  17. UPDATE 3.6.2 STILL NOT DETECTING KRAKEN X42

    I recently bought the kraken x42 for my PC and installed CAM software but it did not detect my installed Kraken X42.
    I read online that there was a hotfix coming today so I waited.
    Now I installed 3.6.2 and I still have the same issue.

    Cant say I'm happy with my NZXT experience so far. This is just horrible. Please DO something.

    10 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon, thank you for informing us of your issue. If you would be so kind as to please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places so we can verify any logged issues:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    Send them to the email maximo.castro[at]nzxt.com.

    Thank you for your cooperation and time, and sorry for the inconveniences you are currently experiencing.

  18. Cam rgb not showing up in cam

    I have an H500i case and for the first week or two cam was working well until i noticed my set rgb had turned back to just a white light. I went back on to cam to see the rbg section was completely gone and i can't access rgb now. Please explain why this is happening.

    10 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  19. BSOD and Hardcrashes my computer whenever CAM is open

    Im 95% sure that its not corrupted ram and I did a bunch of tests on the ram. This is getting on my nerves because I have a Kraken x62.

    10 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Worst Products , Worst Software not worth a CENT !!!

    I owned PC since 1997 and this products and software i worst i have ever seen and had. I have bought x61 year ago, fans started grinding couple months after purchase pump started grinding after a year. Decided to give it one more try and bought x62 and it didnt last even a month before grinding started! I tried all versions of cam i could find and even on latest version i still get unknown device on win10 pro. Sometimes its recognized by cam mostly not. I will never buy any product made by this company you lost my trust…

    10 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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