CAM Bugs

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  1. CAM Software is a Disaster - Allow Us to Bypass It

    Agreed. The x52 works best once any version of CAM is uninstalled. I simply connected the fans to the mobo set to monitor CPU temp. Their speed increases properly when I use CPU-ID to bench. Those same fans (the ones that came with the x52) stay at the same speed when plugged into the x52 harness. I can only hope the pump knows when to spin faster because without CAM there's no way to control pump speed. I'd really like to connect the pump to the PUMP pinouts on the mobo. CAM is full of bugs that are never fixed.…

    969 votes
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      8 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    • I have a simple solution for NZXT

      Just instantly fire CAM software development team and recruit a new one if you don't want to lose more customer, seriously!
      Best Regard!

      931 votes
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        28 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

        Hi, if you have updated to 3.6.6 and are still having issues with your hardware or software, please open a new ticket and provide us with your logs so we can review what is happening.

        Please try to be as descriptive as possible concerning what you consider to be working incorrectly, by specifying what hardware you have and what it is not doing which it should be doing.

        This helps us greatly while trying to replicate the errors to verify why they are happening.

        Thank you.

      • CAM 3.3.5 Overlay not working for most games!

        The overlay isn't working with most of my games which is odd because it was working just fine about 2 weeks ago. I think it might have been an update that caused it to stop working but the only game it works on at thew moment is Overwatch.

        502 votes
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          177 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          under review  ·  Eric Lam responded

          Hi there, please be sure you are on the latest version of CAM from camwebapp.com. The most current version is 3.5.3

          The overlay requires DirectX Runtime to be installed.
          Please install DX Runtime and then restart your PC and see if the overlay works. The link below will take you to the download site for the installer.
          https://www.microsoft.com/en-us/download/details.aspx?id=35

          Also make sure that you have tried manually enabling the overlay with the short keys (Shift + O). These shortcut keys can be changed from settings in CAM as well.

          If the instructions above does not work please let us know which games the overlay is not working on.

        • Where Are the Promised Feature Updates?

          I think your clients would like to know what is going on with a lot of the promised or talked about features such as advanced fan controls (control fans via multiple temp readings simultaneously, be able to use other temp sensors other than just CPU/GPU/liquid), monitoring, and combining Hue+ and Grid+. I have seen some of the topics were mentioned way back in 2014 and still no news. Looking at Corsair, they are doing an awesome job combining the Cue and Link into iCue, and their software can do so much more than the basic function of Cam. I'm pretty…

          459 votes
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            3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • Fully Offline mode for CAM (PRIVACY)

            1. OFFLINE Mode still does NOT exist.

            2. DATA is STILL being sent to NZXT WITHOUT USER CONSENT, PRODUCT IS STILL BEING SOLD WITHOUT THIS INFORMATION BEING PROVIDED UP FRONT ON THE OUTSIDE OF PACKAGING!

            3. USER(S) HAVE NEVER AGREED TO ANY DATA SHARING WITH NZXT AT ANY POINT OF TIME.

            4. USER(S) HAVE THE SOLE RIGHT TO SOFTWARE WHICH WILL NOT TRANSMIT DATA TO NZXT OTHER THAN TO CHECK FOR UPDATES TO THE SOFTWARE.

            5. USER(S) HAVE THE RIGHT TO A CLASS ACTION SUIT!

            6. FIX YOUR SOFTWARE , PROVIDE YOUR USERS WITH A COMPLETE OFFLINE VERSION.

            7. ISSUE…

            402 votes
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              12 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
            • Customer Support? What customer support

              Have actual customer support and not this stupid forum that doesn't actually provide any support.

              390 votes
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                3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
              • Cam 3.6.0 save no setting

                Germany:
                Hallo habe das update von cam 3.6.0 heute drauf gemacht und sofort bemerkt das es keine einstellungen speichert.
                spätestens nachdem man den Pc neu gestartet hat sind alle einstellungen verschwunden.
                bitte sofort beheben !!!
                Neuinstalation hat auch nicht geholfen.

                Englisch:
                Hello have the update of cam 3.6.0 today on it and immediately noticed that it does not save settings.
                at the latest after restarting the PC, all settings have disappeared.
                please fix it immediately !!!
                Reinstallation did not help either.

                114 votes
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                  37 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello, please try the latest update, version 3.6.6.

                  Please uninstall the previous version and do a fresh install of 3.6.6.

                  We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

                • CAM 3.5.8 wont login today.....

                  booted pc like normal... i have CAM to start in startup..... wont login using my normal login. stuck loading at 0% and from what i've seen on other posts this is happening to quite a few people, please fix this, and for GOD SAKES test these updates before passing the bugs onto us!!!!

                  67 votes
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                    11 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                  • Cannot access settings when using Cam on second screen

                    I use two monitors. My main 2560*1080 monitor and a second 1920*1080 monitor.

                    Like many with multiple screens I prefer to use CAM on the second screen so I can see all the info when I'm gaming.

                    However as soon as I move CAM to the second monitor I lose the minimize/maximise/close icons and all the settings icons.

                    Main Screen - https://i.imgur.com/uc8pRo8h.png

                    Second screen - https://i.imgur.com/d65vzjDh.png

                    See the difference?

                    65 votes
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                      under review  ·  23 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                    • CAM Keeps popping up the error "Upload setting had failed"

                      It says "Upload setting had failed" "Please try save your component setting again" multiple times a minute. This happened after uninstalling and reinstalling the latest version of CAM after an update failed, Version 3.1.71.

