CAM Bugs

Please post your bugs/issues here. Be sure to browse first however, as someone may have already submitted a similar issue.

  1. cam not detecting my hue+ lights

    cam not detecting my hue+ lights

    7 votes
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    2 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  2. CAM caused BSOD.

    Random BSOD in Windows 10 x64 when CAM 3.5.80 is running. Quitting CAM resolves the issue, but I lose control of the Kraken x62 unit.

    3 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add scaling options for CAM window.

    Please allow custom / salable window size.

    I use windows snap tool to assign applications to certain corners of my secondary display for browsing and monitoring during game play, and would appreciate CAM / MiniCAM to be able to scale the window size, or at least snap to a certain corner or screen location.

    5 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. BSOD and Hardcrashes my computer whenever CAM is open

    Im 95% sure that its not corrupted ram and I did a bunch of tests on the ram. This is getting on my nerves because I have a Kraken x62.

    10 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Linked Computer Offline

    My PC linked and I can see it on the mobile app, but is always (Powered Off) status. The dashboard never refresh.

    5 votes
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    1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  6. CAM Mobile app freeze (iOS)

    When trying to refresh the dashboard it freeze, I have to kill the app and reopened.

    2 votes
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    0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can't Control My Kraken X62

    I have both Asus Aura and CAM installed on my computer in order to control all of my lighting. I would like to be able to still control my Kraken. Please release a fix that allows interaction between the two programs. Thanks!

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  9. static led settings

    When i set the LED to a single color it initially worked; however, after my computer went to sleep and woke back up it began to cycle through the color spectrum. The LED's were still set to a single color, but they cycling persisted. It only went back to a static color after changing the color selection and reverting it back.

    4 votes
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    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
  10. Uninstall nearly deleted my PC

    I was going through programs I didn't need anymore, CAM being one of them, I uninstalled it using the same process you use for any uninstall. Most of the times a question asking to delete the "user preferences or settings" pop up, so you instantly click yes, right? Well, except this time you deleted my whole games folder. Why would you put such an option in there? FIX THIS! I could've deleted my whole year of studies!!! Get this fixed ASAP

    6 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  11. Getting blue screens when CAM is running

    Been getting blue screens on Windows 10 x64 for the last few months. Thought it was a hardware problem, even swapped the RAM, and was ready to RMA the motherboard. But decided to test some more, and as long as I close CAM software when windows starts, no more blue screens.

    15 votes
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  12. CPU fan speed at 36494 rpm?

    CAM will display my fan speed as a normal speed for about an hour of uptime. But then it displays my fan speed at exactly 36494 rpm with no change at all. It stays at this speed until I restart CAM. This is not an urgent issue but I would like to know what is wrong and how I can fix it.

    5 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. a que demonios estais jugando?

    no detecta ni kraken x61 ni grid de mi h440 no aparece donde cambiar
    color de led ni efectos ni perfiles de los ventiladores.cambiais la interfaz por las buenas cada vez menos informacion menos pestañas esto es un bacile.al menos tener un sitio en la web donde poder descargar las versiones antiguas joder o los drivers x separado

    1 vote
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    0 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  14. Hue+ boots up on white until cam opens

    When i first installed the software and saved my colour profile the computer would always boot up on my chosen profile/colour setting which is red. Now just recently it always boots up on white until windows opens up. Really want to know how to fix this problem.

    6 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. off screen. I have to turn off from PSU

    I have a b350-f motherboard. when having cam installed, it causes shutdowns of the pc. which is blocked without leaving shutdown or restart from the chassis. I must cut off the power supply from PSU.
    I've been 5 days without CAM and this has not happened.
    please a solution.

    Thank you

    6 votes
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    3 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
  16. CPU tab missing in software

    After reinstalling, restarting my PC, i just can't fix it, im using 3.5.80 and there is just no tab for selecting my CPU fan speed preference, it's making it frustrating to game on because i keep getting messages that my CPU temp is spiking up to 85, and it is, i've checked using coretemp. Can someone help me fix this issue? I've checked the bug reports section and i've found only 1 other person with this issue but it hasn't been answered or solved yet. Thank you.

    3 votes
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    1 comment  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  17. Maximising CAM with taskbar on top of the screen

    When CAM is maximised it does't respect taskbar location. I have my taskbar at the top of the screen, instead of default bottom and CAM just goes all the way to the top and leaves empty space at the bottom where taskbar normally is.

    3 votes
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. Only two lighting profiles work now in CAM

    I am on version 3.5.0. Recently I noticed only the first one of the light strips were working. I first rebooted the PC and that did not help. I then tried switching the strips around and still only the first strip would work. Then I tried the different lighting presets and found only two light up all four strips, they are the Alternating and Candle Light effects. I then tried putting the lights in Channel 1 (as I have been using Channel 2 since the last issue) and Channel 1 did not work at all meaning all the strips remained…

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  19. After great expense and effort to install your Hue+ with 3@140mm and 1@120mm fans, I installed your Cam software and IT IS USELESS.

    Try making it work! It won't control the colors or the fans. I am about to flame the daylights out of these products and petition Frys,and Amazon to refund my purchase and discontinue selling these bogus devices
    .

    1 vote
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    0 comments  ·  Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  20. Often the fan control doesn't work

    I don't know if it is a crashing BUG but, sometimes, while I'm using my PC CAM it's not full loaded or it goes in a "downgrade" and it wouldn't show me the fan controls... it also means that profiles won't work and it makes CPU get high temperatures. The fan control TAB disappear within a other couple of tabs... it is very uncomfortable and the only way to gix it is to reboot the PC. It is also dangerous for the PC health. will you fix it asap?

    4 votes
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    4 comments  ·  Crashing  ·  Flag idea as inappropriate…  ·  Admin →
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