CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. Fps counter showing up to 1500fps in witcher and assassins creed origins

    The Fps counter is going up to 1500fps, event in the event log is shows crazy high.

    1 vote
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  2. Kraken x61 not detected v3.5.80

    my X61 was detected by cam fine when I origionally built my system in 2014 with windows 7. Upon doing the free windows 10 upgrade cam still had no issues detecteding the x61. I have however done a complete fresh reinstall of windows 10 and CAM will now not detect my x61, the device manager finds the 690LC however will not let me update/install a driver.

    22 votes
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    4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, sorry for the inconveniences you are experiencing with our software.

    If you are using a Kraken X31/X41/X61 and CAM is not detecting the device. You can try these troubleshooting steps
    Please go to the Devices Page and select “Detect Devices”
    Please exit out of CAM and install this Kraken driver https://www.dropbox.com/s/ktdih3rifenohk4/Kraken%20chip%20Driver.zip?dl=0 then restart your PC and see if CAM detects the Kraken
    Go into Control Panel and click on “View Devices and Printers” then remove the 690LC/Asetek Driver/Unknown USB Device and restart your PC. Then check CAM again.
    If you still see a Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. This likely means the unit would have to be replaced. Please contact our support team over at https://www.nzxt.com/customer-support to look for an RMA on the unit.
    If you do not see any these devices then that means that…

  3. ваше крепление и стойки не качественные.

    Крепления и стойки не качественные, сломались, что делать?!

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. nzxt cam 3.5.80 NOT WORKING

    NZXT CAM ver. 3.5.80 and dosn't work at all.
    I am worried about , resectly install SpeedFan,,, is it effect to CAM?
    (SpeedFan remove now)
    and now, remove, reinstall, and does not start... not respone...

    4 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to modify lighting settings, all options are grayed out

    I went into the Cam software to tweak some of my lighting options instead of just the plain solid color.
    Upon opening the interface it seems like i have fewer options, and the sub settings for "blinking" and "alternating" are all unavailable to me.
    I have reinstalled several times without any change in this behavior.

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  6. Higher cpu usage version 3.5.80

    It’s been odd since yesterday. The cpu hits 90% usage on Version 3.5.80

    4 votes
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    3 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  7. CAM causes BSOD

    Cam fails to load and causes BSOD almost every single startup. is there a way to fix this, or disable cam and still have my pump work? Kraken x52

    6 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  8. 120mm nzxt led fan making a racket noise

    fans making terrible noise. damn

    3 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  9. Wrong data reads on GPU fan speed

    This don't seem right
    http://prntscr.com/j5lqn3

    Using latest CAM on Win 10
    Processor: AMD FX-6300 SIX :coretext:
    Videocard: GeForce GTX650 2GB

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  10. Customer Support? What customer support

    Have actual customer support and not this stupid forum that doesn't actually provide any support.

    562 votes
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    4 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  11. Kraken X62 pump stops as soon as CAM is installed!

    I just bought and installed your Kraken X62 and as soon as I installed the CAM software the pump stopped working. CPU temps shot up past 90 degrees and I had to uninstall the CAM, shutdown, and clear CMOS to get it to show up again.

    Perhaps you guys should stick to hardware instead of software? This seems to be an ongoing issue with you guys. Will my Gigabyte Gaming 5 Z370 control the pump fine or do I need to install CAM?

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  12. 4 votes
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    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. Cam.exe is not running

    Hi, Dear Developer
    I have spot that Cam.exe will not open when you open it from the second time, I have checked cam launch.exe acturally open the file of CAM_V3.exe, So hoping this problem can be fixed in the next version.
    In the same time, I have bought the H700i and i use to have H440, the problem for the new case is the smart reader can only control three fans in the frount of case.
    Second problem for smart device is that it can't pass the test, error code always show at the end of the test.
    Hoping Developer…

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  14. Memory leak 3.5.80

    I've had this issue since 3.5.60
    Basically it comes down to these objects not getting cleaned up:
    Dictionary<Object, Telerik.Windows.Controls.ChartView.Axis+LabelSizeInfo>
    I've took a few snapshots with visual studio to see them.
    The cam process slowly grows till it's to big and it crashes with an out of memory exception.
    I'm logged in as guest, have a kraken x61, hue+ and a grid+ v3 on Windows 10

    3 votes
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    1 comment  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  15. Where Are the Promised Feature Updates?

    I think your clients would like to know what is going on with a lot of the promised or talked about features such as advanced fan controls (control fans via multiple temp readings simultaneously, be able to use other temp sensors other than just CPU/GPU/liquid), monitoring, and combining Hue+ and Grid+. I have seen some of the topics were mentioned way back in 2014 and still no news. Looking at Corsair, they are doing an awesome job combining the Cue and Link into iCue, and their software can do so much more than the basic function of Cam. I'm pretty…

    798 votes
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    4 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  16. CAM loading causes Windows restarts

    Having an ongoing issue when using CAM. Approx every other boot of Windows, while CAM is still loading, my system will restart. i purchased my Kraken last year & have tried numerous updates of software. Last 3 weeks been had CAM uninstalled without any issues. Have disabled HDD monitoring.

    System
    Ryzen 1500x
    X62 Kraken
    G Skill 16gb ram
    Strix RX580

    57 votes
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    19 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  17. no x62 on cam

    hi I am not getting any x62 on my Cam and i have done all off the troubleshooting things

    6 votes
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    1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  18. cam not detecting my hue+ lights

    cam not detecting my hue+ lights

    7 votes
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    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  19. CAM caused BSOD.

    Random BSOD in Windows 10 x64 when CAM 3.5.80 is running. Quitting CAM resolves the issue, but I lose control of the Kraken x62 unit.

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add scaling options for CAM window.

    Please allow custom / salable window size.

    I use windows snap tool to assign applications to certain corners of my secondary display for browsing and monitoring during game play, and would appreciate CAM / MiniCAM to be able to scale the window size, or at least snap to a certain corner or screen location.

    5 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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