CAM Bugs

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  1. Icon for overclocking and controling the fan speed of GPU gone??

    As of yesterday, the icon on the side menu of my CAM soft for overclocking and controling the GPU is gone! It worked great until now. I tried reinstaling CAM but it still doesnt show. The GPU monitornig works its just that the menu for controling the fan and overclocking of the GPU is gone. Ideas?

    25 votes
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      6 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    • 50 votes
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        18 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • Cam missing light effects

        Greetings from Romania!
        In the CAM software(ver. 3.5.80) I have some missing light effects. Where would that be the problem? Please help.

        https://imgur.com/xK3EpSH

        1 vote
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          0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
        • Kraken x62 ring not lighting up until windows 10 64 bit loads and I open CAM software

          I recently upgraded to Windows 10 64 bit and got a Kraken x62. When I booted up the first time the light on the ring seemed to light up fine when I hit the power button. Now I noticed that the light doesn't come on when I boot up my machine, the fans work fine but not the light. I have to open the CAM software and manually hit the lighting to have it work. I do have an Asus Hero (wi-fi) z370 board with RGB lights. I read somewhere that the Asus AURA messes with the CAM software? Can…

          1 vote
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            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
          • Wont detect my Kraken x41

            Just installed Cam 3.5.80, after clean install of windows, had Cam awhile ago but then it stopped working, only just using it again but wont detect my X41

            1 vote
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              0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

              If you are using a Kraken X41 and CAM is not detecting the device. You can try these troubleshooting steps

              Please go to the Devices Page and select “Detect Devices”

              Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken

              Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.

              If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.

              If you do not see any these devices then that means that the Kraken is not making a connection to your motherboard as…

            • i cant configurate myx52

              i tern on the computer but i cant change de velocity and colors because i dont see that optios

              3 votes
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                0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                If you are using a Kraken X52 and CAM is not detecting the device. You can try these troubleshooting steps.

                Please go to the Devices Page and select “Detect Devices”

                Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken

                Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

                If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to test this issue. If the cable…

              • X62 Ring won't light up

                Ring wont light up. Tried re installing. Followed their instructions. The pump seems to work ok and the lighting and YES its ticked to light up in the software. Any ideas would be welcome . I had a support ticket but they just keep e mailing me to reinstall. Zero Help

                1 vote
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                  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • All channels buttons don't work

                  I'm assuming the 'All Channels' buttons should turn off all the lights/ channels on its related unit. Toggling them has no effect on any of the lights on my pc.

                  I have two Hue+ units and two krakens.
                  4 strips in one Hue+ and 4 strips + 3 led fans on the other.
                  3.5.80

                  1 vote
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                    completed  ·  0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                  • cpu fan speed control

                    Cpu fan speed control
                    in cam

                    4 votes
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                      completed  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • Another BROKEN!!! Update

                      Once again NZXT has rolled out a new update and once again u have broken it. GRID has completely failed none of my fans are working, the system update has stopped all my fans spinning. I am unable to game or do anything too intense wtih my PC due to it now getting hot with little air flow. WTF are u doing? Would you like the bill for me PC when you break it?

                      10 votes
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                        9 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                        We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
                        Please update to our newest version (www.camwebapp.com) and see if you still exhibit the same behavior.
                        If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

                      • Kraken X62 light died after firmware update failure!

                        Installed CAM 3.5.60 and suggested to update Kraken X firmware. At the beginig of the firmware upgrade, progress bar stucked and show massage "firmware update fail". Light on Kraken freeze and after reboot light completley missing. Another Firmware update attempt but no success.

                        1 vote
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                          0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                        • cryorig

                          I've got Cryorig H7 Quad Lumi and Hue+ Led Strips.

                          Why can't I change the colors that i want when both H7 and Hue+ are in SYNC Mode?

                          1 vote
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                            4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                          • CAM asks me to login on a fresh boot but still remembers my credentials?

                            Sometimes on a fresh boot, CAM asks me to login but when I click on the email address or password entry boxes it automatically fills in my information.

                            It's not annoying because it doesn't forget my credentials, it's just weird so I thought I'd share and see if anyone else is affected.
                            ¯\_(ツ)_/¯

                            I have a screen record if any devs want to see the bug/issue in action

                            1 vote
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                              0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                              We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
                              Please update to our newest version (www.camwebapp.com) and see if you still exhibit the same behavior.
                              If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

                            • Can't sign in, Crash on every exit, Random system readings but never correct,

                              Can't sign in, Crash on every exit, Random system readings but never correct,

                              1 vote
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                                0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                We hope this issue has been resolved. The following ticket will now be closed due to this ticket being involved with our older version.
                                Please update to our newest version (www.camwebapp.com) and see if you still exhibit the same behavior.
                                If you do, please submit a new post or ticket by clicking on “Contact Support” on the right. Thank you.

                              • Power limit on GPU OC feature should be set lower

                                The overclocking GPU feature. The power limit should be set as low as 50% not 60%. Due to this I have to run another program called MSI afterburner and set my power limit on my GPU to 55% so that the GPU does not exceed 55C. But at this percentage it still runs its boost clock for the graphics to 1911Mhz but at 55C max. My specs are i7-8700K CPU. MSI Z370 Gaming Plus motherboard (SLI compatible). 32GB of RAM at 3000 Mhz. For now it has a single MSI Aero GeForce GTX 1080 Ti 11Gb OC. Also I have…

                                1 vote
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                                  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                • NZXT USB driver error

                                  usb driver error indication is detected from the device manager and the display of pump and LED custom function disappears from CAM Please tell me the solution method!

                                  4 votes
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                                    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →

                                    If you are using a Kraken X42/X52/X62 and CAM is not detecting the device. You can try these troubleshooting steps.

                                    Go into Control Panel and click on “View Devices and Printers” then remove the NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.

                                    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a mini to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact our support team over at https://www.nzxt.com/customer-support to look for a replacement USB cable.

                                    Try shutting off your PC, then plug the USB cable to a different USB

                                  • Liquid temperature in FPS overlay

                                    Using kraken NZXT x62 should be an option yo see liquid temperature or CPU and liquid temperature at the same time.

                                    2 votes
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                                      0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Smart device

                                      The second stem of your “smart device” is destroying my pc, i have an i7 8700k with a 360mm rad on it, a gtx 1050 ti and your h700i case, as soon as i go to your step 2 of smarts device(dont worry we will slightly overload your system) my cpu reaches 80 degrees and shuts down. It has a slight over clock and so does my ram but its so minor ot wont effect anything, please help.

                                      3 votes
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                                        1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Stuck at calibration Step 2

                                        Stuck at calibration Step 2, when calibration is complete at Step 2 it goes to calculating and then the following error pops-up "Errors - Server return value without message" What does this mean? Cannot continue to step 3 so I can never set up my fans, Tried reinstalling cam 3 times also rerunning the calibration 5 times, still the same thing.

                                        65 votes
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                                          38 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
                                        • cam log in stop at 0%

                                          Cam doesnt log in. I cant use CAM, it doesnt matter it is in user mode or with my account. It start and stop at 0%, and there is "Loading CAM 0%"

                                          What can i do? Reintall doesnt helped. I've got HUE+ and i cant manage because CAM is so crashed.

                                          Please help

                                          2 votes
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                                            0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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