CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. Cam 3.6.0 save no setting

    Germany:
    Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
    spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
    bitte sofort beheben !!!
    Neuinstalation hat auch nicht geholfen.

    Englisch:
    Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
    at the latest after restarting the PC, all settings have disappeared.
    please fix it immediately !!!
    Reinstallation did not help either.

    136 votes
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    39 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6.

    Please uninstall the previous version and do a fresh install of 3.6.6.

    We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

  2. PC hard Freezing using CAM Software

    So about 5 weeks ago I built my new PC.

    So I have been running windows 10, with booting cam on startup. And for weeks the freezing problem haunted me, I tried everything to figure it out from Memtest(over 16h) to endless benchmarking and stress testing software. Updating Bios, reformatting and pretty much updating every driver I could find. And recently I have not been starting cam on startup and my pc is fine, I can leave it on all week with no issues.

    The freezes that I used to have however did not occur instantly, it could take a…

    57 votes
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    67 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

  3. an error occurred while trying to communicate with the server

    I've uninstalled and reinstalled and I'm getting the same error when trying to login it says "An error occurred while trying to communicate with the server, it all started when I updated to 3.6.6.

    45 votes
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    22 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, sorry for the late response to this issue. Is this happening after Automatic Startup following Windows Start or while opening CAM after Windows has loaded? Also, when this issue occurs, please try closing CAM from the notification area, and then opening again. Let us know if this helps. We are doing further investigation into this issue at the time.

  4. what is wrong with u guys?!!!!! cmon!!!????

    Yesterday i updated cam software , due to this update i lost all of my custom profiles... so i had to set them up again wich was a pain in the ass. And now today i load up the "awesome" cam software and guess what its GONE AGAIN!!!!!!! , how many times do i have to set up my custom profile till it actually SAVES ? Cause right now this is really a pain in the ass, coming from such a big company , well im dissappointed, thats all i can say

    17 votes
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    5 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

  5. can not change language

    Ver 3.6.x Can not change language setting.

    14 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, we are reworking the translations. Once they are implemented the languages will be applicable once again. Sorry for the inconveniences this may be causing you.

  6. CAM 3.6.1 not detecting Kraken x62

    Cam update 3.6.1 today broke my whole system, my Kraken x62 is no longer detected at all. Yesterdays update to 3.6 was fine but 3.6.1 today broke everything. Please fix this with 3.6.2 asap, thanks!

    13 votes
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    7 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

  7. 3.6.3 can't change language

    CAM 3.6.3 Cannot change language in new installation of windows 10.

    9 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  8. SOFTWARE FROM LIDL

    Good job on destroying the software once again, never seen most broken full of bugs in my entire life. newest "update" 3.6.5 nothing is working literally, it recognise only hue+ i have the nzxt kraken x62 and dont recognise it anymore. i cant change the colors and the most important thing i cant change the fan and liquid speed. let me know when you have a solution i paid good money for your kraken. please dont not reply with an answer like restart your pc or try to login with another account, because i already tried it. i need a…

    9 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly.

    If you continue to have the same issues after updating, please send us your logs to verify why CAM is not detecting your hardware.

    Sorry for the previous inconveniences, and thank you for your help.

  9. Can not change language setting

    Can not change language setting (Ver 3.6.3)

    8 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  10. settings upload failed / vers. 3.5.9

    CAM keeps spaming "settings upload failed every 5 sec. with

    vers. 3.5.9

    8 votes
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    2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  11. hue + does not work after the update 3.6.1

    hue + not working im update cam to version 3.6.1 and press detect devices and hue+ still not detect

    6 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    If you have updated to 3.6.2 and are still having issues with settings not saving or hardware not being detected, please try uninstalling and doing a clean install. If this still does not help. Please send us your PC specifications, including OS, Hardware and the Logs which you can find in the following places:

    C:\Users\Public\Documents\CAM
    C:\Program Files (x86)\NZXT\CAM\Logs

    By uploading them to a file sharing service and posting it here so we can verify any logged issues, or try to reproduce the errors.

    Thank you.

  12. CAM too buggy. Startup / Login fails all the time. Does not save settings local account.

    Fix it. It's been far too long for this buggy software too be this buggy

    6 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3.6.3 Still have problems

    There is still a problem with the lightning in fix 3.6.3.
    If i set the "RING" to Coverring Marguee and choose the coloers blue and green, that works. But as soon as i open a game it turns red, when I close the game, it works again.
    My specs are:
    Kraken X62
    Color profile is default.
    Mode is Coverring Marguee
    The setting is Preset. (And not the SMART where is changes due to the temp.
    So please fix this CAM again...

    6 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Please verify that under the “GAME” tab the setting “Automatically enable this mode when running” is not selected.

  14. Cam 3.6.6 Stuck at authentication when choosing "Remember me"

    Hi,

    I've tried rebooting, re-installing CAM multiple times.
    Every time, if I check "Remember me", whenever I start the app, it tries to authenticate me with empty fields as visual and it never ends.
    Been waiting for 15-20 mins two times.

    Is there something I'm missing ?
    Please Help, it is not do-able to log in every single time.

    Thanks

    4 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for letting us know of your issue, I will write you directly so you can send me your user logs and we can verify if something is wrong with your account, since this is something that we can not replicate here.

  15. Cam 3.6.7

    New update 3.6.7 it makes mi pc slow as hell. cpu usage 100%. i7 7700k

    4 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Please go to Settings >> General >> Detection and select “Do not detect drive info”. This will remove the writes to disk.

  16. CTD's and restarts when i stresstest my OC'd 8700k

    It doesn't "crash for good" as in error messages, but when i tested out the stability of my 8700k at 4.9ghz, the cam struggles to act on the fan profiles i set it to. Temps shows above 70c, but fans stays at low speeds, and kicks in way later causing the cpu to go into high temps. (tempted to just connect it to a manual controller)

    And when i stress tested the cpu, it constantly disappears and reappears as if it can't read temps or change fan speeds for the curve i've given it.

    4 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, the most recent version, (3.6.7) fixes the wrong temperature reading issue. Please update by downloading from here: https://camwebapp.com/download/

    I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

    Please let me know if the issue is resolved after this.

    Thanks.

  17. CAM is going to kill my computer

    At this point I don't care about the lights. These fan bugs are causing my temps to spike and the fans won't save my curves. These bugs are killing my computer. The last build before this update worked perfectly. WHAT IS GOING ON OVER THERE?

    4 votes
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    2 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    If you have version 3.6.6 and are still having those issues, please send us the logs so we can verify them. Thanks.

  18. Cam 3.6.6 ne ce lance pas

    Bonjour, au démarrage de mon pc Cam 3.6.6 ne ses pas lancer, et impossible de le lancer via le laucher, j'ai utiliser l'outil de réparation du logiciel, désinstaller et réinstaller et lancer en mode administrateur mais rien a faire il ce lance pas, mais ce lance avec la version 3.5.9 trouvé sur le net, ayant un kraken x72 un hue+ et un gridv3+ et au prix ou j'ai payer ce matériel merci de bien vouloir corriger votre logiciel rapidement !

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, in version 3.6.6 there is a bug that if you have “Start when Windows starts” and “Start CAM minimized” both selected, CAM will not auto start, but if you de-select “Start CAM Minimized” it should start with Windows correctly. This has been informed to the devs and we expect to have it fixed for the next update.

  19. Cam getting ready to launch stuck in 90%

    After booting up the pc and launching cam, cam will load normally but get stuck in 90%. i am using the latest version of cam and it is not my internet I'm using ethernet.

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  20. 3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

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