CAM Bugs

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  1. Power limit on GPU OC feature should be set lower

    The overclocking GPU feature. The power limit should be set as low as 50% not 60%. Due to this I have to run another program called MSI afterburner and set my power limit on my GPU to 55% so that the GPU does not exceed 55C. But at this percentage it still runs its boost clock for the graphics to 1911Mhz but at 55C max. My specs are i7-8700K CPU. MSI Z370 Gaming Plus motherboard (SLI compatible). 32GB of RAM at 3000 Mhz. For now it has a single MSI Aero GeForce GTX 1080 Ti 11Gb OC. Also I have…

    1 vote
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      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    • NZXT USB driver error

      usb driver error indication is detected from the device manager and the display of pump and LED custom function disappears from CAM Please tell me the solution method!

      4 votes
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        3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

        If you are using a Kraken X42/X52/X62 and CAM is not detecting the device. You can try these troubleshooting steps.

        Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

        If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.

        Try shutting off your PC, then plug the USB cable to a different USB

      • Liquid temperature in FPS overlay

        Using kraken NZXT x62 should be an option yo see liquid temperature or CPU and liquid temperature at the same time.

        2 votes
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          0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
        • Smart device

          The second stem of your “smart device” is destroying my pc, i have an i7 8700k with a 360mm rad on it, a gtx 1050 ti and your h700i case, as soon as i go to your step 2 of smarts device(dont worry we will slightly overload your system) my cpu reaches 80 degrees and shuts down. It has a slight over clock and so does my ram but its so minor ot wont effect anything, please help.

          3 votes
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            1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
          • cam log in stop at 0%

            Cam doesnt log in. I cant use CAM, it doesnt matter it is in user mode or with my account. It start and stop at 0%, and there is "Loading CAM 0%"

            What can i do? Reintall doesnt helped. I've got HUE+ and i cant manage because CAM is so crashed.

            Please help

            2 votes
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              0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
            • Just updated to CAM version 3.5.50 it let me turn Kraken X54 LEDs off but they wont turn back on

              System:
              windows 10
              ryzen 1700
              asus x370 pro
              Gskill tridentz 3200mhz 32GB

              4 votes
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                completed  ·  2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
              • CAM 3.3.50 Setup

                CAM 3.3.50 Setup

                I think it is the best program and the most beautiful of all but it has a very big problem. I need it in games to show GPU and CPU TEMPERATURE.

                You still have to walk to it, otherwise you can overcome MSI Afterburner 4.4.2 Setup.

                MSI Afterburner 4.4.2 Setup is pretty ugly as a program.

                You still have to do something for your clients because I bought quite a lot from you.

                And sorry for my English ...

                Thank you so much.

                3 votes
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                  0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                • Fan Control Needs a Small Change

                  Why is it that CAM forces us to max out our fans at 100% when a given component reaches 80c? Even when I make a custom fan curve I run into this.

                  My GPU runs in the low 80s under load, so whatever fan curve I have set will max the fans out quite often when gaming. The issue is I have 6 Noctua IPPC fans. I know they're not meant to be quiet, but even at half speed, much more tolerable as far as noise goes, they provide sufficient airflow and they don't deafen me. Yet CAM forces them…

                  3 votes
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                    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                  • Where is my ledlight color-settings icon?

                    Where is my led/light color-settings icon? This happens a lot after a update. Icon to change the color led/light its just gone!

                    6 votes
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                      2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • Grid+ v3 - Total Wattage at 0W and no fans are spinning.

                      When setting up my newly bough Grid+ V3 with 2 x NOCTUA NF-F12 fans, CAM is seeing the Grid+ V3 controller but that is about it. What ever I do the total wattage is at 0W and non of the fans are spinning.
                      Tried on different rigs, and different fans same result. Running Windows 10 latest version.
                      Is this a hardware or software error.?

                      1 vote
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                        3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

                        If you are experiencing an issue where the fans on the Grid+V3 are not spinning. Please check the specs on those fans. Each channel on the Grid+V3 can only support up to 5 watts and if you exceed that threshold the Grid+V3 will have a failsafe to shut off all the fans. Using the included extension cables can cause this as well. At this time please shut off your PC and turn off your PSU. Then wait 10 seconds and turn your PSU and PC back on. See if the fans spin then.