                      62 votes
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                        50 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi,

                        Please update to version 3.6.7 by downloading from here: https://camwebapp.com/download/

                        I’d suggest uninstalling the previous version before installing the new version as a clean install rather than updating it.

                        Please let me know if the issue is resolved after this.

                        Thanks.

                      • CAM loading causes Windows restarts

                        Having an ongoing issue when using CAM. Approx every other boot of Windows, while CAM is still loading, my system will restart. i purchased my Kraken last year & have tried numerous updates of software. Last 3 weeks been had CAM uninstalled without any issues. Have disabled HDD monitoring.

                        System
                        Ryzen 1500x
                        X62 Kraken
                        G Skill 16gb ram
                        Strix RX580

                        57 votes
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                          18 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                        • after pc wakes from sleep mode, logo does not light up.

                          Kraken X62
                          CAM V-3.5.20
                          windows 10 pro (Fresh install on new drive)

                          If you need more info just ask

                          53 votes
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                            23 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                            under review  ·  Eric Lam responded

                            Hi there, are you using fixed mode? If so can you try setting to a different lighting and see if this same behavior exist?

                          • "Please download or Update to latest CAM and Login on your PC for using your Android App"

                            Android app is up to date, and I am logged in, yet this is all I can ever get :( Tried on several phones, same thing

                            46 votes
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                              13 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →

                              Good afternoon, sorry for the inconveniences you are experiencing with your CAM mobile. The login is currently very slow, we are working on fixing this as soon as possible.

                              A few weeks back we had an issue where you could not log in at all, but that has been fixed already. If you have a different issue, please let us know so we can verify as well.

                              Thank you for your cooperation.

                            • hue+ and kraken sync mode

                              The speed of all sync mode effects are not synced between my hue+ with 4 led strips and 3 aer fans and my kraken x52, they sync the effects but the speed of the effects is not synced, firmware on kraken x52 v2.0.1.8 and hue+ v4.3.2 with cam version 3.3.4, windows 10

                              45 votes
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                                12 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                under review  ·  Eric Lam responded

                                Hi there, we are aware of this issue that our sync mode and our timing can be improved. This will be looked into. Thanks for the feedback!

                              • IOS App logs in but displays nothing

                                IOS app installs ok and logs in fine. But displays nothing ?

                                41 votes
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                                  13 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                                  under review  ·  Eric Lam responded

                                  Hi there, we’ll be launching a new update for the mobile app in a couple of weeks that should resolve these issues.
                                  Sorry for the inconvenience, and thanks for the cooperation.   

                                • an error occurred while trying to communicate with the server

                                  I've uninstalled and reinstalled and I'm getting the same error when trying to login it says "An error occurred while trying to communicate with the server, it all started when I updated to 3.6.6.

                                  35 votes
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                                    16 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi, sorry for the late response to this issue. Is this happening after Automatic Startup following Windows Start or while opening CAM after Windows has loaded? Also, when this issue occurs, please try closing CAM from the notification area, and then opening again. Let us know if this helps. We are doing further investigation into this issue at the time.

                                  • Installed v3.6.0 - Not happy.

                                    Installed v3.6.0 upgrading from v3.5.9 - Not happy. How is it, that you can push an update that "fixes" things and in general is supposed to improve the software but instead completely fucks over one of the most important parts of the software..... the custom fan profiles. These are now broken, the customization slider dots are out of bounds beyond 55c. They are stuck at 100% fans at temps beyond 55c and I absolutely am furious, because I don't need my fucking PC sounding like a jet engine when my CPU temps are only at 60-65c when gaming. I'm uninstalling…

                                    33 votes
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                                      4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello, those who had issues with the settings not saving and not being able to log in, please update to 3.6.3, it has proven to work for many who have already tried it. We are aware that some others are having issues with a strange noise in the pump, we are working on that and will have it solved by next release.

                                    • PC hard Freezing using CAM Software

                                      So about 5 weeks ago I built my new PC.

                                      So I have been running windows 10, with booting cam on startup. And for weeks the freezing problem haunted me, I tried everything to figure it out from Memtest(over 16h) to endless benchmarking and stress testing software. Updating Bios, reformatting and pretty much updating every driver I could find. And recently I have not been starting cam on startup and my pc is fine, I can leave it on all week with no issues.

                                      The freezes that I used to have however did not occur instantly, it could take a…

                                      30 votes
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                                        46 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working better for many of our customers. If this issue continues to happen to you after updating, let us know so we can get in touch with you directly and figure out why. Sorry for the previous inconveniences, and thank you for your help.

                                      • 3.6.2 update and Custom fan profile, pulling my hair out with fanspeed being locked at 100% AT ONLY 55c and no way of altering.

                                        What on earth is wrong with the latest update and the custom fan profile?? The idea of custom means it's totally custom. Even the hotfix that was pushed out on 20'07/2018 (today) has not fixed this issue. Why can I not lower than fan speed from the locked 100% at 55c?? this is driving me insane, I dont want a damn 747 jumbo jet sitting next to me hovering when my cpu temp is at a low of 55c. You should only need 100% fan speed if the CPU gets to around 85c not 55c.

                                        Come on, test this software…

                                        29 votes
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                                          13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello, please try the latest update, version 3.6.6. We have made many improvements with that version and it is working more smoothly. Let us know if this issue is still happening to you after updating. Sorry for the previous inconveniences, and thank you for your help.

                                        • fans no rpm and 0 watt

                                          the program worked correctly, but now it no longer shows fan speed and power consumption.

                                          27 votes
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                                            2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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