CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. I have a simple solution for NZXT

    Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
    Best Regard!

    1,738 votes
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    68 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

    Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

    This helps us greatly while trying to replicate the errors to verify why they are happening.

    Thank you.

  2. CAM Software is a Disaster - Allow Us to Bypass It

    Agreed. The x52 works best once any version of CAM is uninstalled. I simply connected the fans to the mobo set to monitor CPU temp. Their speed increases properly when I use CPU-ID to bench. Those same fans (the ones that came with the x52) stay at the same speed when plugged into the x52 harness. I can only hope the pump knows when to spin faster because without CAM there's no way to control pump speed. I'd really like to connect the pump to the PUMP pinouts on the mobo. CAM is full of bugs that are never fixed.…

    1,623 votes
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    16 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  3. Where Are the Promised Feature Updates?

    I think your clients would like to know what is going on with a lot of the promised or talked about features such as advanced fan controls (control fans via multiple temp readings simultaneously, be able to use other temp sensors other than just CPU/GPU/liquid), monitoring, and combining Hue+ and Grid+. I have seen some of the topics were mentioned way back in 2014 and still no news. Looking at Corsair, they are doing an awesome job combining the Cue and Link into iCue, and their software can do so much more than the basic function of Cam. I'm pretty…

    797 votes
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    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fully Offline mode for CAM (PRIVACY)

    1. OFFLINE Mode still does NOT exist.

    2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

    3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

    4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

    5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

    6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

    7. ISSUE…

    702 votes
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    16 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customer Support? What customer support

    Have actual customer support and not this stupid forum that doesn't actually provide any support.

    559 votes
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    4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  6. CAM 3.3.5 Overlay not working for most games!

    The overlay isn't working with most of my games which is odd because it was working just fine about 2 weeks ago. I think it might have been an update that caused it to stop working but the only game it works on at thew moment is Overwatch.

    531 votes
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    202 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Eric Lam responded

    Hi there, please be sure you are on the latest version of CAM from camwebapp.com. The most current version is 3.5.3

    The overlay requires DirectX Runtime to be installed.
    Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
    https://www.microsoft.com/en-us/download/details.aspx?id=35

    Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

    If the instructions above does not work please let us know which games the overlay is not working on.

  7. CAM wont let me login

    OOM command not allowed when used memory > 'maxmemory'

    What the hell is this now? It refuses to let me login so I have no proper cooling of my setup.

    363 votes
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    105 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  8. X570 Aorus Master - Wrong CPU Temp

    CAM CPU Temp stays constant at 50C regardless of system load. Doesn't seem right to me.

    Ryzen 9 3900X
    Gigabyte Aorus Master X570
    Kraken X52

    318 votes
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    119 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  9. CAM interferes with Trident Z RGB ram lighting.

    When I start my pc at first my Tridrnt Z ram lights up as I set it to be, but when CAM software loads up one of my two ram sticks turns red. It happens every time and I have to reset it as I want it to be every startup.
    Even when I put my pc to sleep and wake it up.
    Can you please fix this. I'we read that other people have the same problem.

    170 votes
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    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  10. My video card is RX5700

    My video card is AMD RX5700
    The software cannot display any messages

    138 votes
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    23 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cam 3.6.0 save no setting

    Germany:
    Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
    spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
    bitte sofort beheben !!!
    Neuinstalation hat auch nicht geholfen.

    Englisch:
    Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
    at the latest after restarting the PC, all settings have disappeared.
    please fix it immediately !!!
    Reinstallation did not help either.

    136 votes
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    39 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6.

    Please uninstall the previous version and do a fresh install of 3.6.6.

    We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  12. hey started up this morning and its not detecting nzxt kraken x62, with CAM 3.7.4. i have no control over pump speed and Fan map.

    hey started up this morning and its not detecting nzxt kraken x62, with CAM 3.7.4. i have no control over pump speed and Fan map.

    121 votes
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    24 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  13. No fan speed detected on RTX 2080 - RPM

    I am using RTX 2080 in CAM VERSION 3.7.4.
    When NVIDIA Driver 416.94 is set, GPU fan speed of CAM becomes - RPM and it can not be detected
    Please tell me how to resolve.

    115 votes
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    40 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  14. CAM can't read any info from ryzen 3000 CPUs.

    CAM can't read any info about my 3700X, my mobo is aours X570 i.

    109 votes
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    18 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cannot access settings when using Cam on second screen

    I use two monitors. My main 2560*1080 monitor and a second 1920*1080 monitor.

    Like many with multiple screens I prefer to use CAM on the second screen so I can see all the info when I'm gaming.

    However as soon as I move CAM to the second monitor I lose the minimize/maximise/close icons and all the settings icons.

    Main Screen - https://i.imgur.com/uc8pRo8h.png

    Second screen - https://i.imgur.com/d65vzjDh.png

    See the difference?

    71 votes
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    under review  ·  24 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  16. 64 votes
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    16 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  17. CAM 3.5.8 wont login today.....

    booted pc like normal... i have CAM to start in startup..... wont login using my normal login. stuck loading at 0% and from what i've seen on other posts this is happening to quite a few people, please fix this, and for GOD SAKES test these updates before passing the bugs onto us!!!!

    64 votes
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    12 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  18. CAM Keeps popping up the error "Upload setting had failed"

    It says "Upload setting had failed" "Please try save your component setting again" multiple times a minute. This happened after uninstalling and reinstalling the latest version of CAM after an update failed, Version 3.1.71.

    62 votes
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    50 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Please update to version 3.6.7 by downloading from here: https://camwebapp.com/download/

    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

    Please let me know if the issue is resolved after this.

    Thanks.

  19. PC hard Freezing using CAM Software

    So about 5 weeks ago I built my new PC.

    So I have been running windows 10, with booting cam on startup. And for weeks the freezing problem haunted me, I tried everything to figure it out from Memtest(over 16h) to endless benchmarking and stress testing software. Updating Bios, reformatting and pretty much updating every driver I could find. And recently I have not been starting cam on startup and my pc is fine, I can leave it on all week with no issues.

    The freezes that I used to have however did not occur instantly, it could take a…

    57 votes
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    67 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

  20. CAM loading causes Windows restarts

    Having an ongoing issue when using CAM. Approx every other boot of Windows, while CAM is still loading, my system will restart. i purchased my Kraken last year & have tried numerous updates of software. Last 3 weeks been had CAM uninstalled without any issues. Have disabled HDD monitoring.

    System
    Ryzen 1500x
    X62 Kraken
    G Skill 16gb ram
    Strix RX580

    57 votes
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    19 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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