                      • Crawl before running

                        Fix your software.
                        Product you sell is great but the software is junk, It has issues with your cpu cooler and the rgb doesn't sync well with your lights, fans and cpu cooler.
                        Make a good product or product support then worry about the next new thing.
                        If not then your company will always be labeled with a crappy reputation and then it wont matter what you put out if all your known for is junk.

                        2 votes
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                          completed  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                        • 3.5.50 - H700i Smart Device/Hue+ not detected, FPS overlay keeps turning itself on

                          Version 3.5.50 fixed the 0% load bug, and introduced a NEW bug that fails to detect the H700i smart device entirely. Neither the lighting controls or the fan controls are there. Reloading CAM temporarily makes them reappear, but rebooting looses them again.

                          And also the FPS overlay keeps turning itself on and doesn't remember that I completely disabled it between boots.

                          1 vote
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                            1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi there, plesae exit out of CAM and please go to this directory path
                            C:\Program Files (x86)\NZXT\CAM
                            and delete the CAMSettings.sqlite file. Then restart your PC. See if your settings saved then.

                            For the Smart Device
                            If you are using a Smart Device and CAM is not detecting the device. You can try these troubleshooting steps.

                            Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

                            If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.

                            Try shutting off your PC, then plug the USB cable to a different USB header…

                          • Sync mode does not allow any changes to profiles.

                            I own an Hue+ and an H7 Quad Lumi. They work fine when they are not in sync, but when I enable the sync all, I am unable to use any profile other than the default. Attempting to make any changes adds a blank space overtop of the profile selector, and makes no actual changes. This means I am unable to change the color, speed, or any other settings for any of the presets,

                            3 votes
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                              2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi there, the sync mode function currently does not allow you to create a new profile. You can use a existing profile from our device tab and apply it in sync mode.

                            • Restart re-enables overlay.

                              I am on version 3.5.50

                              Every time my pc turns on I have to manually disable the FPS overlay.
                              Every restart switches it back on.

                              37 votes
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                                15 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                              • Android app issue

                                The Cam android ap is not displaying pc information when logged in for phone

                                21 votes
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                                  1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                  • H700i Smart device not detected in CAM software

                                    Hi,

                                    After updating the CAM software now CAM is not able to detect the smart device to control fan speed. lighting. etc. I have HUE+ installed and it is able to detect it just fine.

                                    Please assist

                                    19 votes
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                                      7 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                      If you are using a Smart Device and CAM is not detecting the device. You can try these troubleshooting steps.

                                      Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

                                      If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.

                                      Try shutting off your PC, then plug the USB cable to a different USB header on your motherboard.
                                      This is to check if the USB port on the motherboard is working correctly.

                                    • GPU OC profile setting to default on every PC start up

                                      Upon starting PC, the GPU overclock and fan curve goes to default settings even though it indicates that it is on my saved OC setting. I then have to disable and then re-enable the OC profile for it to kick in. Very annoying!!!! I just want my profile to start correctly. This has been happening with multiple versions as well as multiple re-installs.

                                      1 vote
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                                        0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi there, plesae exit out of CAM and please go to this directory path
                                        C:\Program Files (x86)\NZXT\CAM
                                        and delete the CAMSettings.sqlite file. Then restart your PC. See if your settings saved then.

                                      • Just updated to 3.5.50 and it was supposed to stop freezing at 0%

                                        But no. Still at 0% at launch. Also as soon as I open CAM window the CPU temp skyrockets 25C plus and the fans start spinning like crazy.

                                        16 votes
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                                          7 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Hue+ issue

                                          Hi. I have had Hue+ for about a year now and struggled to get it working when it first came out. Since I got it working, I have had the spectrum wave on rainbow mode and it has been stuck there ever since. On the old version, the hue+ section just stopped coming up, and would say it was not installed, after ticking the box and clicking install, the load bar would fill up and say it is installed. I would check for the Hue+ section and it would still not be there.
                                          I gave up with your program.
                                          6…

                                          1 vote
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                                            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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