CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. Cam Fan has Stopped Spinning

    Same old problem Cam report that fan has lost its connection and is not spinning. This program is getting worse with each update.

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Kraken X62 firmware update

    Should Kraken X62 firmware be updated from v2.1.8 to higher versions? I see a few binary files in the ComponentFW directory of CAM 3.5.80, named KrakenXFirmwareV3.0.5 and KrakenXFirmwareV4.0.3, but CAM doesn't prompt for any kind of update. Is it expected?

    6 votes
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    3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  3. LEDs Showing wrong colors

    colors being shown through LEDs arent the ones I picked in the software. i.e. covering marquee of black to white to black and instead I get white to red. I've disconnected, unisntalled, and this continues to happen with updates.

    4 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. Grid V+3. Cam 3.5.80. Fans not turning? White power LED on. Connected to USB 2 on mobo and molex. Custom profile @100% still not working

    Grid V+3. Cam 3.5.80. Fans not turning? White power LED on. Connected to USB 2 on mobo and molex. Custom profile @100% still not working

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  5. CAM Crash

    2x Rx580 CrossfireX, CAM crash after 1-2 Hours,

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fan controller shutting down

    After, I'm assuming, the CPU temperature goes too high, the fan controller (the one within CAM) freaks out and sets my cooler fan to 100%. It's never done this before, and even restarting my computer won't help (I have to wait for, again assuming, the temperature drops) and the fan speed will still be at 100%. I'm using CAM 3.5.80

    6 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  7. High graphics card loads

    All other stats report normal, but my GTX 1050ti shows 98-99% load when in a game (tried every game I had). Minimizing or tabbing out reduces load to low single digits, returning to game jumps back to 99%. Reduced graphics settings to lowest possible amount, and CAM reported a 15% drop in load, but that was it. No visible lag/stuttering in game to suggest that it is actually at that level. Temps never exceeded 45c on the card for any significant time, which is typical for my rig. Graphics drivers up to date, haven't noticed this until I updated CAM…

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  8. CAM 3.5.8 wont login today.....

    booted pc like normal... i have CAM to start in startup..... wont login using my normal login. stuck loading at 0% and from what i've seen on other posts this is happening to quite a few people, please fix this, and for GOD SAKES test these updates before passing the bugs onto us!!!!

    64 votes
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    12 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  9. CAM Overlay (and other features) not working with the Surface Pro 4

    I have 8GB, an i5 processor, DirectX 12 installed, the latest version of CAM installed, and I am still not seeing any overlay no matter the game. I've tried it with StarCraft2, Dead Space, the old 2005 Battlefront, Portal one and two, Civ 5, The Stanley Parable, and even tried it with Plants Vs. Zombies because nothing else was working. I'm not thinking it's a DirectX issue, because 12 is backward compatible with 9. I'm not thinking it's a game specific issue. I'm thinking that it's a problem with CAM compatibility with the Surface Pro.

    As a side not, not…

    3 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  10. Hue+ 2 Channel on - Audio not smooth - Part 3

    Previous ticket by Aznsteil was marked as "completed" without any comment. It was created Jun 25, 2017 and closed Dec 27, 2017. As I am still experiencing this exact issue I am reopening this ticket. I would greatly appreciate an update on the situation from support.

    "Original Thread is here: http://support.camwebapp.com/forums/252256-bugs-issues/suggestions/14741010-hue-2-channel-on-audio-not-smooth

    Since June 8th 2016 (!) there is no real fix for this. I've traveled through the CAM Customer Support Forum here and will list every mentionable answer of the NZXT Team into this problem, so they will atleast have to change his generic copy paste answers. Lean back and…

    3 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  11. cpu temperature notification

    CPU Temperature Notification

    On every single update you have to manually set the CPU temperature notification to the desired value. With every update it resets to the default 80°.

    I don't know if this occurs for all notifcations, I am just using the CPU notification.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  12. Disk usage does not refresh

    The disk usage report does not change after running the windows disk cleanup utility. Requires a CAM restart.

    2 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. App does not work unless you are on the same WiFi connection as the main PC (On new update from ~17 hours ago)

    App does not work unless you are on the same WiFi connection as the main PC (On new update from ~17 hours ago)
    Please fix this, and the app will be working great for me.

    1 vote
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    0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  14. Software problem

    usless
    1- I cant sign in as so meany other people
    2 stupid softver if i need sign in I vbought product what price vas including program really useless if I dont have nternet
    know this before never buy
    3- as a new costumer really tricky find what is what first I downloaded (form dowloaded section drivers and manual and I was suprise why still dont working after I realice probram is absolutly in different section meaby Im not the super cleaver guy but this is stupid (i recomend put link or whatever to downloar this stupid program on product…

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  16. cam using increasing amounts of memory then crashing.

    After installing the latest version of CAM on my Windows 10 PC, it is using increasing amount of memory and then crashing. I have Grid V3+ and Kraken X60.

    Application: CAMV3.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.OutOfMemoryException
    at System.Threading.ThreadPoolWorkQueue.EnsureCurrentThreadHasQueue()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()
    at System.Threading.
    ThreadPoolWaitCallback.PerformWaitCallback()

    Faulting application name: CAMV3.exe, version: 0.3.0.0, time stamp: 0x5a728d6e
    Faulting module name: KERNELBASE.dll, version: 10.0.16299.248, time stamp: 0x13ae3814
    Exception code: 0xe0434352
    Fault offset: 0x001008c2
    Faulting process id: 0x9b0
    Faulting application start time: 0x01d3a94db066aa96
    Faulting application path: C:\Program Files (x86)\NZXT\CAM\CAM
    V3.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll …

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  17. "Shadows Under Windows" not set up properly

    The CAM Software is not set up properly with the "shadows under windows" settings of Windows 10. The correct way of the shadows around a window is supposed to fade out but the CAM Softwares shadows do not fade out, they only show up as blocks. I noticed this when I had CAM Software window open with a white background. I found the location for the "shadows under windows" setting but you can only turn it on or off. I uninstalled and reinstalled CAM but did not solve the issue. If I turn off the "shadows under windows", then this…

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. fans no rpm and 0 watt

    the program worked correctly, but now it no longer shows fan speed and power consumption.

    27 votes
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    2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  19. Hwinfo and Aida64 Show my Kraken x62 as Kraken x52

    I have just installed my KrakenX62, after that I try to see it on Hwinfo and Aida64, their showing as Kraken X52 not KrakenX62. Any Idea?

    1 vote
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  20. CAM didnt show pump regulation and the poump actualy work on white cerles ... dont know if pump liquid at all?!!!

    All this ... crap is on version 3.5.60 ... how to fix it ... I have restarted the app .. but still same ....

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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